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- Tasks: Lead and manage a team of over 40 support employees in a dynamic environment.
- Company: Join a leading Professional Services organization known for its inclusive and supportive culture.
- Benefits: Enjoy a collaborative work culture with opportunities for professional growth and development.
- Why this job: Be the go-to person for support staff, making a real impact every day!
- Qualifications: Experience in operational management and leading support teams in professional services is essential.
- Other info: Potential for role expansion for more senior applicants—ask for details!
The predicted salary is between 36000 - 60000 £ per year.
New opening for an approachable, experienced people manager to join a leading Professional Services organisation. With responsibility for specialist administrators and Team Leaders, you will lead and manage a head count of over 40 support employees to ensure consistent ways of working are applied across the business. You will oversee workflow, looking at the allocation of work and will be adept at understanding internal systems to interpret data and manage output.
As an experienced people manager, you will undertake regular performance/probationary reviews, identifying training needs, providing regular feedback and implementing structured training plans for new starters. The role incorporates developing individuals in line with the competency framework as well as the direct management of under-performance issues ensuring improvement plans are followed, reviewed and progressed as necessary. You will be the first point of contact for any support staff issue and be competent at managing issues as they arise – no two days will be the same! You will form strong working relationships with other Managers as well as Team Leaders and work closely with all to ensure the effective cross-working of teams, encouraging a collaborative and team-spirited culture.
Previous experience of operational management and leading a busy support team within the professional services sector are essential for this role, as well as having the ability to communicate clearly and concisely across the business at all levels. The firm is a real success story; they have grown significantly in recent years both in profitability and in headcount and yet they have retained their inclusive, supportive culture which remains at the very centre of their make-up. For a more senior applicant, there is the scope to further expand this role – please ask for more details.
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Operations Manager - Professional Services employer: Sacco Mann
Contact Detail:
Sacco Mann Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager - Professional Services
✨Tip Number 1
Familiarize yourself with the specific operational challenges faced by professional services organizations. Understanding the nuances of workflow management and team dynamics in this sector will help you stand out during discussions.
✨Tip Number 2
Network with current or former employees in similar roles to gain insights into the company culture and expectations. This can provide you with valuable information that you can reference in your conversations with us.
✨Tip Number 3
Prepare examples of how you've successfully managed teams and improved performance in previous roles. Being able to share specific instances where you've implemented training plans or resolved team issues will demonstrate your capability as a people manager.
✨Tip Number 4
Showcase your communication skills by being clear and concise in all interactions. Whether it's during an interview or a casual conversation, effective communication is key to demonstrating your fit for this role.
We think you need these skills to ace Operations Manager - Professional Services
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Operations Manager position. Make sure you understand the key responsibilities and required skills, especially around people management and operational oversight.
Tailor Your CV: Customize your CV to highlight your relevant experience in operational management and leading support teams. Use specific examples that demonstrate your ability to manage performance reviews, training needs, and team collaboration.
Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of the company's culture and values. Emphasize your experience in the professional services sector and how you can contribute to maintaining their inclusive and supportive environment.
Showcase Communication Skills: In both your CV and cover letter, make sure to showcase your communication skills. Provide examples of how you've effectively communicated with different levels within an organization and managed issues as they arise.
How to prepare for a job interview at Sacco Mann
✨Show Your People Management Skills
Be prepared to discuss your experience in managing teams, especially in a professional services environment. Highlight specific examples where you've successfully led a team, handled performance reviews, and implemented training plans.
✨Demonstrate Your Understanding of Workflow Management
Familiarize yourself with workflow management principles and be ready to explain how you would allocate work among a large team. Discuss any tools or systems you have used to manage output effectively.
✨Emphasize Your Communication Skills
Since clear communication is key in this role, practice articulating your thoughts concisely. Be ready to provide examples of how you've communicated effectively with different levels of staff and resolved issues as they arose.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to manage under-performance or conflict within a team, and prepare to discuss the steps you took to resolve these situations.
