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For Companies At a Glance
- Tasks: Lead the front office team to ensure top-notch guest experiences and smooth operations.
- Company: Join Adagio, part of Accor, where comfort meets diversity in hospitality.
- Benefits: Enjoy perks like free Wi-Fi, a gym, and opportunities for personal growth.
- Why this job: Be part of a dynamic team that values inclusivity and offers limitless career possibilities.
- Qualifications: 3-5 years in front office roles, with leadership experience preferred.
- Other info: Fluency in English is required; additional languages are a plus.
The predicted salary is between 28800 - 43200 £ per year.
Company Description
Adagio adapts to suit all guests’ needs. Our ranges of serviced apartments have been designed to match customer requirements and provide maximum comfort: Adagio Access, Adagio, or Adagio Premium.
London Stratford offers spacious, comfortable apartments furnished in a warm style. Each one has a fully equipped kitchen and a lounge area to help you feel at home. The aparthotel has a gym, shared kitchen, mini market, and free Wi-Fi. So whether you’re here to take in a show at the O2, shop till you drop at Westfield, or take care of business at Canary Wharf, we have got you covered for a great stay.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description
Guest Services & Customer Satisfaction:
- Ensure high levels of guest satisfaction by providing excellent service.
- Handle guest inquiries, complaints, and special requests promptly and professionally.
- Maintain a welcoming atmosphere at the reception and lobby areas.
Front Office Operations:
- Oversee front desk operations, including check-in/check-out procedures.
- Monitor room reservations, availability, and rate management.
- Ensure smooth coordination between front office and other hotel departments (housekeeping, maintenance, etc.).
- Implement hotel policies, procedures, and brand standards.
Team Management & Leadership:
- Recruit, train, schedule, and supervise front office staff (receptionists, concierge, bellboys, etc.).
- Conduct performance evaluations and provide training for staff development.
- Foster a team-oriented and customer-focused work environment.
Financial & Revenue Management:
- Ensure accurate billing, payments, and cash handling.
- Assist in optimizing room occupancy and revenue management.
- Prepare financial reports, budgets, and forecasts related to front office operations.
Technology & System Management:
- Ensure efficient use of hotel property management systems (PMS).
- Oversee online booking channels and guest database management.
- Monitor and improve digital check-in/check-out processes.
Compliance & Safety:
- Ensure compliance with hotel policies, industry regulations, and health & safety standards.
- Maintain security protocols for guest privacy and property safety.
Qualifications
Minimum 3-5 years in a front office role, with at least 1-2 years in a managerial position.
Additional Information
Skills:
- Excellent communication and interpersonal skills.
- Strong leadership and team management abilities.
- Problem-solving and conflict resolution skills.
- Proficiency in hotel management software.
- Multitasking and time management skills.
- Knowledge of revenue management principles is a plus.
Languages: Fluency in English; additional languages are an advantage.
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Front Office Manager employer: FAIRMONT
Contact Detail:
FAIRMONT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager
✨Tip Number 1
Familiarize yourself with the specific services and amenities offered by Adagio, especially those that enhance guest comfort. This knowledge will help you demonstrate your understanding of the brand during interviews.
✨Tip Number 2
Highlight your experience in managing front office operations and team leadership. Be ready to share specific examples of how you've improved guest satisfaction or streamlined processes in previous roles.
✨Tip Number 3
Showcase your problem-solving skills by preparing scenarios where you've successfully handled guest complaints or operational challenges. This will illustrate your ability to maintain high service standards.
✨Tip Number 4
Research the latest trends in hospitality technology, particularly in property management systems. Being knowledgeable about digital check-in/check-out processes can set you apart from other candidates.
We think you need these skills to ace Front Office Manager
Some tips for your application 🫡
Understand the Company Culture: Familiarize yourself with Adagio and Accor's commitment to diversity and inclusion. Highlight your alignment with their values in your application.
Tailor Your CV: Customize your CV to emphasize your experience in front office management, guest services, and team leadership. Use specific examples that demonstrate your skills in these areas.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to enhance guest satisfaction. Mention any relevant achievements and how you can contribute to the team.
Highlight Relevant Skills: Make sure to mention your proficiency in hotel management software and any experience with revenue management principles. These skills are crucial for the role and should be clearly stated.
How to prepare for a job interview at FAIRMONT
✨Showcase Your Customer Service Skills
As a Front Office Manager, your ability to ensure high levels of guest satisfaction is crucial. Prepare examples from your past experiences where you successfully handled guest inquiries or resolved complaints. This will demonstrate your commitment to excellent service.
✨Demonstrate Leadership Experience
Highlight your experience in managing and training front office staff. Be ready to discuss how you foster a team-oriented environment and how you've conducted performance evaluations. This will show that you have the leadership qualities needed for the role.
✨Familiarize Yourself with Hotel Operations
Understand the key responsibilities of front desk operations, including check-in/check-out procedures and coordination with other departments. Being knowledgeable about these processes will help you answer questions confidently and show your readiness for the position.
✨Discuss Financial Acumen
Since financial and revenue management is part of the role, be prepared to talk about your experience with billing, payments, and optimizing room occupancy. Mention any relevant software you’ve used, as this will highlight your technical proficiency.
