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- Tasks: Lead engineering and project activities for the Scottish Power Energy Networks contract.
- Company: Vodafone UK is a global tech communications leader focused on innovation and customer loyalty.
- Benefits: Enjoy excellent salary, bonuses, 28 days holiday, and tailored benefits for you and your family.
- Why this job: Join a diverse team in a hybrid work environment that values collaboration and personal growth.
- Qualifications: Experience in telecoms, leadership skills, and a technical Master’s degree or equivalent required.
- Other info: Flexible working with an 'Office in a Box' kit; commitment to diversity and inclusion.
The predicted salary is between 43200 - 72000 ÂŁ per year.
Location: Any UK Hub + Hybrid
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time 37.5 hours per week – Mon to Fri
*Hybrid
At Vodafone UK we believe that through collaboration and connection with our colleagues we can achieve great things. Our hybrid working approach allows our people to work both in the office and at home, providing the flexibility and resources you need to succeed in your role. We don’t require you to be in on specific days; instead, we ask people to come into the office 2-3 days each week, on average 8 days a month. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.
Who We Are
We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
Join our Vodafone Business Technology Solutions team, where we support businesses of all sizes with world-class technology solutions. We design and develop our Fixed Line solutions, drive efficiency through automation and AI, and implement it all directly with our customers.
What you’ll do
We are looking for a Senior Operations Manager, who will be accountable for the delivery of all engineering and project related activity on the Scottish Power Energy Networks (SPEN) contract. This covers all provision activities within projects, smaller MACD (Move, Add, Change, Delete), maintenance activity, 24/7 support/monitoring and 24/7 fault response for engineers to site.
This is a critical role leading on provision of the technical resources that will deliver and operate end-to-end solutions for the SPEN customer.
The Senior Operations Manager will ensure that, during the design phase, input is provided into the solutions being proposed to ensure right sizing of resources and assist in identification of risks and caveats. The role holder will also ensure that all available resources will be managed to meet current and future demands of the business. The Senior Operations Manager will be responsible for managing the Professional Services budget allocated to the SPEN customer, as well as demand planning, capacity management and implementing predictable, sustainable and scalable tools and processes.
Who you are
Conceptual agility, being able to form and present highly complex concepts to a wide audience
Ability to build influential and effective relationships with senior business stakeholders
Significant experience of the Telecoms Fixed access market
Proven track record for managing resource for delivery of large scale, complex projects delivering IT/Telco customer solutions; demonstrable leadership skills and organisational experience
Knowledge and experience of IT / Telecoms delivery and service / support methodologies (e.g. ITIL)
Technical Master’s degree or equivalent
Proven leadership experience with a track record of managing large operational teams
Strong business process framework knowledge (ITIL preferable)
What we offer
We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.
Together we can
Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website ( for guidance.
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Senior Operations Manager employer: Vodafone UK
Contact Detail:
Vodafone UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Operations Manager
✨Tip Number 1
Familiarize yourself with Vodafone's core values and mission. Understanding their commitment to innovation, sustainability, and customer loyalty will help you align your experience and skills with what they are looking for in a Senior Operations Manager.
✨Tip Number 2
Leverage your network to connect with current or former employees at Vodafone. They can provide valuable insights into the company culture and the specific challenges faced by the team you'll be joining.
✨Tip Number 3
Prepare to discuss your experience in managing large operational teams and complex projects. Be ready to share specific examples that demonstrate your leadership skills and ability to deliver IT/Telco customer solutions.
✨Tip Number 4
Research the Scottish Power Energy Networks (SPEN) contract and understand its significance within Vodafone. Being knowledgeable about this specific project will show your genuine interest and readiness to take on the role.
We think you need these skills to ace Senior Operations Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Senior Operations Manager position. Make sure you understand the key responsibilities and required skills, as this will help you tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasize your significant experience in the Telecoms Fixed access market and any proven track record of managing large operational teams. Use specific examples to demonstrate your leadership skills and organizational experience.
Showcase Your Skills: Make sure to highlight your conceptual agility and ability to build influential relationships with senior business stakeholders. These soft skills are crucial for the role and should be evident in your application.
Tailor Your Application: Customize your CV and cover letter to reflect Vodafone's values, such as innovation and diversity. Mention how your personal values align with their commitment to inclusion and creating a great workplace.
How to prepare for a job interview at Vodafone UK
✨Understand the Role and Responsibilities
Make sure you have a clear understanding of the Senior Operations Manager role, especially regarding the delivery of engineering and project-related activities. Familiarize yourself with the specifics of the SPEN contract and be ready to discuss how your experience aligns with these responsibilities.
✨Showcase Your Leadership Skills
Prepare examples that demonstrate your leadership experience, particularly in managing large operational teams. Highlight your ability to build influential relationships with senior stakeholders and how you've successfully led complex projects in the telecoms sector.
✨Discuss Your Technical Knowledge
Be ready to talk about your knowledge of IT and Telecoms delivery methodologies, such as ITIL. Discuss how you have applied this knowledge in past roles to improve processes and deliver successful outcomes.
✨Emphasize Adaptability and Collaboration
Vodafone values collaboration and adaptability, especially in a hybrid working environment. Share experiences where you successfully adapted to changing circumstances or collaborated with diverse teams to achieve common goals.
