Lead Strategy and Performance Analyst - Leeds

Lead Strategy and Performance Analyst – Leeds

Lead Strategy & Performance Analyst

Location: Leeds, Thorpe Park, Hybrid working.

Reporting to the Head of BI & Analytics, our Lead Strategy & Performance Analyst will work very closely with the Strategy Delivery team, as well as other key stakeholders within the wider Overdales business. This role will help shape the future strategies and drive an efficient cost-effective business.

Accountabilities and Responsibilities:

For a large proportion of the role there is a requirement to work autonomously, \”letting the data speak\” and applying existing skills and experience to identify the trends and hidden patterns within the data, that lead to actionable insight.

• Produce and distribute high-quality, actionable insight and analytics (both ad-hoc and business-as-usual) using various reporting and analytical tools.
• Through appropriate analysis, help ensure all contact methods, channels, and strategies remain efficient, and robust, whilst increasing visibility across the entire litigation process
• Develop and champion the use of Google Analytics to gain full insight into user experience, and performance from our digital strategy, suggesting improvements to the relevant department as and when appropriate.
• Track and report on litigation, strategy, and digital performance, highlighting trends, anomalies, as well as options to improve our processes, and revenue potential using tools like cost benefit analysis.
• Identifying portfolio and/or specific client performance against benchmarked pricing performance, suggesting improvements where required.
• Support the development and deployment of new campaigns and strategies across multiple contact channels including (but not limited to) specification of requirements, design and build, testing, release, tracking, and reporting.
• Collaborate with BI Analysts to help develop and maintain Overdales MI reporting and dashboarding suite.

What we need from you:

• Numeracy and quantitative comfort
• Previous experience in an analytical role
• Advanced SQL code writing and understanding
• Demonstrated experience with MS Office, especially Excel
• Problem solving skills, creativity, intellectual curiosity
• Ability to influence stakeholders

A mission that gives back:

You\’ll also have lots of opportunities to make an impact on your personal development. At Lowell we have a big focus on helping our colleagues develop their careers and grow with us, together.

So, whatever your culture, gender identity, religion, ethnicity, age, neurodiversity, or disability status, if you\’re ready to help us make credit work better for all, we think you\’ll fit right in. Our people are our strength, so we build strong teams thriving with diverse voices, and offer benefits that can keep our people strong.

That means…

• A competitive salary.
• A discretionary annual bonus for a job well done.
• 3% flexible benefits; pick additional benefits or take as cash each month. Whether this is extra holiday or dental cover there will be something for you.
• We are committed to a hybrid working environment, where we will ask you to work in our Leeds office, which will be based in Thorpe Park. Our new purpose-built office to support collaborative working and those meaningful moments you\’ll only get from being in the office.
• 28 days holiday plus public holidays with the option to purchase up to an additional 5 days.
• Life assurance
• A fantastic culture with more little perks along the way including, self-development opportunities, recognition awards and on-site facilities to support the varying needs of our colleagues.
• Wellbeing support and a programme of webinars and classes geared towards mindfulness.

Ready to share in that mission?

Our people are our greatest asset. That means part of our mission is building a workplace where you can grow with us, and help us go on to make a difference, together.

Together, we go further – and it starts with you. So, if you\’re interested in adding your voice to our fantastic team of people, take the first step and apply today…