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- Tasks: Lead and inspire a management team to enhance customer experience in a fast-paced retail environment.
- Company: Join Sainsbury’s, a leading retailer passionate about food and customer service.
- Benefits: Enjoy discounts, free food, generous holidays, pension matching, and wellbeing support.
- Why this job: Develop your leadership skills while creating amazing experiences for customers and colleagues.
- Qualifications: Experience in customer-focused roles; passion for team development and customer service is key.
- Other info: Opportunities for career growth into management roles across the Sainsbury’s family.
The predicted salary is between 34700 - 48680 £ per year.
Salary: From £34,700Location: Broadcut Store, Fareham, PO16 8SUContract type: PermanentBusiness area: RetailClosing date: 11 March 2025Requisition ID: 294166
Our Lead Customer Experience Manager role is a brilliant step if you’re ready to stretch your leadership skills to fully lead and inspire a management team and department. You will have clear accountability, realistic expectations and structured support. It’s a win:win – we give you the time and space to coach your team and strengthen your leadership skills, and you help us to create an even better in-store experience for our customers and colleagues.
Your leadership experience could be in any customer focussed industry, not necessarily Food Retail. In fact, we’re keen to nurture the broadest mindsets in order to grow a management team that operates effectively across the store, so don’t worry if you don’t have the technical knowledge, we’re looking primarily for the desire to achieve success through your people and a love for connecting with customers.
What you’ll be doing
Our purpose is that driven by our passion for food, together we serve and help every customer.
You’ll be working in one of our busiest and most complex stores, reporting directly to the Store Manager and leading a team of managers. It’s fast-paced. Every day will bring unexpected challenges. You won’t always have the answers – that’s fine – but by solving short-term problems and making medium-term changes, you’ll support your team to keep delivering.
As a Customer Experience leader your job is to delight and inspire customers all the way from the car park to the checkout. Whether they’re collecting online orders, stocking up on essentials or filling up with petrol, you’ll make sure they enjoy the very best experience.
Specifically, your role is to set the direction of travel in your area for the next 1-3 months.
What success looks like
- You’ll be coaching, motivating and guiding your managers to work as a productive team, building their capabilities and leading them through change.
- You’ve mastered helping your team put themselves in the customers’ shoes, taking genuine pride in how we deliver a better service and spot opportunities.
- You’ll be leading through communication; clearly articulating how we’re performing and inspiring improvements for now, and the next quarter.
- You will be developing yourself as the operational expert and acting as a role model for your team.
- You’re confident making decisions at pace and feel empowered and accountable to run your area of the store – and to deputise for the Store Manager.
About you
You might currently be managing a smaller supermarket or convenience store or already in a team leadership role. Maybe you’re looking for a new challenge after a career break or transferring from another big store retail environment or another sector. Wherever you’re working now, you’ve demonstrated you can make a difference and love being part of a team.
What matters most is you – that you’re motivated to develop, dedicated to bringing out the best in others and, like all of us, passionate about customer service. After all, that’s what our stores are all about.
Where next?
Join Sainsbury’s instore management teams and you’ll enjoy the support and the opportunity to deliver excellence. When joining us you will receive a clear induction and orientation alongside a training plan specific to your needs that you’ll build alongside your manager. They will support and coach you to deliver great performance, whilst having plenty of time to develop.
As one of our Lead Managers you could move into a Deputy Store Manager or Store Manager role with us. You’ll also be well placed for a leadership challenge in head office or across the Sainsbury’s family: Habitat, Tu, Argos, Sainsbury’s Bank and Nectar 360. Trust us – we know how to make the most of your potential.
What we’ll give you
- Salary will be dependent upon your experience as well as the store size, complexity and location.
- Discount card – 10% discount off on your shopping at Sainsbury’s, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day.
- Free food and hot drinks provided for Colleagues in all our stores.
- Generous holiday entitlement, maternity and paternity leave.
- Pension – we’ll match 4-7.5% of your pension contributions.
- Sainsbury’s share scheme – build up an investment at discounted rates.
- Wellbeing support – access to emotional support, counselling, legal and financial advice.
- Colleague networks – link with like-minded people to help fulfil your potential.
- Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
- Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
Click ‘apply’ to start your Sainsbury’s journey.
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Lead Customer Experience Manager employer: Sainsbury's Supermarkets Ltd
Contact Detail:
Sainsbury's Supermarkets Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Customer Experience Manager
✨Tip Number 1
Familiarize yourself with the Sainsbury's brand and values. Understanding their commitment to customer service and community engagement will help you align your leadership style with their expectations.
✨Tip Number 2
Highlight your experience in coaching and developing teams. Be prepared to share specific examples of how you've motivated your team to improve customer experiences in previous roles.
✨Tip Number 3
Demonstrate your ability to handle fast-paced environments. Share stories that showcase your problem-solving skills and how you've successfully navigated challenges in a retail setting.
✨Tip Number 4
Prepare to discuss your vision for enhancing customer experience. Think about innovative ideas you could implement to delight customers and improve store operations, as this will show your proactive approach.
We think you need these skills to ace Lead Customer Experience Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience and customer service skills. Use specific examples from your past roles that demonstrate how you've successfully managed teams and improved customer experiences.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your desire to lead a team. Mention how your previous experiences align with the responsibilities of the Lead Customer Experience Manager role and how you can contribute to creating an exceptional in-store experience.
Showcase Problem-Solving Skills: Provide examples in your application of how you've tackled challenges in fast-paced environments. Highlight your ability to make decisions quickly and effectively, as this is crucial for the role.
Demonstrate Team Development: Discuss your approach to coaching and motivating team members. Share specific instances where you've helped others grow in their roles, as this aligns with the expectations of leading a management team.
How to prepare for a job interview at Sainsbury's Supermarkets Ltd
✨Show Your Leadership Skills
Be prepared to discuss your leadership experience and how you've successfully managed teams in the past. Highlight specific examples where you motivated and inspired your team to achieve great results.
✨Understand Customer Experience
Demonstrate your passion for customer service by sharing stories of how you've improved customer experiences in previous roles. Show that you can put yourself in the customers' shoes and understand their needs.
✨Prepare for Fast-Paced Scenarios
Since the role involves working in a busy environment, be ready to discuss how you handle unexpected challenges. Share examples of how you've solved problems quickly and effectively in high-pressure situations.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. Be ready to explain how you would communicate performance metrics and inspire improvements within your team.
