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For Companies At a Glance
- Tasks: Create memorable guest experiences and lead the Front Office team.
- Company: The Hoxton Shepherd’s Bush is a vibrant hotel in West London with unique design and a welcoming atmosphere.
- Benefits: Enjoy competitive salary, 28 days holiday, health cash plan, and retail perks.
- Why this job: Join a fun, supportive team that values individuality and offers growth opportunities.
- Qualifications: Passion for hospitality and experience in team development; previous hospitality experience is a plus.
- Other info: Free night stays, regular team events, and enhanced family leave available.
The predicted salary is between 28800 - 42000 £ per year.
Company Description
The Hoxton Shepherd’s Bush is our fourth London Hoxton and located in the heart of Shepherd’s Bush, in the beating heart of an eclectic and diverse neighbourhood, with 237 playfully designed bedrooms and an all-day restaurant – Chet’s serving Thai American comfort food. Featuring a large open lobby with vintage seating and cosy corners, 237 bedrooms of different sizes, as well as a central wraparound bar and terrace, The Hoxton Shepherd’s Bush is perfectly located for exploring West London.
Job Description
What you’ll do…
- Creating a memorable guest experience for our guests that will leave them wanting to return for more.
- Be the eyes and ears for the Front Office by leading by example and coaching and developing them to feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions.
- Supporting the Duty Managers and working closely with the Hoxton teams in setting selling strategies and ensuring maximum occupancy.
- And everything else in between from compliance to departmental budgeting to relationship building with the wider heads of department and Hoxton team’s.
Qualifications
What we’re looking for…
- Most important is that you know how to provide a great and memorable guest experience – whether it’s for someone staying with us or just stepping in for a drink or a bite to eat.
- Previous experience in hospitality in an Assistant Front Office Manager role is an advantage but not a must.
- Passionate about team development and a demonstrated experience in coaching and developing your team.
- You’ve got plenty of experience dealing with different types of requests successfully.
- Experience with using Micros Fidelio Opera or a similar property management system.
- Individuals. You’re looking for a place where you can be you; no clones in suits here.
- Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
- You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
- You’re not precious. We leave our egos at the door and help get stuff done.
- You’re up for doing things differently and trying (almost) everything once.
- If we got stuck in a lift together we’d have a good time and share a few laughs.
- You want to be part of a team that works hard, supports each other and has fun along the way.
Additional Information
What’s in it for you…
- Competitive salary
- 28 days holidays (inclusive of bank holidays), pension, and life insurance.
- A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing
- It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders
- Treat yourself once in a while with lots of retail & hospitality perks through our partners
- Enjoy a free night at The Hoxton and a meal for two when you first start with us
- Goes without saying, but we’ll feed you during your shift
- Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
- Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!
- Lots of opportunity to progress and switch it up as part of a global family of brands
- Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work
- Extra time off to volunteer with one of our partner charities
- Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
- Enhanced family leave for when you’re expanding your family
- An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
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Contact Detail:
FAIRMONT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager
✨Tip Number 1
Familiarise yourself with The Hoxton's unique brand and culture. Understanding their approach to hospitality and guest experience will help you align your values with theirs, making you a more appealing candidate.
✨Tip Number 2
Network within the hospitality industry, especially with professionals who have experience in front office management. They can provide insights into the role and may even refer you directly to opportunities at The Hoxton.
✨Tip Number 3
Showcase your passion for team development during any interactions. Highlighting your coaching experiences and how you've empowered teams in the past can set you apart from other candidates.
✨Tip Number 4
Be prepared to discuss specific examples of how you've created memorable guest experiences in previous roles. This will demonstrate your understanding of the importance of guest satisfaction and your ability to deliver it.
We think you need these skills to ace Front Office Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Front Office Manager. Highlight your experience in creating memorable guest experiences and how you can lead and develop a team.
Tailor Your CV: Customise your CV to reflect your relevant experience in hospitality, particularly any roles similar to Assistant Front Office Manager. Emphasise your skills in coaching, team development, and guest relations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your approach to providing exceptional guest experiences. Mention specific examples from your past roles that demonstrate your ability to handle various requests successfully.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, and that your documents present a professional image that aligns with the values of The Hoxton.
How to prepare for a job interview at FAIRMONT
✨Show Your Passion for Hospitality
Make sure to express your genuine love for the hospitality industry during the interview. Share personal anecdotes that highlight your experiences in creating memorable guest interactions, as this aligns perfectly with what The Hoxton is looking for.
✨Demonstrate Team Development Skills
Prepare examples of how you've successfully coached and developed team members in previous roles. The Hoxton values a supportive environment, so showcasing your ability to empower others will resonate well with the interviewers.
✨Familiarise Yourself with Property Management Systems
If you have experience with Micros Fidelio Opera or similar systems, be ready to discuss it. If not, do some research on these systems and be prepared to explain how you would quickly adapt to using them in your role.
✨Emphasise Your Adaptability
The Hoxton appreciates individuals who are open to trying new things and can handle various requests. Be prepared to share instances where you've successfully adapted to unexpected situations or challenges in a fast-paced environment.
