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- Tasks: Manage and support Latin American clients in the CFD marketplace while achieving monthly targets.
- Company: Join a leading trading platform known for award-winning technology and exceptional client experiences.
- Benefits: Enjoy competitive pay, generous time off, and remote work options to fit your lifestyle.
- Why this job: Be part of a dynamic team that values talent and creativity while making a real impact.
- Qualifications: Fluent in Spanish, with client service experience and financial market knowledge preferred.
- Other info: Work remotely from anywhere for 30 days a year and take paid volunteer days to give back.
The predicted salary is between 36000 - 60000 £ per year.
Opening
We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.
Responsibilities:
- Servicing a portfolio of clients from Latin America in the CFD marketplace by providing general market information to clients.
- Assist clients with queries regarding trading and the instruments available for use by the client.
- Be aware of and be able to demonstrate ongoing in-depth knowledge of the financial markets, both technically and fundamentally.
- Training new clients on companies’ platforms and trading tools.
- Building and maintaining client relationships by understanding the client’s needs and trading profile and providing suitable support and guidance where required.
- Take ownership of your clients’ problems and liaise with other departments, when required, to escalate and resolve issues and/or report faults.
- Achieving monthly targets.
- Contacting clients to provide general market updates.
- Utilising retention strategies to maximise client satisfaction.
- Ensuring timely follow-up of all contacts.
- Maintain high levels of client acquisition, retention and re-activation.
Requirements:
- Native Latin American Spanish essential, with Portuguese advantageous.
- Excellent verbal and written communication skills.
- Proven experience working within client services.
- Excellent communication and negotiation skills.
- Ability to create rapport quickly and develop relationships further.
- Financial market knowledge/trading experience.
- Ability to work hours adjusted to be able to call LATAM clients.
What you will get in return:
- Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.
- Work-Life Harmony: Join a company that genuinely cares about you —because your life outside of work matters just as much as your time on the clock.
- Annual Performance Bonus: Your hard work doesn’t go unnoticed! Celebrate your achievements with a well-deserved annual bonus tied to your performance.
- Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.
- Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.
- Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks!
- Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
- Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.
Closing
Be a key player at the forefront of the digital assets movement, propelling your career to new heights! Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.
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LATAM Account Manager employer: capital.com
Contact Detail:
capital.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land LATAM Account Manager
✨Tip Number 1
Familiarize yourself with the financial markets, especially in the Latin American region. Understanding local trends and client needs will help you stand out during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the trading and financial services industry. Attend relevant events or join online forums where you can connect with potential colleagues and learn more about the company culture at StudySmarter.
✨Tip Number 3
Practice your communication skills in both Spanish and Portuguese. Being able to switch between languages fluently will not only impress the hiring team but also show that you are ready to engage with a diverse client base.
✨Tip Number 4
Prepare to discuss specific client retention strategies you've used in the past. Highlighting your experience in building and maintaining client relationships will demonstrate your ability to excel in this role.
We think you need these skills to ace LATAM Account Manager
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your experience in client services and any previous roles related to financial markets or trading. Use specific examples to demonstrate your skills and achievements.
Showcase Language Skills: Since native Latin American Spanish is essential, clearly state your language proficiency. If you have knowledge of Portuguese, mention it as an advantage to stand out.
Tailor Your Cover Letter: Craft a personalized cover letter that reflects your understanding of the company's mission and values. Explain why you are passionate about the role and how your background aligns with their needs.
Demonstrate Market Knowledge: In your application, include insights or recent trends in the financial markets that showcase your in-depth knowledge. This will help illustrate your expertise and commitment to the industry.
How to prepare for a job interview at capital.com
✨Showcase Your Market Knowledge
Be prepared to discuss your understanding of the financial markets, both technically and fundamentally. Highlight any relevant experience you have in trading or client services that demonstrates your expertise.
✨Demonstrate Communication Skills
Since excellent verbal and written communication skills are crucial for this role, practice articulating your thoughts clearly. Be ready to provide examples of how you've effectively communicated with clients in the past.
✨Build Rapport Quickly
The ability to create rapport is essential. Think of ways to connect with the interviewer, perhaps by sharing a personal story related to client relationships or discussing your approach to understanding client needs.
✨Prepare for Client Scenarios
Anticipate questions about how you would handle specific client situations or challenges. Prepare examples from your past experiences where you successfully resolved issues or provided exceptional support.
