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- Tasks: Lead client operations and manage key relationships in a fast-paced environment.
- Company: Join a dynamic team focused on delivering top-notch post-trade services.
- Benefits: Gain exposure to diverse financial products and enhance your expertise.
- Why this job: This role offers a chance to drive strategic initiatives and improve service levels.
- Qualifications: Leadership experience in Operations and strong client-facing skills are essential.
- Other info: Ideal for self-starters eager to influence and collaborate across teams.
The predicted salary is between 72000 - 108000 £ per year.
Join our Investment Middle Office Services ( IMOS) team to lead client operations and drive strategic initiatives in a dynamic environment.
As an Investment Middle Office Services Client Operations Vice President in Investment Middle Office Services Client Operations team, you will play a pivotal role in managing key client relationships and ensuring the seamless delivery of post-trade services. You will work closely with our trade processing and Interbank Offered Rate (IBOR) operational teams to meet client SLAs, enhance resiliency, and drive process improvements. This role offers exposure to a wide range of financial products, including Equities, Fixed Income, and Derivatives, providing a unique opportunity to grow your expertise.
In this role, you will lead a team responsible for managing client interactions, including query management and escalations. You will collaborate with technology, service, product, and operations teams to deliver comprehensive solutions that meet client needs. Your ability to influence and build strong relationships across the organization will be key to your success.
Job Responsibilities:
- Manages key client relationships and acts as the senior escalation point.
- Drives the evolution of the IMOS global strategy and oversee daily operational activities.
- Manages proactively client relationships, leading initiatives to improve service levels.
- Manages risk and control within the team, ensuring compliance with firm wide standards.
- Oversees team management, including work allocation, capacity management, and talent development.
- Collaborates cross-functionally to manage service delivery and identify client solutions.
Required Qualifications, Capabilities, and Skills:
- Leadership experience in Operations with experience in change management.
- Product knowledge in Equities, Fixed Income, Repo, Cash Markets, FX, or Derivatives.
- Strong client-facing skills and communication style, with experience managing clients.
- Proven ability to lead teams across multiple locations and work to deadlines.
- Experience in Investment Operations, including Trades, Cash, and Reconciliations.
- Excellent problem-solving skills to address operational and technical issues.
- Strong written and verbal communication skills, with the ability to engage senior stakeholders.
- Ability to prioritize work, meet tight deadlines, and exceed client expectations.
- Self-starter with a quick learning ability.
Preferred Qualifications, Capabilities, and Skills:
- Experience in Middle Office.
- Experience in IBOR Management and Reconciliation.
- Familiarity with Over-the-Counter Derivatives ( OTC) & Exchange-Traded Derivatives ( ETD) Derivatives, Contracts for Difference ( CFD), and Market Claims Investigations.
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Investment Middle Office Services Client Operations Vice President employer: J.P. Morgan
Contact Detail:
J.P. Morgan Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Investment Middle Office Services Client Operations Vice President
✨Tip Number 1
Make sure to showcase your leadership experience in operations during networking events or informational interviews. Connect with professionals in the investment operations field and discuss your experiences managing teams and driving change.
✨Tip Number 2
Familiarize yourself with the latest trends and challenges in Middle Office services, especially around IBOR management and reconciliation. This knowledge will help you engage in meaningful conversations with potential colleagues and demonstrate your expertise.
✨Tip Number 3
Develop strong relationships with professionals in related fields such as technology and product management. Collaborating with these teams can give you insights into comprehensive solutions that meet client needs, which is crucial for this role.
✨Tip Number 4
Prepare to discuss specific examples of how you've improved service levels or managed client relationships in past roles. Being able to articulate your problem-solving skills and client-facing experiences will set you apart during interviews.
We think you need these skills to ace Investment Middle Office Services Client Operations Vice President
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly understand the responsibilities and qualifications outlined in the job description. Highlight your relevant experience in client operations, leadership, and investment operations in your application.
Tailor Your CV: Customize your CV to reflect your experience with financial products such as Equities, Fixed Income, and Derivatives. Emphasize your leadership roles and any change management initiatives you've led.
Craft a Compelling Cover Letter: Write a cover letter that showcases your strong client-facing skills and ability to manage key relationships. Use specific examples from your past experiences to demonstrate how you can drive service improvements and enhance client satisfaction.
Highlight Problem-Solving Skills: In your application, make sure to mention your excellent problem-solving skills. Provide examples of how you've addressed operational and technical issues in previous roles, especially in a fast-paced environment.
How to prepare for a job interview at J.P. Morgan
✨Showcase Your Leadership Experience
Be prepared to discuss your previous leadership roles in operations. Highlight specific examples where you successfully managed teams, drove change management initiatives, and improved service levels.
✨Demonstrate Product Knowledge
Familiarize yourself with the financial products mentioned in the job description, such as Equities, Fixed Income, and Derivatives. Be ready to discuss how your knowledge can contribute to managing client relationships effectively.
✨Highlight Client-Facing Skills
Prepare to share experiences where you effectively managed client interactions, resolved queries, and handled escalations. Strong communication skills are crucial, so practice articulating your thoughts clearly.
✨Emphasize Problem-Solving Abilities
Think of examples where you tackled operational or technical issues. Discuss your approach to problem-solving and how it led to successful outcomes, showcasing your ability to think critically under pressure.
