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- Tasks: Join us as a Field Engineer, delivering top-notch service through installations, maintenance, and repairs.
- Company: M247 is a leading provider of network solutions, committed to customer satisfaction and quality service.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development, plus competitive pay.
- Why this job: Make an impact by solving real-world problems while building strong relationships with customers and colleagues.
- Qualifications: No specific experience required; just bring your passion for technology and a willingness to learn!
- Other info: Be part of an on-call rota to ensure we meet our customer service level agreements.
The predicted salary is between 36000 - 60000 £ per year.
The Role
Customer facing role focusing on delivery of field the delivery of field service nationally – to include site survey, installation, de-installation, preventive planned maintenance, fault analysis, repairs and upgrades.
Providing high customer satisfaction, ensuring a professional service with effective, efficient & safe work practices.
Delivering M247 services in a timely and cost-efficient way and in accordance with agreed customer specifications, design requirements and to Health and Safety and quality standards.
Delivering high quality onsite service to achieve high customer satisfaction while meeting the organisation’s Revenue & KPI targets.
Key Responsibilities
- Carry out the survey, installation and commissioning of network installations
- Responsible for creation of risk assessments and method statement for network installations for Field Engineers, customers and landlords
- Deliver customer cabling solutions working to quality standards
- Follow clear network maintenance procedures completing planned preventative maintenance (PPM) and complete documentation to a high standard
- Correct use of service reporting tools (Salesforce, surveyor tool etc)
- Timely submission of service reports, stock returns (RFT and de-installation) and other requested documentation
- Support colleagues and customers with technical information through detailed written reports, right first time (RFT) reason codes, photographs and detailed and accurate system updates
- Understand, debug and rectify customer and network issues (faults). Covering an on-call rota to ensure customer SLA’s are met.
- Develop and maintain strong working relationships within the M247 network
- Co-operate with internal customers in order to ensure smooth and efficient processes and information flow
- Assist with implementation of improvements wherever identified through role
- Ensure escalation paths are followed and completed within a reasonable timeframe
- Responsible for maintaining the highest standards of housekeeping
- Take personal responsibility for health, safety and welfare of self, colleagues and general public.
- Maintain orderly conditions of company tools, vehicles and equipment as per policy and procedure
- Take personal responsibility for training records, vehicle licence, vehicle checks, inventory management of van stock, PPE inspections and other reasonable requests by M247
- Any other duties within the level of competence as requested by M247
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Field Engineer employer: M247
Contact Detail:
M247 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Engineer
✨Tip Number 1
Familiarize yourself with the specific tools and technologies mentioned in the job description, such as Salesforce and surveyor tools. Being able to demonstrate your proficiency with these tools during the interview can set you apart from other candidates.
✨Tip Number 2
Highlight any previous experience you have in customer-facing roles, especially in field service or technical support. Be ready to share examples of how you've successfully resolved customer issues and maintained high satisfaction levels.
✨Tip Number 3
Prepare to discuss your understanding of health and safety standards relevant to field engineering. Showing that you prioritize safety and compliance will resonate well with the hiring team.
✨Tip Number 4
Network with current or former employees of M247 if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Field Engineer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Field Engineer position. Highlight key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to reflect relevant experiences that match the job requirements. Emphasize your customer service skills, technical expertise, and any experience with network installations or maintenance.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how you've successfully delivered high-quality service in previous positions, and how you can contribute to M247's goals.
Highlight Safety and Compliance: Since the role emphasizes health and safety standards, include any relevant certifications or training you have completed. Discuss your commitment to maintaining safety protocols in your previous roles.
How to prepare for a job interview at M247
✨Understand the Role
Make sure you have a clear understanding of the responsibilities of a Field Engineer. Familiarize yourself with tasks like site surveys, installations, and maintenance procedures. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Customer Service Skills
Since this role is customer-facing, be prepared to discuss your experience in providing high-quality customer service. Share specific examples of how you've handled customer interactions and resolved issues effectively.
✨Emphasize Safety Awareness
Health and safety are crucial in this position. Be ready to talk about your understanding of safety standards and how you ensure compliance in your work. Mention any relevant training or certifications you have.
✨Prepare for Technical Questions
Expect technical questions related to network installations and fault analysis. Brush up on your technical knowledge and be ready to explain how you would approach troubleshooting and resolving network issues.
