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- Tasks: As a Train Manager, you'll ensure excellent customer service and safety on board.
- Company: Join CrossCountry, a leader in delivering memorable travel experiences.
- Benefits: Enjoy a competitive salary, flexible shifts, and the chance to work with a dynamic team.
- Why this job: This role offers exciting challenges and the opportunity to make every journey great for customers.
- Qualifications: Proven customer service skills, ability to handle challenges, and teamwork experience are essential.
- Other info: Safety critical role; applicants must pass a safety medical.
The predicted salary is between 34174 - 39895 £ per year.
Time left to apply End Date: March 16, 2025 (9 days left to apply)
Job requisition id: JR029862
Salary is £34,174 per annum during training, rising to £39,895 per annum after training (based on a 35 hour week).
We are looking for people who are passionate about delivering excellent customer service to our customers on board.
As a Train Manager, you will be positive and proactive, undertaking many tasks to make every journey great. Your responsibilities will include:
- Checking and selling tickets
- Issuing payment notices
- Advising customers about their journey by communicating individually and in groups
- Being aware of individual customer needs
Working a variety of shift patterns almost around the clock and seven days per week – flexibility is essential to this role. Average hours are 35 per week. You will face many different challenges while working on board the train, so you need to be able to deal with the unexpected in a calm way, but also be outgoing and confident.
You will provide an excellent standard of customer service and safety at all times, ensuring that we always provide a professional position for our business and develop a strong competitive advantage. You will ensure the train environment is comfortable by:
- Fixing and reporting defective equipment
- Maintaining the passenger information system
- Managing luggage issues
Maintaining excellent customer service, you will work with the On-Board Team to ensure that our customers have a memorable experience every time they travel with CrossCountry. Safety is vitally important at all times, as you may be responsible for the safety of 300 customers and colleagues, so you must know and apply all procedures and regulations at all times and be prepared to take the lead should any critical situation demand it.
To apply for this role, please submit your current CV and a covering letter clearly demonstrating (with evidence/examples) your following skills and experience:
- A proven track record of excellent customer service
- Describe how you are doing an outstanding job in your current/most recent role
- Experience of showing responsibility within previous roles
- Evidence of following rules & regulations in the workplace
- Evidence of using your own initiative and thinking on your feet to different situations
- Ability to work within a team and on your own
- Computer literate
- Ability to deal appropriately with difficult situations
- Attention to detail and ability to prioritise your duties
- Live within 1 hour of the location you are applying for
Please note, Train Manager positions are safety critical, and the successful applicants will require a safety critical medical.
We acknowledge the importance of our people’s diverse experiences, talents, and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.
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Train Managers- Plymouth employer: Arriva TrainCare
Contact Detail:
Arriva TrainCare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Train Managers- Plymouth
✨Tip Number 1
Showcase your customer service skills during the interview. Think of specific examples where you went above and beyond for a customer, as this role heavily emphasizes excellent customer service.
✨Tip Number 2
Prepare to discuss how you've handled unexpected situations in the past. Train Managers need to be calm and proactive, so having a few stories ready will demonstrate your ability to think on your feet.
✨Tip Number 3
Familiarize yourself with safety regulations and procedures relevant to the role. Being knowledgeable about safety protocols will show that you take the responsibility of ensuring passenger safety seriously.
✨Tip Number 4
Highlight your flexibility and willingness to work various shifts. Since the role requires working almost around the clock, showing that you're adaptable will make you a more attractive candidate.
We think you need these skills to ace Train Managers- Plymouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and any relevant roles where you've shown responsibility. Use specific examples that demonstrate your ability to handle difficult situations and follow rules and regulations.
Craft a Compelling Cover Letter: In your cover letter, clearly outline how your skills align with the job requirements. Provide evidence of your customer service excellence and your ability to work both independently and as part of a team. Be sure to mention your flexibility and readiness to work various shifts.
Showcase Your Problem-Solving Skills: Include examples in your application that illustrate your ability to think on your feet and deal with unexpected challenges. This is crucial for a Train Manager role, so make it clear how you've successfully navigated similar situations in the past.
Highlight Your Attention to Detail: Emphasize your attention to detail in your application. Mention any experiences where you prioritized duties effectively or maintained high standards of safety and customer service, as this is vital for the role.
How to prepare for a job interview at Arriva TrainCare
✨Show Your Passion for Customer Service
Make sure to highlight your passion for delivering excellent customer service. Share specific examples from your previous roles where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Flexibility and Adaptability
Since the role requires working various shift patterns, be prepared to discuss your flexibility. Provide examples of how you've successfully adapted to changing situations or schedules in past jobs.
✨Highlight Your Problem-Solving Skills
As a Train Manager, you'll face unexpected challenges. Prepare to share instances where you effectively dealt with difficult situations, showcasing your ability to think on your feet and maintain composure.
✨Emphasize Teamwork and Collaboration
This role involves working closely with the On-Board Team. Be ready to discuss your experience working in teams, how you contribute to group dynamics, and any successful collaborations you've had in the past.
