Brand Designer

About Incident.io

incident.io is the leading all-in-one platform for incident management. From small bugs to major outages, incident.io helps teams respond fast, reduce downtime, and improve every time something goes wrong. Since launching in 2021, we’ve helped 800 companies—including Netflix, Airbnb and Block—resolve over 250,000 incidents. Every month, more than 30,000 responders across Engineering, Product and Support use incident.io to fix things faster. We’re a small team that cares deeply about pragmatism, quality, magic, and pace.

The Team

This is a unique opportunity to become incident.io's first Brand Designer and directly shape how we present ourselves to the world. We want to level up our entire brand—from our website to social media, billboards, and conferences. As a member of the wider Design team, you will help maintain and elevate our high design standards, creating polished work and shaping how we deliver world-class brand experiences.

What You’ll Be Doing

• Lead the design of our website, working closely with our team of experienced product designers, marketers and web developers, while bringing in specialists like illustrators and animators where necessary.
• Oversee our brand rollout across all touchpoints, from social media and events to our flagship conference, SEV0.
• Be an advocate for consistency and craft as we scale and grow the incident.io brand.
• Partner with the marketing team on both tactical and long-term projects, while bringing your own perspective on how we should develop our brand.
• Collaborate with the wider design team as we know an amazing product is the foundation for a great brand, and compelling design can be the foundation for both.

What you need to be successful

• A portfolio showcasing exceptional brand and marketing design work, with proven experience creating high-impact, exciting websites, LinkedIn campaigns, guides, and presentations, while maintaining meticulous attention to detail.
• Strong proficiency in digital design using Figma, with experience in print using Adobe products.
• Experience working closely with frontend engineers to translate your designs into reality, sweating the details and getting hands on to tweak the HTML/CSS where required.
• A highly collaborative mindset demonstrated through proactive sharing of work-in-progress designs, and thoughtful incorporation of feedback.
• An organised, pragmatic streak since startups can occasionally be chaotic. You’re able to figure things out when faced with ambiguity.

Bonus points

• You have experience with motion design / animation.
• You have experience designing booths and installations for conferences and events.

What We Offer

• Market leading private medical insurance.
• Generous parental leave.
• First Friday of the month off.
• Generous annual leave/PTO allowance.
• Competitive salary and equity.
• Remote working and personal development budget.
• Enhanced pension/401k.

Compensation Range: £80K - £110K

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Design, Art/Creative, and Information Technology

Industries: Software Development