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- Tasks: Engage with customers, drive product adoption, and ensure client satisfaction.
- Company: Join a fast-growing SaaS firm specializing in oil & gas.
- Benefits: Competitive pay based on skills, with opportunities for growth.
- Why this job: Be at the forefront of tech and energy, making a real impact.
- Qualifications: Experience in customer-facing roles within SaaS is essential.
- Other info: This role is onsite in London, perfect for those who thrive in dynamic environments.
The predicted salary is between 36000 - 60000 £ per year.
This range is provided by Startup Resources. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Customer Success Manager– London (Onsite)
A fast-growing SaaS firm specializing in oil & gas is looking for a Customer Success Manager to join our London office.
Role Overview:
As a Customer Success Manager, you will play a key role in customer engagement, product adoption, onboarding and retention, ensuring that clients extract maximum value from our services. You will also contribute to strategic growth by identifying opportunities to expand relationships.
Key Responsibilities:
- Lead customer onboarding and training, ensuring seamless integration into client workflows.
- Drive customer engagement, retention, and satisfaction.
- Identify opportunities for account growth and provide insights to account managers.
- Utilize engagement metrics to assess customer health and improve success strategies.
- Capture and relay client feedback to support product development.
What We’re Looking For:
- Experience in a customer-facing role within SaaS (essential).
- Strong communication and relationship management skills.
- Commercial mindset with an ability to identify growth opportunities.
- Highly organized and self-motivated, thriving in a fast-paced environment.
- Experience in the energy/oil & gas desirable.
This is an exciting opportunity to work at the intersection of technology and energy, supporting a diverse client base while driving business growth.
Location: Onsite in London
Seniority level
Associate
Employment type
Full-time
Job function
Sales, Customer Service, and Business Development
Industries
Software Development and Oil and Gas
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Customer Success Manager - Energy SaaS employer: Startup Resources
Contact Detail:
Startup Resources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - Energy SaaS
✨Tip Number 1
Familiarize yourself with the oil and gas industry, especially how SaaS solutions are being utilized. This knowledge will help you engage more effectively with potential clients and demonstrate your understanding of their needs.
✨Tip Number 2
Network with professionals in the energy sector and SaaS community. Attend industry events or webinars to connect with people who can provide insights and potentially refer you to opportunities at our company.
✨Tip Number 3
Showcase your customer success skills by discussing specific examples of how you've driven engagement and retention in previous roles. Be prepared to share metrics that highlight your impact on customer satisfaction.
✨Tip Number 4
Research our company’s products and services thoroughly. Understanding our offerings will allow you to speak confidently about how you can help clients maximize their value and identify growth opportunities.
We think you need these skills to ace Customer Success Manager - Energy SaaS
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles, particularly within SaaS. Emphasize your communication skills and any experience you have in the energy or oil & gas sectors.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your background aligns with the responsibilities of a Customer Success Manager and provide examples of how you've driven customer engagement and satisfaction in previous roles.
Showcase Your Achievements: When detailing your past experiences, focus on specific achievements that demonstrate your ability to drive customer success. Use metrics where possible to illustrate your impact, such as improvements in customer retention rates or successful onboarding processes.
Prepare for the Interview: Research common interview questions for Customer Success Managers and prepare thoughtful responses. Be ready to discuss how you would approach customer onboarding and engagement, and think of examples from your past that showcase your problem-solving skills and commercial mindset.
How to prepare for a job interview at Startup Resources
✨Showcase Your Customer Success Experience
Be prepared to discuss your previous roles in customer-facing positions, especially within SaaS. Highlight specific examples where you successfully onboarded clients or improved customer satisfaction.
✨Demonstrate Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly and confidently. Consider role-playing common customer scenarios to showcase your ability to manage relationships effectively.
✨Understand the Energy Sector
Familiarize yourself with the oil and gas industry, as well as current trends in energy technology. This knowledge will help you connect with potential clients and demonstrate your interest in the sector.
✨Prepare for Growth Discussions
Think about how you can identify growth opportunities within existing accounts. Be ready to share ideas on how to expand client relationships and contribute to strategic growth during the interview.
