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For Companies At a Glance
- Tasks: Lead the front office team to create unforgettable guest experiences.
- Company: Join The Baileys Hotel, a vibrant part of Millennium Hotels in London.
- Benefits: Enjoy a collaborative work environment and opportunities for growth.
- Why this job: Be part of a team that values excellent service and guest satisfaction.
- Qualifications: Passion for hospitality and leadership skills are essential.
- Other info: This role is perfect for those who thrive in a dynamic hotel setting.
The predicted salary is between 28800 - 42000 £ per year.
Job Description
Front Office Manager
The Baileys Hotel, London are looking for a passionate Front Office Manager who can inspire and lead the team to deliver our unique guest experience, from their arrival, through their guest journey to their departure; delivering excellent guest service will underpin everything you do while workingin a collaborative and supportive way with other hotel areas.
At Millennium Hotels & Resorts, we believe our strength lies in our differences. We foster a culture of inclusion where everyone feels welcome, valued, and empowered to reach their full potential. We are proud to be an equal-opportunity employer.
Front Office Manager experience and skills:
- Ideally experiencein a similarposition within a luxury4 or 5 starenvironmentis desirable
- Current experience within a hotel or similar environment
- Front Office Manager will have an excellent communicator and able to connect with all levels in the business with the ability to motivate your colleagues.
- Effective organisationalskills;able to prioritise tasks and self-manage a workload
- Excellent personal presentation with a warm and welcoming personality.
- Friendly, approachable and professional
- Have a strong eye for details
- Knowledge of Opera Cloud is highly preferred
In return, we offer:
- Social Events, Wellbeing and Team Activities
- Training and development
- Cash Health Plan cover option available
- Pension Salary Sacrifice Scheme
- Career development and salary reviews
- Interest free Season Ticket Loan Scheme
- 1 Volunteer Days per year (fully paid and in addition to your annual leave)
- Complimentary meals prepared for you by our chefs
- Length of Service related holiday scheme
- My Millennium discount perks
- Discount on Accommodation worldwide and 50% Food and Beverage Outlets
- Life Assurance
- Recommend a Friend Scheme
About the Hotel
The Baileys Hotel London is located in the heart of Londons fashionable South Kensington and on the doorstep of Gloucester Road underground station. The iconic Victorian townhouse offers guests a unique combination of traditional British charm and contemporary style, as well as a fascinating history and legendary hospitality.
About the Group
Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.
Properties under the group are placed into collections: Lengs Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore Mayfair. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests
As well as real opportunities to develop and gain promotion within the industry.
We are an equal opportunities employer.
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
To improve compliance with identity document validation, successful applicants will provide their right to work in UKwhich will be verified using Trust ID Scanners and Software.
AMRT1_UKCT
Front Office Manager employer: The Baileys Hotel London
Contact Detail:
The Baileys Hotel London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager
✨Tip Number 1
Familiarize yourself with the unique guest experience that The Baileys Hotel offers. Research their services and amenities to understand how you can enhance the guest journey and align your management style with their values.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully led a team in a hospitality setting. Be ready to discuss specific situations where you inspired your team to deliver exceptional service.
✨Tip Number 3
Network with current or former employees of Millennium Hotels to gain insights into the company culture and expectations for the Front Office Manager role. This can provide you with valuable information to tailor your approach during the interview.
✨Tip Number 4
Prepare to discuss how you would collaborate with other hotel departments to create a seamless guest experience. Think about strategies you can implement to foster teamwork and communication across different areas of the hotel.
We think you need these skills to ace Front Office Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Front Office Manager position at The Baileys Hotel. Understand the key responsibilities and the skills required, such as leadership and guest service excellence.
Tailor Your CV: Customize your CV to highlight relevant experience in hospitality management, particularly in front office operations. Emphasize any leadership roles and specific achievements that demonstrate your ability to enhance guest experiences.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the hospitality industry and your commitment to delivering exceptional guest service. Use specific examples from your past experiences to illustrate how you can inspire and lead a team.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial in a front office management role.
How to prepare for a job interview at The Baileys Hotel London
✨Show Your Passion for Guest Service
Make sure to express your enthusiasm for delivering excellent guest service. Share specific examples from your past experiences where you went above and beyond to ensure a memorable stay for guests.
✨Demonstrate Leadership Skills
As a Front Office Manager, you'll need to inspire and lead your team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed a team in the past.
✨Highlight Collaborative Experiences
Since the role involves working closely with other hotel areas, be ready to talk about times when you collaborated with different departments. This shows that you value teamwork and understand the importance of a cohesive hotel operation.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Think of examples where you resolved guest complaints or improved processes at the front desk.
