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- Tasks: Join our team to tackle technical challenges and enhance customer loyalty through problem-solving.
- Company: Viasat connects the world with innovative solutions and a commitment to inclusivity.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and collaboration.
- Why this job: Make a real impact by improving service performance and driving customer satisfaction.
- Qualifications: Strong analytical skills, Linux experience, and proficiency in Python are essential.
- Other info: We value diversity and encourage all qualified candidates to apply.
The predicted salary is between 48000 - 72000 £ per year.
At Viasat, we deliver connections that change the world.
About Us
One Team. Global Challenges. Infinite Opportunities.
We are looking for individuals who think big, act fearlessly, and create an inclusive environment that drives positive impact.
The EMEA Customer Engineering Team investigates incidents and problems, minimises their impact, and identifies remedial actions to prevent future occurrences. The team drives customer loyalty through improved performance and increases revenue through enhanced SLA performance.
Key Responsibilities
- Collaborate with subject matter experts to drive problem root cause analysis outcomes.
- Change manage partner, OEM, and VAR issues/problems captured during investigations.
- Work closely with Technical Service Engineers and platform teams to identify key issues impacting service availability.
- Analyse data sets, information feeds, and resources to interpret and identify trends and problems impacting service.
- Automation and proactive notification and reporting of detected issues and trends.
Requirements
- Strong fixing and analytic skills.
- Linux experience and administration.
- Data and database management and query skills.
- Python programming language.
- Experience working in an operational and engineering environment.
- Clear and concise communication skills.
- Excellent inter-personal and communication skills.
- Ability to work under pressure.
- Ability to adapt and change in a dynamic working environment.
Preferred Qualifications
- Aviation or Satcom experience.
- Strong understanding of ABU products and services.
- Gx and/or VSAT experience.
- Experience with Legacy Inmarsat systems.
- Inmarsat L-Band services experience.
- Previous experience liaising with Value Added Resellers and OEMs.
Equal Employment Opportunity Statement: Viasat is an equal opportunity employer committed to creating a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status.
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Principal Technical Services Engineer employer: TieTalent
Contact Detail:
TieTalent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Principal Technical Services Engineer
✨Tip Number 1
Familiarize yourself with the specific technologies and tools mentioned in the job description, such as Linux administration and Python programming. Having hands-on experience or projects that showcase your skills in these areas can set you apart.
✨Tip Number 2
Highlight any previous experience you have in operational and engineering environments. Be ready to discuss specific challenges you've faced and how you overcame them, especially in relation to service availability and customer satisfaction.
✨Tip Number 3
Prepare to demonstrate your analytical skills by discussing how you've used data sets to identify trends and solve problems in past roles. Consider bringing examples of reports or analyses you've conducted that had a positive impact.
✨Tip Number 4
Since communication is key for this role, practice articulating complex technical concepts in a clear and concise manner. You might even want to prepare a brief presentation on a relevant topic to showcase your communication skills during the interview.
We think you need these skills to ace Principal Technical Services Engineer
Some tips for your application 🫡
Understand the Company Culture: Familiarize yourself with Viasat's mission and values. Highlight how your personal values align with their commitment to inclusivity and positive impact in your application.
Tailor Your Resume: Customize your resume to emphasize your strong fixing and analytic skills, Linux experience, and Python programming knowledge. Make sure to include relevant operational and engineering experiences that match the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your problem-solving abilities and experience with data analysis. Mention specific examples of how you've driven customer loyalty or improved service performance in previous roles.
Highlight Communication Skills: Since clear communication is crucial for this role, provide examples in your application that demonstrate your excellent interpersonal and communication skills, especially in high-pressure situations.
How to prepare for a job interview at TieTalent
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Linux administration, data management, and Python programming. Highlight specific projects where you utilized these skills to solve problems or improve processes.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've conducted root cause analysis in previous roles. Discuss the methodologies you used and the outcomes achieved, emphasizing your analytical skills and ability to work under pressure.
✨Communicate Clearly and Effectively
Since clear communication is crucial for this role, practice articulating your thoughts concisely. Be ready to explain complex technical concepts in a way that is understandable to non-technical stakeholders.
✨Familiarize Yourself with Industry Standards
Research Viasat's products and services, especially in aviation and Satcom. Understanding their offerings will help you relate your experience to their needs and demonstrate your genuine interest in the company.
