Duty Retail Manager - The o2 London

Duty Retail Manager – O2 London

£33,000 Basic

Levy UK & Ireland is the vibrant and exciting sector of Compass Group, the world’s largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality.

In the UK, we are proud to have a wealth of long-standing partnerships with venues across sport, entertainment, and events, including Wimbledon, Twickenham, Edgbaston, Tottenham Hotspur, Chelsea, Principality Stadium, Scottish Event Campus (SEC) and ExCel London.

We are culinary champions, passionate about sustainably sourced great food and drink, coupled with exceptional service. Sustainability, wellbeing, diversity, and inclusion are at the heart of what we do.

We are official partners of the British Paralympic Association and are proud to pay all our team members at least the Real Living Wage or London Living Wage.

We collaborate with some of the UK’s most game-changing and well-loved brands, all sharing our vision for bringing best-in-class experiences.

Benefits Include:

• Medicash – Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
• Aviva Digicare – Free annual healthcare check
• Exclusive Benefits & Wellbeing site (Perks at Work)
• Entertainment discounts – up to 55% off cinema tickets
• Health & Wellbeing discounts – Discounts for Nuffield Health (20%) and Pure Gym (10%)
• Travel discounts – Discounts with holiday companies such as TUI and Expedia
• Shopping discounts – Save up to 15% at high street and online stores by purchasing Shopping Cards
• Meals on duty
• Vodafone discounts
• Pension scheme and Life Assurance
• Employee Assistance Programme
• 23 days + BH’s and additional day off for your birthday
• 2 days additional leave, following return from Maternity leave during first year back
• Competitive and supportive family benefits
• Day off for baby’s first birthday
• Holiday purchase scheme
• On-going training & development and career pathways
• Professional subscriptions paid
• Financial wellbeing programme and preferred rates on salary finance products

Responsibilities:

• Lead the day-to-day concessions operation for event days and coordinate the team on non-event days.
• Ensure compliance with Health and Safety standards, maintaining a 5* EHO rating.
• Achieve The Levy Difference with operating standards that exceed guests’ expectations through strong leadership and effective staff management.
• Generate consistency and structure in the relevant areas to the required Levy standards.

Person Specification:

• Must be flexible.
• Inspires others to deliver.
• Structured and approachable.
• Demonstrates contagious enthusiasm.
• Builds genuine partnerships with clients.
• Innovative thinkers.
• Must have a positive, driven attitude.
• Exemplary communication skills.
• Experienced in multi-faceted business with operational excellence.
• Able to manage teams of varying sizes.
• Great attention to detail.
• Logical planner and organized.

Key Tasks:

• Ensure allergens are up to date and staff are informed.
• Communicate with Retail Managers, Supervisors, and Team Leaders to address issues promptly.
• Develop retail operations for consistency across all areas.
• Ensure staff sign all relevant e-paperwork to comply with company standards.
• Complete accurate weekly stocktake.
• Maintain focus on front of house operations including queue management and service standards.
• Drive team engagement through feedback and recognition.

At Levy UK & Ireland, we take pride in fostering a workplace culture that celebrates diversity and promotes inclusion. We believe that our differences are our greatest strengths, and we are committed to creating an environment where every individual is valued, respected, and empowered.

Join us in our mission to create a supportive and equitable work environment where everyone has the chance to thrive and contribute their unique talents.

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