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- Tasks: Be the go-to person for customer inquiries and manage the production process.
- Company: Join The Piece London and Kirica Fine, a rapidly growing jewellery business.
- Benefits: Flexible full-time or part-time options, competitive salary, and a creative work environment.
- Why this job: Grow your career in a dynamic team while making an impact in the jewellery industry.
- Qualifications: 3+ years in jewellery, strong communication skills, and attention to detail required.
- Other info: Must commute to Hatton Garden at least once a week; graphic design and photo editing experience is a plus.
The predicted salary is between 30000 - 35000 £ per year.
The Piece London and Kirica Fine are seeking a talented and energetic jewellery professional to contribute to the expansion of our rapidly growing jewellery business, being the first point of contact for customer enquiries, sourcing gemstones and jewellery, assisting in social media planning, liaising with our UK workshop, and maintaining operational records.
The exact specification will play to the strengths and growth desires of the successful candidate; we are looking for a passionate member of our team who can grow with us to take on significant responsibility.
This role is intended to be full time, but can be part time if better suited to the right candidate.
Role responsibilities
- Acting as the first point of contact for custom jewellery enquiries from new customers
- Managing enquiries from existing customers, including sending photos, invoicing and handling customer queries and issues
- Liaising with gemstone suppliers to source gemstone and diamond options for stock and custom pieces
- Managing production process with UK workshops
- Sending new jobs to workshops
- Managing quality control of completed jewellery sent back from workshops
- Sourcing new gemstone and jewellery providers and production partners for new products and initiatives
- Writing and preparing website listings
- Assisting in the creation of the social media content plan and calendar
- Maintaining gemstone and jewellery purchase records
- Maintaining antique and vintage jewellery inventory and records
Key skills, qualities, and experience
Required
At least 3 years’ experience in the jewellery industry in a production, procurement, or operational role.
- Excellent social and communication skills.
- Strong diligence and attention to detail.
- Competency in spreadsheet software.
- Good writing and numeracy skills.
- Able to commute to Hatton Garden for in-person working at least 1 day per week, with flexibility on other working days.
Experience in graphic design on any platform.
Photo editing experience.
Experience in providing excellent customer service.
Details:
Salary: £30-35k, depending on experience
#J-18808-Ljbffr
Operations Manager employer: National Association Of Jewellers
Contact Detail:
National Association Of Jewellers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Make sure to showcase your experience in the jewellery industry clearly. Highlight specific roles or projects where you managed customer enquiries or liaised with suppliers, as this will demonstrate your relevant expertise.
✨Tip Number 2
Since communication is key in this role, prepare examples of how you've successfully handled customer queries or issues in the past. This will help you stand out during any interviews.
✨Tip Number 3
Familiarize yourself with the latest trends in gemstone sourcing and jewellery production. Being knowledgeable about current market options can give you an edge when discussing potential suppliers and products.
✨Tip Number 4
If you have experience in social media planning or graphic design, be ready to discuss how you can contribute to the company's online presence. Bring ideas for content that could engage customers and promote new products.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in the jewellery industry, especially in production, procurement, or operational roles. Emphasize your communication skills and attention to detail, as these are key for the Operations Manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the jewellery industry and your desire to grow with the company. Mention specific experiences that demonstrate your ability to manage customer enquiries and liaise with suppliers effectively.
Showcase Relevant Skills: In your application, highlight your competency in spreadsheet software and any graphic design or photo editing experience you have. These skills are important for managing records and assisting with social media planning.
Demonstrate Customer Service Experience: Provide examples of how you've delivered excellent customer service in previous roles. This will show that you can handle customer queries and issues effectively, which is crucial for this position.
How to prepare for a job interview at National Association Of Jewellers
✨Show Your Passion for Jewellery
Make sure to express your enthusiasm for the jewellery industry during the interview. Share specific experiences that highlight your love for gemstones and design, as this role requires a passionate team member who can contribute to the growth of the business.
✨Demonstrate Your Communication Skills
Since you'll be the first point of contact for customer enquiries, it's crucial to showcase your excellent social and communication skills. Prepare examples of how you've successfully handled customer queries or issues in the past.
✨Highlight Your Attention to Detail
Attention to detail is key in this role, especially when managing quality control and maintaining records. Be ready to discuss how you ensure accuracy in your work and provide examples of how this has positively impacted your previous roles.
✨Prepare for Technical Questions
Given the operational nature of the position, be prepared to answer questions related to procurement processes, production management, and your experience with spreadsheet software. Familiarize yourself with relevant terminology and best practices in the jewellery industry.
