Senior Manager, Research Enablement

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact – every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let’s lead the way together.

The Global Advertising and Brand Management (GABM) team is responsible for creating marketplace demand and driving commerce for American Express products and services through differentiated and innovative branding, marketing, and experiences. We have an ambitious goal: to be the most admired brand in the Fortune 500 and we aim to deliver on that by doing work that is both creative and effective. The Operations & Research Enablement team sits within the Global Brand Strategy & Insights Team. We are responsible for providing governance, ensuring effective controls, and enabling a compliant, global market research process. We are seeking a Sr. Manager, Research Enablement who will enable impactful international insights via compliant and efficient research operations.

How will you make an impact in this role?

• Ensure international market research complies with Company policy and local market regulations (e.g., Privacy, Compliance)
• Enhance existing, and build new, market global research processes to drive increased agility and impact of research
• Oversee access to international customers for market research purposes, and enhance process for managing effectively across partners
• Deliver thought leadership around international compliance and research, while mitigating risk
• Collaborate with Research Agencies and GABM insights team members, serving as the liaison with Privacy, Compliance, Control Management, GCO, EDDS, and GSG
• Partner with GABM Operations & Enablement team to ensure processes and governance sync with central guidance

Minimum Qualifications:

• Excellent verbal, written and analytical skills
• Strong operational excellence skills with high degree of creativity in identifying opportunities for new processes
• Proven ability to set the agenda with interest in project management, customer experience, and process improvement
• Ability to assess downstream impacts and potentially conflicting goals to determine the optimal, effective, and compliance requirements
• Ability to ask the “right” questions without having extensive knowledge in a particular business domain
• Ability to challenge the status quo, while maintaining strong relationships with internal and external partners
• Knowledge of Company policies, regulatory environment, or market research is a plus

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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