Product Owner

Contract Product Owner – Insurance Sector (CRM Transformation)

Location: York (Hybrid – 2 days on-site per week)

Contract Length: 6 months (with potential extension)

Start Date: End of March 2025 (subject to onboarding process)

The Opportunity

An exciting opportunity has arisen for an experienced Contract Product Owner to join a leading insurance company, driving the development of a new commercial lines CRM system . This is a key strategic role where you will work alongside a Project Manager, Business Analyst, and development squad , ensuring the successful delivery of a high-impact digital transformation project.

The Role

As the Product Owner, you will play a pivotal role in shaping the future of our client’s CRM system, defining and delivering the roadmap, and ensuring alignment with business objectives. The role involves:

• Owning the product vision and working closely with stakeholders to define objectives and key results (OKRs).
• Collaborating with a cross-functional Agile team , including developers, a project manager, and business analysts.
• Defining and prioritising the product backlog to ensure key business outcomes are met.
• Engaging with senior stakeholders to drive discussions around product strategy and value delivery.
• Ensuring alignment between Phase 1 (Private Client CRM) and Phase 2 (Commercial Line CRM) to create a seamless user experience for both customers and internal teams.

Key Skills & Experience

To be successful in this role, you will need:

• Proven experience as a Product Owner within insurance, financial services, or CRM-based transformation projects .
• Strong stakeholder engagement skills, with the ability to communicate effectively at all levels.
• A strategic mindset , ensuring alignment between business goals, technology, and customer experience.
• Experience working in Agile environments , collaborating with development teams, business analysts, and project managers.
• Ability to define and explain outcomes vs. outputs , ensuring product decisions are driven by business value.
• Desirable: A background in customer experience (CX) and CRM systems within an insurance or contact centre environment.

If you are an experienced Product Owner with a strong CRM and stakeholder engagement background, apply now to be considered for this opportunity!

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Information Technology

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