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For Companies At a Glance
- Tasks: Lead product delivery, manage requirements, and collaborate with cross-functional teams.
- Company: Join Convera, a leader in enhancing customer service through innovative technology solutions.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and collaboration across global teams.
- Why this job: Be at the forefront of transforming business operations and improving customer experiences.
- Qualifications: Strong analytical skills and experience in product management or related fields are essential.
- Other info: Engage with diverse teams and drive impactful projects that shape the future of our services.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a highly motivated Product Manager to join our Operations Technology team, where we build and manage the platforms that allow our business operations to deliver exceptional customer service. The team leads and drives strategic business improvement and transformation projects across the products and processes used by our clients and operations teams, with the ultimate objective of improving cost, efficiency, and quality of service across the end-to-end customer and colleague journey.
You will own the Case Management application, which digitalizes and orchestrates the business processes to offer seamless service delivery. This is a critical product within Convera, and you will be expected to manage the business demands and expectations, partnering with the technical teams to share the roadmaps and deliver the working product. You will be actively leading the delivery throughout the product lifecycle from eliciting the business requirements to managing the release into Production and supporting continuous improvement.
You will be engaging with a wide variety of cross-functional teams including Business Operations, Strategy Transformations, Technical Product, and Data teams.
Job Responsibilities
- Product Management
· Own the product and drive the product delivery through each phase of the product lifecycle; define roadmap, elicit requirements, create user stories in JIRA, translate to development team, validating the requirements.
· Primary contact for all product-related queries.
· Maintain product backlog, sprint planning, and track the delivery of each requirement.
· Perform product research and analysis to keep up-to-date with the latest technology trends.
· Articulate product requirements to the development team, validate understanding, and monitor delivery to ensure this is delivered to timelines.
· Maintain documentation on the solutions and design approach, create training content based on intended design and expected user journey. - Stakeholder Management & Engagement
· Collaborate with teams across different countries.
· Proactively plan and organize initiatives to gather the relevant stakeholders to align on approach or decision-making when required.
· Articulate the required level of details to varied stakeholder groups, delivering concise messaging.
· Partner closely with technical product teams to ensure alignment is achieved for the delivery and methods.
· Work closely with test teams in both QA and UAT in the software delivery lifecycle, validating functional requirements and handling any gaps.
· Perform business impact assessments with business process specialists and ensure the user journey is thoroughly considered.
· Showcase the delivery and status updates to management teams and plan of actions. - Business Analysis
· Use data to drive decision-making and product improvement, perform analysis as part of the business impact assessment.
· Support maintaining Business Requirement documentation and process maps.
· Participate in global design committees, performing AS-IS and TO-BE analysis, highlighting any risks to support decision-making for senior management.
· Contribute to solution designing, making sure processes are efficient.
· Have an analytical mindset to challenge if this solution requires people, process, or technology.
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Product Manager employer: Convera
Contact Detail:
Convera Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Manager
✨Tip Number 1
Familiarize yourself with the latest trends in product management and operations technology. Understanding current tools and methodologies will help you speak confidently about how you can contribute to our team.
✨Tip Number 2
Highlight your experience in managing cross-functional teams and stakeholder engagement. Be prepared to discuss specific examples of how you've successfully collaborated with diverse groups to drive product delivery.
✨Tip Number 3
Showcase your analytical skills by preparing to discuss how you've used data to inform product decisions in the past. We value candidates who can leverage data for business impact assessments and product improvements.
✨Tip Number 4
Be ready to articulate your approach to managing product backlogs and sprint planning. Discussing your familiarity with tools like JIRA will demonstrate your readiness to hit the ground running in our fast-paced environment.
We think you need these skills to ace Product Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Product Manager position. Understand the key responsibilities and required skills, especially around product lifecycle management, stakeholder engagement, and business analysis.
Tailor Your CV: Customize your CV to highlight relevant experience in product management, particularly any work with cross-functional teams, managing product backlogs, or using tools like JIRA. Make sure to showcase your analytical skills and any successful projects you've led.
Craft a Compelling Cover Letter: Write a cover letter that connects your background to the specific requirements of the role. Emphasize your motivation for joining the Operations Technology team and how your experience aligns with their goals of improving customer service and operational efficiency.
Showcase Your Analytical Skills: In your application, provide examples of how you've used data to drive decision-making and product improvements in past roles. Highlight any experience you have with business impact assessments or process mapping, as these are crucial for the position.
How to prepare for a job interview at Convera
✨Understand the Product Lifecycle
Make sure you can articulate your experience with managing products through their lifecycle. Be prepared to discuss how you've defined roadmaps, elicited requirements, and validated deliverables in previous roles.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've collaborated with cross-functional teams and managed stakeholder expectations. Highlight your ability to communicate effectively with both technical and non-technical audiences.
✨Demonstrate Analytical Thinking
Be ready to discuss how you've used data to drive decisions and improve products. Share specific instances where your analytical mindset led to successful outcomes or process improvements.
✨Familiarize Yourself with JIRA and Agile Methodologies
Since the role involves maintaining product backlogs and sprint planning, ensure you're comfortable discussing your experience with JIRA and Agile practices. Mention any relevant projects where you've utilized these tools.
