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- Tasks: Be the go-to person for customers, managing all technical info and resolving issues quickly.
- Company: Join a leading food manufacturer in Aberdeen, dedicated to quality and customer satisfaction.
- Benefits: Enjoy 28 days of annual leave and health insurance, plus a Monday to Friday schedule.
- Why this job: Make an impact by leading customer initiatives and collaborating on innovative product launches.
- Qualifications: Degree preferred; strong attention to detail and problem-solving skills are essential.
- Other info: Ideal for those who thrive in fast-paced environments and love working with people.
The predicted salary is between 36000 - 60000 £ per year.
A food manufacturer based in Aberdeen has an opening for a Technical Account Manager to advise, manage, and maintain all technical information to meet the present customer and legal requirements.
Duties:
- Main point of day-to-day contact for all customers.
- Ensure all technical communication to the customer is joined up and aligned with the business key functions (Commercial, NPD/Process, Operations, Technical and Supply Chain).
- Communicate to business all customer technical requirements and requests, challenging where relevant and resolve issues at pace.
- Lead customer initiatives, ensuring projects are communicated effectively and within the agreed timescales.
- Work in collaboration and with the site to deliver a consistent reduction in complaints and communicate trends.
- Ensure complaint responses are completed in a timely manner with effective root cause analysis.
- Manage all technical customer visits to site and within the supply base.
- Ownership and support during new product development from innovation to product launch including:-
- Attending product trials
- Preparation and management of Customer specific specifications
- Preparation and maintenance of QAS
- Shelf-Life approval
- Nutritional review
- Cooking validation review
- Artwork Approval
- Completion of internal audits.
- Export documentation
Essential:
- Proficient in the completion of customer specifications
- Well presented.
- Excellent communication skills: verbal & written.
- Excellent attention to detail, people skills and organisation skills
- Ability to operate successfully in a fast-changing environment.
- Problem solving: A focused, pragmatic approach to solving problems. Able to use root cause analysis to identify, assess and select the most appropriate course of action to resolve issues.
- Degree educated. (desirable)
On Offer:
- £30,000 – £35,000 DOE
- Monday – Friday
- 28 days annual leave
- Health Insurance
If you are interested in hearing more about it this position, please apply with your most recent CV or contact Lochlan Morris for more information about the role.
Technical Account Manager employer: Alexander Steele Recruitment
Contact Detail:
Alexander Steele Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager
✨Tip Number 1
Familiarize yourself with the food manufacturing industry, especially in relation to technical account management. Understanding the specific challenges and regulations in this sector will help you stand out during discussions.
✨Tip Number 2
Network with professionals in the food and beverage manufacturing field. Attend industry events or join relevant online forums to connect with potential colleagues and gain insights into the role.
✨Tip Number 3
Prepare to discuss your problem-solving skills in detail. Be ready to share examples of how you've successfully managed customer requirements and resolved issues in a fast-paced environment.
✨Tip Number 4
Research the company’s recent projects and initiatives. Being knowledgeable about their current operations and challenges will demonstrate your genuine interest and help you engage effectively during the interview.
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Technical Account Manager position. Understand the key responsibilities and required skills, such as communication, problem-solving, and attention to detail.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the job requirements. Emphasize your ability to manage technical information, lead customer initiatives, and conduct root cause analysis.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the food manufacturing industry and your understanding of the role. Mention specific examples of how you've successfully managed customer relationships and resolved technical issues in the past.
Highlight Relevant Qualifications: If you have a degree or relevant certifications, make sure to mention them prominently. Also, include any experience with new product development or customer specifications that would be beneficial for this role.
How to prepare for a job interview at Alexander Steele Recruitment
✨Understand the Technical Landscape
Make sure you have a solid grasp of the technical requirements relevant to the food manufacturing industry. Familiarize yourself with common regulations and standards that affect customer interactions, as this will demonstrate your expertise during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to clearly articulate your problem-solving process and outcomes, which is crucial for this role.
✨Highlight Your Communication Skills
As the main point of contact for customers, effective communication is key. Be ready to discuss how you've managed customer relationships and ensured alignment between different business functions in previous roles.
✨Demonstrate Attention to Detail
Given the importance of accuracy in technical specifications and complaint responses, be prepared to discuss how you ensure thoroughness in your work. Mention any tools or methods you use to maintain high standards in documentation and analysis.
