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For Companies We are looking for an individual contributor who will be part of a team for driving cash collection. We are looking to bring on a dedicated, results-driven individual who can balance assertiveness and empathy. They will be responsible for outbound communications to customers and suppliers regarding outstanding balances. They will be working closely with the Accounts Receivable team and Customer success team.
What You'll Do
- Define, document, and execute on collections process
- Manage automatic collections procedures in billing system
- Research balances and take necessary collection actions to resolve in a timely manner
- Make routine collection calls on outstanding payments
- Identify billing errors, short payments, unpaid payments and resolve accordingly
- Research refund requests received by payers and prepare refund according to findings
- Issue daily reports on the status of delinquent accounts and track collection efforts
- Identify issues/trends and escalate to Manager when assistance is needed
- Provide exceptional Customer Service to internal and external customers
- Ensure bankruptcy filings are processed in the correct manner when received
- Other duties and responsibilities as assigned
What We're Looking For
- 2-3 years of collections experience preferred
- English + 1 additional European language
- Knowledge of Accounts Receivable processes, cash collection strategies and practices
- Excellent task prioritization and organizational skills with the ability to meet deadlines and succeed in a fast-paced environment
- Bachelor’s degree in accounting or similar degree required
- Ability to work across various cross-functional teams
- Experience with ERP systems is a plus
- Highly detail-oriented and able to multitask
- Able to operate independently and as part of a larger functional team
- Must have a team-oriented work ethic, strong interpersonal skills, and the ability to adapt in an environment where change is the norm
- Availability to work at our London office 3 days a week (hybrid model)
Senior Collections Analyst employer: Navan
Navan is an exceptional employer that fosters a collaborative and dynamic work environment, particularly for the Senior Collections Analyst role. With a strong emphasis on employee growth and development, team members benefit from a hybrid working model in London, allowing for flexibility while engaging with cross-functional teams. The company prioritises a culture of empathy and assertiveness, ensuring that employees are supported in their roles while contributing to meaningful financial outcomes.
Contact Detail:
Navan Recruiting Team
