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- Tasks: Lead the Heating service team, ensuring top-notch performance and customer satisfaction.
- Company: Join Airco, a leader in heating solutions focused on quality and safety.
- Benefits: Enjoy a competitive salary of £45,000-£55,000 and opportunities for professional growth.
- Why this job: Be part of a dynamic team that values leadership and innovation in the heating industry.
- Qualifications: Must have managerial experience and technical knowledge in the Heating/Gas sector.
- Other info: This is a full-time role with a focus on engineering and IT.
The predicted salary is between 39000 - 46000 £ per year.
As Heating Service Manager you will manage the effective performance of the Heating departments service & maintenance team, ensuring efficient contract delivery and customer satisfaction through meeting Airco’s quality, safety and commercial standards.
This role requires technical and commercial proficiency, including commercial gas qualifications, along with strong people skills and the ability to manage a dynamic workload through effective time management and prioritisation of tasks
£45,000.00-£55,000.00 per year
Responsibilities
Hub Service Delivery Team
- Oversee the effective performance of the service delivery support Hub, working closely with the Hub Leader to support and motivate the team
- Efficient planning and organisation of jobs and use of engineering resource
- Ensure all customer SLA’s and KPI’s are achieved
- Ensure Airco internal performance targets and KPI’s are achieved
- Support the Hub in producing remedial works and maintenance quotations
- Ensure compliance with RAMS & Health & Safety regulations and industry standards
Engineering Team
- Motivate, manage and support engineers
- Conduct performance reviews and implement effective performance management strategies
- Provide Technical support and guidance
- Assist with recruitment and onboarding
- Conduct quality control audits
- Review warranty and recall work
- Ensure Health and Safety standards are met
Account Management
- Develop and build relationships with our clients
- Attend client meetings and prepare necessary reports
- Ensure quality assurance, profitability and customer satisfaction through ongoing monitoring and auditing
Requirements
- Proven experience in similar managerial role
- Experience and technical knowledge within the Heating/Gas Industry
- Strong leadership, organisational and communication skills
- Knowledge of Health and Safety regulations and compliance requirements
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Heating Engineer Manager employer: Airco Refrigeration and Air Conditioning Ltd
Contact Detail:
Airco Refrigeration and Air Conditioning Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Heating Engineer Manager
✨Tip Number 1
Make sure to highlight your experience in managing teams and delivering service excellence. Use specific examples from your past roles where you successfully motivated a team or improved service delivery.
✨Tip Number 2
Familiarize yourself with Airco’s quality, safety, and commercial standards. Research the company’s values and recent projects to demonstrate your alignment with their goals during the interview.
✨Tip Number 3
Prepare to discuss your technical knowledge in the Heating/Gas industry. Be ready to explain how your qualifications and experience can contribute to meeting compliance requirements and improving operational efficiency.
✨Tip Number 4
Showcase your strong communication skills by preparing questions for the interview that reflect your interest in client relationship management and team dynamics. This will demonstrate your proactive approach to leadership.
We think you need these skills to ace Heating Engineer Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Heating Engineer Manager position. Understand the key responsibilities and requirements, especially focusing on the technical and commercial proficiency needed.
Highlight Relevant Experience: In your CV and cover letter, emphasize your proven experience in a managerial role within the Heating/Gas Industry. Provide specific examples of how you've successfully managed teams and met performance targets.
Showcase Leadership Skills: Demonstrate your strong leadership, organizational, and communication skills in your application. Mention any relevant experiences where you motivated a team or improved service delivery.
Tailor Your Application: Customize your CV and cover letter to reflect the specific requirements of the job. Use keywords from the job description, such as 'Health and Safety regulations' and 'customer satisfaction', to make your application stand out.
How to prepare for a job interview at Airco Refrigeration and Air Conditioning Ltd
✨Showcase Your Technical Expertise
Be prepared to discuss your technical knowledge in the Heating and Gas industry. Highlight any relevant qualifications, especially commercial gas certifications, and provide examples of how you've applied this knowledge in previous roles.
✨Demonstrate Leadership Skills
Since the role requires strong leadership abilities, think of specific instances where you've successfully managed a team. Discuss how you motivated your team, handled conflicts, and ensured high performance.
✨Emphasize Time Management and Prioritization
The ability to manage a dynamic workload is crucial. Prepare to share strategies you've used to prioritize tasks effectively and ensure that all customer SLAs and KPIs are met without compromising quality.
✨Prepare for Client Relationship Questions
Building relationships with clients is key in this role. Be ready to discuss how you've developed client relationships in the past, attended meetings, and ensured customer satisfaction through effective communication and follow-up.
