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- Tasks: Provide technical support for our Loan Trading Application and ensure client satisfaction.
- Company: Join Broadridge, a company dedicated to empowering others and fostering career growth.
- Benefits: Enjoy flexible hybrid work options and a collaborative environment.
- Why this job: Be part of a dynamic team that values client service and technology innovation.
- Qualifications: 1-3 years experience in finance or tech; strong analytical skills required.
- Other info: Experience with Salesforce and SQL is a plus; ideal for those who thrive in fast-paced settings.
The predicted salary is between 36000 - 60000 £ per year.
At Broadridge, we\’ve built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.
As a Trade Support Analyst you will provide post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance for our Loan Trading Application.
In this role you will respond to customer questions regarding operation and malfunctions and advise customers on preventive maintenance and configuration adjustments to improve product performance and customer satisfaction.
Responsibilities
- Provide technical trade and application support for portfolio management and loan management inquiries for clients in our cloud-based proprietary software.
- Research front-to-back office issues and questions pertaining to trade entries, order management, research manager, private debt, accounting, financial reporting, portfolio performance, compliance, data feeds, and reconciliations with the appropriate level of urgency and communication.
- Ensure an excellent client experience by providing proactive, timely, and effective communication regarding the impact, status, and next steps of the issues reported.
- Act as a liaison between the client and internal departments in facilitating issue resolution and/or software delivery.
- Prioritize multiple client inquiries with different SLAs in a fast-paced environment.
- Manage client production upgrades by interacting with QA, development, the client, and assist with user acceptance testing before upgrading the Production environment.
- Escalate issues internally with the appropriate level of urgency to meet client deadlines.
Qualifications
- 1-3 years of professional work experience with a degree in finance, accounting, analytics, technology, or related field.
- A passion for client service and technology.
- Strong analytical and problem-solving skills.
- Familiar with SaaS portfolio management products and internal operations.
- Excellent written and verbal communication skills.
- Ability to navigate various levels in conversation with client Analysts to Senior Management on the business side and tech side.
- Proficiency in Microsoft Office Suite and the ability to work in a collaborative environment.
- Experience with Salesforce, Jira, ITSM, and Confluence is a plus.
Nice to have
- Knowledge of SQL and level 3 dev support.
- Experience with a Fintech support, BPO, or similar role within Private debt.
- Experience with SDLC and agile methodologies.
- Perform duties as an analytical extrovert.
- Ability to connect and build relationships internally and externally quickly.
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Trade Support Analyst (Hybrid - Flexible Options) employer: Broadridge
Contact Detail:
Broadridge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trade Support Analyst (Hybrid - Flexible Options)
✨Tip Number 1
Familiarize yourself with the Loan Trading Application and its functionalities. Understanding the software will not only help you answer client inquiries more effectively but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Brush up on your knowledge of SaaS portfolio management products. Being well-versed in these tools will give you an edge when discussing your experience and how it relates to the responsibilities of a Trade Support Analyst.
✨Tip Number 3
Practice your communication skills, especially in technical contexts. Since you'll be liaising between clients and internal teams, being able to convey complex information clearly is crucial for success in this role.
✨Tip Number 4
Network with professionals in the fintech industry or those who have experience in trade support roles. Building connections can provide valuable insights and potentially lead to referrals that could help you land the job.
We think you need these skills to ace Trade Support Analyst (Hybrid - Flexible Options)
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Trade Support Analyst position at Broadridge. Understand the key responsibilities and qualifications required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your 1-3 years of professional experience in finance, accounting, or technology. Be specific about your previous roles and how they relate to providing technical support and client service.
Showcase Your Skills: Demonstrate your analytical and problem-solving skills in your application. Mention any experience with SaaS products, Microsoft Office Suite, and tools like Salesforce or Jira, as these are relevant to the role.
Craft a Strong Cover Letter: Write a compelling cover letter that reflects your passion for client service and technology. Use this opportunity to explain why you want to work at Broadridge and how you can contribute to their mission of empowering others.
How to prepare for a job interview at Broadridge
✨Show Your Passion for Client Service
Make sure to express your enthusiasm for helping clients and providing excellent service. Share specific examples from your past experiences where you went above and beyond to assist a customer or resolve an issue.
✨Demonstrate Technical Knowledge
Be prepared to discuss your familiarity with SaaS portfolio management products and any relevant technical skills, such as SQL or experience with tools like Salesforce and Jira. Highlight how these skills can contribute to the role of Trade Support Analyst.
✨Communicate Effectively
Since this role requires liaising between clients and internal teams, practice clear and concise communication. Be ready to explain complex technical concepts in simple terms, showcasing your ability to connect with both technical and non-technical stakeholders.
✨Prepare for Problem-Solving Scenarios
Anticipate questions that assess your analytical and problem-solving skills. Think of scenarios where you successfully resolved issues under pressure, and be ready to walk the interviewer through your thought process and the steps you took to achieve a solution.
