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- Tasks: Join our team to drive cash collection and manage customer communications.
- Company: Be part of a dynamic company focused on results and customer success.
- Benefits: Enjoy a hybrid work model with flexibility to work from home.
- Why this job: This role offers a chance to develop your skills in a fast-paced, supportive environment.
- Qualifications: 2-3 years of collections experience and a degree in accounting are preferred.
- Other info: Work in our London office 3 days a week and collaborate with cross-functional teams.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an individual contributor who will be part of a team for driving cash collection. We are looking to bring on a dedicated, results-driven individual who can balance assertiveness and empathy. They will be responsible for outbound communications to customers and suppliers regarding outstanding balances. They will be working closely with the Accounts Receivable team and Customer success team.
What You\’ll Do
- Define, document, and execute on collections process
- Manage automatic collections procedures in billing system
- Research balances and take necessary collection actions to resolve in a timely manner
- Make routine collection calls on outstanding payments
- Identify billing errors, short payments, unpaid payments and resolve accordingly
- Research refund requests received by payers and prepare refunds according to findings
- Issue daily reports on the status of delinquent accounts and track collection efforts.
- Identify issues/trends and escalate to Manager when assistance is needed
- Provide exceptional Customer Service to internal and external customers
- Ensure bankruptcy filings are processed in the correct manner when received
- Other duties and responsibilities as assigned
What We\’re Looking For
- 2-3 years of collections experience preferred
- Knowledge of Accounts Receivable processes, cash collection strategies and practices
- Excellent task prioritization and organizational skills with the ability to meet deadlines and succeed in a fast-paced environment
- Bachelor’s degree in accounting or similar degree required
- Ability to work across various cross-functional teams
- Experience with ERP systems is a plus
- Highly detail-oriented and able to multitask
- Able to operate independently and as part of a larger functional team
- Must have a team-oriented work ethic, strong interpersonal skills, and the ability to adapt in an environment where change is the norm
- Availability to work at our London office 3 days a week (hybrid model)
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Senior Collections Analyst employer: Navan
Contact Detail:
Navan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Collections Analyst
✨Tip Number 1
Familiarize yourself with the collections process and cash collection strategies. Understanding these concepts will help you demonstrate your knowledge during interviews and show that you're ready to hit the ground running.
✨Tip Number 2
Highlight your experience with ERP systems, if applicable. If you have worked with any specific software in your previous roles, be prepared to discuss how it helped streamline your collections efforts.
✨Tip Number 3
Prepare examples of how you've successfully balanced assertiveness and empathy in past roles. This is crucial for a collections analyst, so having real-life scenarios ready can set you apart from other candidates.
✨Tip Number 4
Research StudySmarter's company culture and values. Being able to align your personal work ethic and interpersonal skills with our team-oriented environment will make a strong impression during your interview.
We think you need these skills to ace Senior Collections Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 2-3 years of collections experience and any relevant knowledge of Accounts Receivable processes. Use specific examples that demonstrate your ability to balance assertiveness and empathy in customer interactions.
Craft a Strong Cover Letter: In your cover letter, emphasize your organizational skills and ability to prioritize tasks in a fast-paced environment. Mention your experience with ERP systems if applicable, and express your enthusiasm for working collaboratively with cross-functional teams.
Showcase Your Customer Service Skills: Since exceptional customer service is crucial for this role, include examples in your application that illustrate how you've successfully managed customer relationships and resolved issues in the past.
Highlight Your Educational Background: Clearly state your Bachelor’s degree in accounting or a similar field in your application. This is a requirement for the position, so make sure it stands out.
How to prepare for a job interview at Navan
✨Showcase Your Collections Experience
Be prepared to discuss your previous collections experience in detail. Highlight specific strategies you've used to drive cash collection and how you've balanced assertiveness with empathy in your communications.
✨Demonstrate Your Organizational Skills
Since the role requires excellent task prioritization and organizational skills, come ready to share examples of how you've managed multiple tasks or projects simultaneously while meeting deadlines in a fast-paced environment.
✨Familiarize Yourself with ERP Systems
If you have experience with ERP systems, be sure to mention it during the interview. If not, take some time to research common ERP systems used in collections to show your willingness to learn and adapt.
✨Prepare for Behavioral Questions
Expect questions that assess your interpersonal skills and ability to work in a team-oriented environment. Prepare examples that demonstrate how you've successfully collaborated with cross-functional teams in the past.
