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For Companies At a Glance
- Tasks: Engage customers through email marketing and maintain strong relationships.
- Company: Join a rapidly growing company known for high performance and quality since 2003.
- Benefits: Enjoy a competitive salary, 25 days holiday, and a permanent onsite role.
- Why this job: Make an impact in customer satisfaction while advancing your career in a supportive environment.
- Qualifications: Experience in email marketing and ecommerce management; relevant degree preferred.
- Other info: Opportunity to progress to a Subject Matter Expert role.
The predicted salary is between 22800 - 42000 £ per year.
Job Description CRM Specialist – Derby As a CRM Specialist you will play the crucial role in identifying areas for maintaining and generating customer relationships, ensuring high customer satisfaction with a focus on ecommerce channels. You will re-engage with previous customers, sustain current relationships, as well as build new relationships through email marketing campaigns. You will plan and collaboratively work with the design team to build email marketing campaigns and customer accounts, as well as implement strategies to generate and enhance retention, satisfaction and loyalty amongst customers. The CRM specialist will monitor ecommerce transactions and maintain thorough records of customers interactions and activities, constructing regular reports using data and insights to support your findings. A successful CRM specialist would have the opportunity to progress their career with potential of becoming an SME with ownership of the area. Why them? This role is permanent Onsite 5 days a week You can look forward to a starting salary of up to £38,000 25 days holidays + bank holidays About them The company was established in 2003 and has since grown massively over the years to deliver on highest performance, safety and quality standards…
Customer Relationship Management Specialist employer: Premier Group Recruitment
Contact Detail:
Premier Group Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Management Specialist
✨Tip Number 1
Familiarize yourself with the latest trends in email marketing and customer relationship management. Understanding current best practices will help you stand out during discussions and show your passion for the role.
✨Tip Number 2
Network with professionals in the ecommerce and CRM fields. Attend industry events or join online forums to connect with others who can provide insights or even referrals to the company.
✨Tip Number 3
Prepare to discuss specific examples of successful email marketing campaigns you've managed. Highlight your role in building customer relationships and how your strategies led to increased retention and satisfaction.
✨Tip Number 4
Research the company’s products and their approach to customer engagement. Being knowledgeable about their offerings will allow you to tailor your conversation and demonstrate your genuine interest in contributing to their success.
We think you need these skills to ace Customer Relationship Management Specialist
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the CRM Specialist position. Highlight key responsibilities and required skills, such as experience in email marketing campaigns and customer relationship management.
Tailor Your CV: Customize your CV to reflect your relevant experience in ecommerce and customer relationship management. Emphasize any specific achievements in building and running email marketing campaigns.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer relationships and your understanding of ecommerce strategies. Mention how your skills align with the company's goals and your enthusiasm for the role.
Highlight Analytical Skills: Since the role involves monitoring ecommerce transactions and constructing reports, be sure to highlight your analytical skills and any experience you have with data analysis or reporting tools.
How to prepare for a job interview at Premier Group Recruitment
✨Showcase Your Email Marketing Experience
Be prepared to discuss specific email marketing campaigns you've built and run. Highlight your role in planning, execution, and the results achieved to demonstrate your hands-on experience.
✨Demonstrate Relationship Building Skills
Prepare examples of how you've successfully built and maintained customer relationships in previous roles. Use specific instances to illustrate your communication skills and ability to engage customers.
✨Understand Market Segmentation
Familiarize yourself with market segmentation strategies relevant to ecommerce. Be ready to discuss how you would apply these strategies to enhance customer retention and satisfaction.
✨Prepare for Data-Driven Discussions
Since the role involves monitoring ecommerce transactions and constructing reports, be ready to talk about your experience with data analysis. Discuss how you've used data insights to inform your strategies in past roles.
