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- Tasks: Support clients with technical issues and enhance their experience with our Loan Trading Application.
- Company: Join Broadridge, a company dedicated to empowering others and fostering a collaborative culture.
- Benefits: Enjoy flexible hybrid work options and a supportive, inclusive environment.
- Why this job: Make a real impact by helping clients while developing your career in a tech-driven role.
- Qualifications: 1-3 years of experience in finance or tech, strong analytical skills, and a passion for client service.
- Other info: Opportunity to work with cutting-edge SaaS products and collaborate across teams.
The predicted salary is between 36000 - 60000 £ per year.
At Broadridge, we\’ve built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.
As a Trade Support Analyst you will provide post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance for our Loan Trading Application.
In this role you will respond to customer questions regarding operation and malfunctions and advise customers on preventive maintenance and configuration adjustments to improve product performance and customer satisfaction.
Responsibilities
- Provide technical trade and application support for portfolio management and loan management inquiries for clients in our cloud-based proprietary software.
- Research front-to-back office issues and questions pertaining to trade entries, order management, research manager, private debt, accounting, financial reporting, portfolio performance, compliance, data feeds, and reconciliations with the appropriate level of urgency and communication.
- Ensure an excellent client experience by providing proactive, timely, and effective communication regarding the impact, status, and next steps of the issues reported.
- Act as a liaison between the client and internal departments in facilitating issue resolution and/or software delivery.
- Prioritize multiple client inquiries with different SLAs in a fast-paced environment.
- Manage client production upgrades by interacting with QA, development, the client, and assist with user acceptance testing before upgrading the Production environment.
- Escalate issues internally with the appropriate level of urgency to meet client deadlines.
Qualifications
- 1-3 years of professional work experience with a degree in finance, accounting, analytics, technology, or related field
- A passion for client service and technology
- Strong analytical and problem-solving skills
- Familiar with SaaS portfolio management products and internal operations
- Excellent written and verbal communication skills
- Ability to navigate various levels in conversation with client Analysts to Senior Management on the business side and tech side
- Proficiency in Microsoft Office Suite and the ability to work in a collaborative environment
- Experience with Salesforce, Jira, ITSM, and Confluence is a plus
Nice to have
- Knowledge of SQL and level 3 dev support
- Experience with a Fintech support, BPO, or similar role within Private debt
- Experience with SDLC and agile methodologies
- Perform duties as an analytical extrovert
- Ability to connect and build relationships internally and externally quickly
#LI-Hybrid
#LI-AC1
We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.
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Contact Detail:
Broadridge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trade Support Analyst (Hybrid - Flexible Options)
✨Tip Number 1
Familiarise yourself with the Loan Trading Application and its functionalities. Understanding how the software operates will not only help you answer client queries more effectively but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Brush up on your analytical and problem-solving skills. Be prepared to discuss specific examples of how you've resolved technical issues in the past, as this will showcase your ability to handle the responsibilities of a Trade Support Analyst.
✨Tip Number 3
Network with professionals in the fintech industry, especially those who have experience in trade support roles. Engaging with them can provide valuable insights and potentially lead to referrals that could enhance your application.
✨Tip Number 4
Demonstrate your passion for client service by preparing to discuss how you would ensure an excellent client experience. Think about proactive communication strategies and how you would manage multiple inquiries effectively in a fast-paced environment.
We think you need these skills to ace Trade Support Analyst (Hybrid - Flexible Options)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in finance, accounting, or technology. Emphasise any previous roles that involved client support or technical troubleshooting, as these are key for the Trade Support Analyst position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for client service and technology. Mention specific examples of how you've successfully resolved client issues or improved processes in past roles to demonstrate your problem-solving skills.
Showcase Technical Skills: If you have experience with SaaS products, Salesforce, Jira, or SQL, make sure to include this in your application. Highlighting your familiarity with these tools will show that you're well-prepared for the technical aspects of the role.
Prepare for Communication: Since excellent communication is crucial for this role, consider including a brief example in your application of how you've effectively communicated complex information to clients or team members in the past. This will help illustrate your ability to liaise between clients and internal departments.
How to prepare for a job interview at Broadridge
✨Understand the Product
Familiarise yourself with Broadridge's Loan Trading Application and its functionalities. Being able to discuss how you would support clients using this software will demonstrate your technical knowledge and enthusiasm for the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully resolved technical issues or improved client satisfaction. Highlight your analytical skills and how they can be applied to troubleshooting in a fast-paced environment.
✨Communicate Effectively
Practice articulating complex technical concepts in simple terms. Since the role involves liaising with clients and internal teams, showcasing your communication skills will be crucial during the interview.
✨Demonstrate Client-Centric Attitude
Emphasise your passion for client service. Be ready to discuss how you prioritise client needs and ensure a positive experience, as this aligns with Broadridge's culture of empowering others.
