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- Tasks: Lead customer support for a top iGaming brand, enhancing player experiences and managing escalations.
- Company: Join a global leader in digital gaming, known for innovation and player engagement.
- Benefits: Enjoy a competitive salary, hybrid work, stock options, free meals, gym membership, and more!
- Why this job: Be part of a vibrant team reshaping the future of gaming with unmatched career growth opportunities.
- Qualifications: Must have iGaming experience, strong leadership skills, and a process-driven mindset.
- Other info: Regular travel to Cape Town for collaboration with global teams.
The predicted salary is between 42000 - 98000 £ per year.
Customer Support Team Lead – iGaming Industry
Salary- Up to £70k
Hybrid – 3 days office | 2 days remote
A Game-Changing Leadership Opportunity in iGaming.
Our client is a global leader in the digital gaming and iGaming industry, operating some of the most recognisable sports betting and gaming brands worldwide. As a publicly listed company on the New York Stock Exchange (NYSE), they are at the forefront of innovation, leveraging cutting-edge technology and data-driven marketing to stay ahead in an ultra-competitive market.
With a strong international presence, they provide marketing, technology, and operational support to gaming brands, helping them expand their reach and enhance player experiences. Their teams specialise in customer engagement, loyalty programs, and digital marketing strategies, ensuring seamless and responsible gaming experiences for millions of users.
This is an exciting opportunity to join a business that is reshaping the future of digital gaming and player engagement, offering unmatched career growth, a vibrant team environment, and access to industry-leading expertise.
Are you a customer support leader with iGaming experience, ready to take your career to the next level?
Why This Role?
- Lead the charge in enhancing customer experience for one of the most competitive iGaming brands
- Act as the key link between global support teams and the UK business
- Oversee high-priority escalations , ensuring world-class service delivery
- Work with cross-functional teams including compliance, finance, and product development
- Regularly travel to Cape Town to collaborate with on-the-ground teams
What You’ll Be Doing
- Escalation Management: Handle high-impact service issues, ensuring quick resolution and continuous improvement
- Cross-Team Collaboration: Work closely with compliance, finance, and product teams to streamline processes and enhance player support
- Customer Insights & Strategy: Use data-driven insights to refine customer service approaches and drive engagement
- Technology & Process Improvement: Identify and implement innovations to elevate customer experience
- Leadership & Influence: Be the go-to person for key decisions and improvements in customer operations
What We’re Looking For
- iGaming Experience: A solid background in customer support within the gaming, betting, or online gambling space
- Leadership & Escalation Skills: Ability to manage critical cases and collaborate with senior stakeholders
- Process-Driven Mindset: Experience improving workflows, support systems, and customer experience initiatives
- Analytical Thinking: Ability to review service data, identify patterns, and drive impactful change
- Adaptability & Travel Readiness: Willing to travel to Cape Town to oversee operations and support global teams
What You’ll Get in Return
- Competitive Salary: Up to £70k
- Hybrid Working: Work from home on Wednesdays & Fridays
- Stock Options & Bonus Scheme
- Free Breakfast & Lunch by In-House Chef
- Free Gym Membership
- Free Parking or 5-Min Walk from Watford Junction
- A Dynamic, High-Performance Culture Where Your Impact is recognised
Ready to lead the future of iGaming customer support?
Apply now and take your career to the next level.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Customer Service
Industries
Gambling Facilities and Casinos
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Customer Support Team Lead employer: Office Collective
Contact Detail:
Office Collective Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Team Lead
✨Tip Number 1
Make sure to highlight your iGaming experience during the interview. Be prepared to discuss specific examples of how you've enhanced customer support in previous roles, especially in high-pressure situations.
✨Tip Number 2
Familiarize yourself with the latest trends and technologies in the iGaming industry. This knowledge will not only help you stand out but also demonstrate your commitment to staying ahead in a competitive market.
✨Tip Number 3
Prepare to discuss your leadership style and how you manage escalations. Think about specific strategies you've used to resolve critical cases and improve team performance.
✨Tip Number 4
Show your adaptability by being ready to talk about your willingness to travel to Cape Town. Highlight any previous experiences where you've successfully collaborated with international teams.
We think you need these skills to ace Customer Support Team Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in customer support within the iGaming industry. Emphasize leadership roles and any specific achievements that demonstrate your ability to enhance customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the iGaming industry and your leadership skills. Mention specific examples of how you've successfully managed escalations and improved customer service processes in previous roles.
Highlight Analytical Skills: In your application, emphasize your analytical thinking abilities. Provide examples of how you've used data-driven insights to refine customer service approaches and drive engagement in past positions.
Show Willingness to Travel: Since the role requires travel to Cape Town, make sure to express your readiness and enthusiasm for this aspect in your application. Highlight any previous experience with international collaboration or travel.
How to prepare for a job interview at Office Collective
✨Showcase Your iGaming Experience
Make sure to highlight your background in customer support within the gaming or betting industry. Share specific examples of how you've enhanced customer experiences and resolved escalations effectively.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and how you've successfully managed teams or critical cases in the past. Be ready to provide examples of how you've influenced positive changes in customer operations.
✨Emphasize Data-Driven Insights
Since the role involves using data to refine customer service approaches, be prepared to talk about how you've utilized analytics in previous roles. Discuss any specific metrics you tracked and the impact they had on customer engagement.
✨Be Ready for Cross-Team Collaboration
The position requires working closely with various departments. Think of examples where you've collaborated with compliance, finance, or product teams to improve processes and customer support. Highlight your adaptability and communication skills.
