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- Tasks: Analyze bus performance data and provide actionable insights to improve service.
- Company: Join a dynamic team within the Commercial Department focused on continuous improvement.
- Benefits: Gain hands-on experience, work with diverse teams, and enhance your analytical skills.
- Why this job: Make a real impact by identifying performance improvements and collaborating with various teams.
- Qualifications: Strong analytical skills and a passion for data; no prior experience required.
- Other info: Engage with all levels of the company, from drivers to senior management.
The predicted salary is between 36000 - 60000 £ per year.
The Service Performance Analyst will support the Service Performance team (part of the Commercial Department) by performing thorough data analysis on bus performance and communicating findings to Service Performance Managers and operational teams to drive continuous improvement.
Reporting to a Service Performance Manager, the Service Performance Analyst will mainly:
- Download data from various stakeholder platforms.
- Translate complex and large data tables into actionable insights and recommendations for Service Performance Managers, highlighting areas where operational teams can focus on improving performance.
- Implement and continuously improve existing performance data analysis methods.
- Collect and analyse performance and mileage data at various levels of granularity to identify underlying factors impacting performance.
- Methodically follow data extraction and analysis processes critical to the business (e.g. for mileage coding, data exclusion, data suspension, running times analyses, etc.).
- Proactively identify areas for improvement (e.g. underperforming routes) and conduct the appropriate analyses under the Service Performance Manager’s guidance to drive actionable insights for the OCC, schedules team, or garages.
- Engage with garages, controllers, and drivers to understand and explain performance results, and identify areas for improvement.
- The Service Performance Analyst will work with various functions and interact at all company levels, including senior management, performance, and operational teams.
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Service Performance Analyst employer: RATP Dev Transit London
Contact Detail:
RATP Dev Transit London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Performance Analyst
✨Tip Number 1
Familiarize yourself with data analysis tools and software commonly used in the industry, such as Excel, SQL, or Tableau. Being proficient in these tools will not only help you in your role but also demonstrate your capability to handle complex data sets.
✨Tip Number 2
Understand the key performance indicators (KPIs) relevant to bus performance. Research how these metrics are calculated and what they signify for operational teams, so you can effectively communicate insights and recommendations.
✨Tip Number 3
Engage with current Service Performance Analysts or professionals in similar roles on platforms like LinkedIn. Ask them about their day-to-day responsibilities and challenges, which can provide you with valuable insights and help you tailor your approach.
✨Tip Number 4
Showcase your analytical thinking and problem-solving skills during interviews. Prepare examples of how you've previously identified areas for improvement in a project or task, and be ready to discuss how you would apply those skills in the context of bus performance analysis.
We think you need these skills to ace Service Performance Analyst
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Service Performance Analyst position. Understand the key responsibilities and required skills, such as data analysis and communication with various teams.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience you have in data analysis, particularly in a service or performance context. Use specific examples that demonstrate your ability to translate data into actionable insights.
Showcase Analytical Skills: Make sure to include any relevant tools or software you are proficient in that relate to data extraction and analysis. Mention any methodologies you have used in the past that align with the company's needs.
Tailor Your Application: Customize your application materials to reflect the language and priorities outlined in the job description. Use keywords from the posting to ensure your application resonates with the hiring team.
How to prepare for a job interview at RATP Dev Transit London
✨Show Your Analytical Skills
Be prepared to discuss your experience with data analysis. Highlight specific tools and methods you've used to extract and analyze data, and be ready to explain how you translated complex data into actionable insights.
✨Understand the Business Context
Familiarize yourself with the company's operations and the importance of performance analysis in driving improvements. This will help you demonstrate your understanding of how your role as a Service Performance Analyst fits into the larger picture.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical problems related to underperforming routes or data discrepancies. Practice articulating your thought process and the steps you would take to address these issues.
✨Engage with Stakeholders
Since the role involves interaction with various teams, be ready to discuss how you would communicate findings to different stakeholders. Share examples of how you've successfully collaborated with others to drive performance improvements in the past.
