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- Tasks: Join the Visas and Arrivals team to manage resettlement casework and administrative support.
- Company: Brook Street partners with the Home Office to deliver high-profile resettlement services in the UK.
- Benefits: Enjoy a hybrid work model with 60% office attendance and a competitive hourly rate of £15.92.
- Why this job: Be part of impactful work at the forefront of operational delivery, enhancing your skills in a dynamic environment.
- Qualifications: Must be organized, detail-oriented, and experienced with Microsoft Excel; immigration experience is a plus.
- Other info: Requires a valid passport and UK residency for over 5 years; security clearance will be processed.
AO Resettlement Casework, Visas and Arrivals team
Job Description
Location: Croydon CR9 2BY
Hybrid: 60% Office attendance required scheduled by rota
Hourly rate: £15.92
Working Days/Hours: 37 hrs per week 9am-5pm
Brook Street in partnership with the Home Office has a fantastic opportunity to join their team as an Admin Officer.
Experience Needed/Desired:
- The ability to multi-task, be flexible, manage a varied workload, prioritise effectively, and react quickly and calmly to changing circumstances.
- Well organised, with excellent attention to detail.
- Experience with Microsoft Excel, CID and Atlas.
Desirable skills and experience: Experience of working in immigration, asylum or resettlement.
Duties/Responsibilities:
Resettlement Casework, Visas and Arrivals team (RCVA) in Customer Services has overall delivery responsibility for resettlement in the UK. The work is high profile and offers an opportunity to work at the cutting edge of operational delivery. The RCVA Operational Support Team (OST) provide administrative support for various resettlement teams.
Email and Inbox Management:
- Monitor and respond to emails in various inboxes.
Data Management and Updates:
- Monitor spreadsheets and databases.
- Accurately record data in operational systems to a high quality.
- Create folders and upload documents onto SharePoint.
- Ensure guidance documents are updated on a regular basis.
Case Preparation and Consideration:
- Prepare new applications by carrying out initial checks and data assurance ready for assessment.
- Case consideration for any outstanding in-country cases.
- Create eVisa accounts post-arrival and upon receipt of relevant email addresses.
Additional Responsibilities:
- Provide further support to the team with ad-hoc administrative tasks as required.
- Work collaboratively with colleagues in OST and engage fully in the continuous improvement process by suggesting areas for improvement/process changes.
Training:
2 week training period, consisting of mentoring & shadowing. Please note that no annual leave will be permitted during the 2-3 weeks.
Clearance level (to be applied for by Brook Street upon a successful application):
Basic DBS + CTC (Counter Terrorism Clearance)
Role-specific requirements:
You must hold a valid passport and must have lived in the UK for longer than 5 years. Please note that a period of 6 months or longer spent outside of the UK in the last 5 years will unfortunately not be accepted. This role requires security clearance that will be processed for you, if successful.
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Admin Officer - Resettlement Casework employer: Brook Street
Contact Detail:
Brook Street Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admin Officer - Resettlement Casework
✨Tip Number 1
Familiarize yourself with the specific software mentioned in the job description, such as Microsoft Excel, CID, and Atlas. Having hands-on experience or even completing online tutorials can give you a significant edge during the interview.
✨Tip Number 2
Highlight any previous experience you have in immigration, asylum, or resettlement work. Be prepared to discuss specific examples of how you've managed varied workloads and prioritized tasks effectively in similar environments.
✨Tip Number 3
Demonstrate your organizational skills by preparing a mock case file or spreadsheet that showcases your attention to detail. This will not only impress the interviewers but also show your proactive approach to the role.
✨Tip Number 4
Be ready to discuss how you handle changing circumstances and multi-tasking. Prepare scenarios from your past experiences where you successfully adapted to new challenges while maintaining high-quality work.
We think you need these skills to ace Admin Officer - Resettlement Casework
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Admin Officer position. Make sure you understand the key responsibilities and required skills, such as experience with Microsoft Excel and data management.
Tailor Your CV: Customize your CV to highlight relevant experience in administrative roles, particularly in immigration, asylum, or resettlement. Emphasize your ability to multi-task, manage a varied workload, and your attention to detail.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and how your skills align with the job requirements. Mention specific experiences that demonstrate your organizational skills and ability to work under pressure.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A well-presented application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Brook Street
✨Showcase Your Multi-Tasking Skills
During the interview, be prepared to discuss specific examples of how you've successfully managed multiple tasks at once. Highlight your ability to prioritize effectively and adapt to changing circumstances.
✨Demonstrate Attention to Detail
Since the role requires excellent attention to detail, share instances where your meticulousness made a difference in your previous work. Bring up any experience with data management or administrative tasks that required precision.
✨Familiarize Yourself with Relevant Tools
Make sure you are comfortable discussing your experience with Microsoft Excel, CID, and Atlas. If you have used similar tools, mention them and explain how they relate to the responsibilities of the Admin Officer role.
✨Engage in Continuous Improvement
Be ready to talk about how you've contributed to process improvements in past roles. This shows your willingness to collaborate and enhance team efficiency, which is crucial for the position.
