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- Tasks: Coordinate airfreight customer service, ensuring satisfaction and timely processing of shipments.
- Company: Join CEVA Logistics, a global leader in supply chain solutions with over 110,000 employees worldwide.
- Benefits: Enjoy competitive leave, pension plans, and discounts on gym memberships and retail brands.
- Why this job: Be part of a dynamic team that values innovation and personal growth in the logistics industry.
- Qualifications: Experience in airfreight or multi-modal logistics with strong attention to detail and customer focus.
- Other info: This is a Monday to Friday role with opportunities for career advancement.
The predicted salary is between 28800 - 43200 ÂŁ per year.
CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,500 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL.
We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.
DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you “Dare to Grow” with us?
YOUR ROLE
We are seeking a highly motivated and detail-oriented Airfreight Customer Service Coordinator to join our dynamic Bollore team and play a key role in ensuring customer satisfaction.
This role will provide outstanding levels of customer care, proactively expedite and monitor movements in order to meet and exceed our clients’ expectations. You will work closely with internal teams and external partners to ensure timely and accurate processing of air shipments, resolving customer issues, and optimizing the customer experience.
This is a Monday – Friday role.
WHAT ARE YOU GOING TO DO?
- Price, plan and monitor customer orders with full accuracy and visibility from pick-up to delivery point.
- Provide solution options for both price and service.
- Ensure all documentation is checked in an accurate and timely fashion and that client profiles are updated.
- Ensure files are invoiced and completed correctly.
- Maintain liaison with all SDV operational and support departments.
- Build relationships with the network, third-party suppliers, and carriers to ensure best practice, service, and cost control.
WHAT ARE WE LOOKING FOR?
We are looking for the successful candidate to have multi-modal experience or significant airfreight experience. You will have a flexible attitude to working in a multi-modal environment and you must be customer-focused, putting the customer at the heart of everything you do. It is essential you have excellent attention to detail and problem-solving skills with the ability to communicate at all levels. It is desirable if you have experience with temperature control shipping with the ability to oversee a number of projects.
WHAT DO WE HAVE TO OFFER?
With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel, and hospitality brands. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.
ABOUT TOMORROW
We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.
CEVA Logistics UK&I is committed to attracting, acquiring and retaining the best possible candidates in an equal and inclusive way that is consistent with employment legislation and best practice. We aim to select the best available person for every vacancy irrespective of age, disability, colour, race, nationality, ethnic or national origin, religion or belief, political beliefs, sex, sexual orientation, gender reassignment and marital or civil partnership status.
Please note that candidates will be subject to the necessary right to work checks for the UK and Ireland.
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Airfreight Customer Service Coordinator employer: CEVA Logistics AG
Contact Detail:
CEVA Logistics AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Airfreight Customer Service Coordinator
✨Tip Number 1
Familiarize yourself with the airfreight industry and CEVA Logistics' specific services. Understanding the nuances of air shipment processes and customer service expectations will help you stand out during interviews.
✨Tip Number 2
Network with professionals in the logistics field, especially those with experience in airfreight. Engaging with industry contacts can provide valuable insights and potentially lead to referrals for the position.
✨Tip Number 3
Demonstrate your problem-solving skills by preparing examples of how you've successfully handled customer issues in the past. This will showcase your ability to maintain high levels of customer satisfaction.
✨Tip Number 4
Research CEVA Logistics' company culture and values. Aligning your personal values with theirs during the interview can show that you're a great fit for their team-oriented environment.
We think you need these skills to ace Airfreight Customer Service Coordinator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Airfreight Customer Service Coordinator position. Make sure you understand the key responsibilities and required skills, such as customer focus, attention to detail, and problem-solving abilities.
Tailor Your CV: Customize your CV to highlight relevant experience in airfreight or multi-modal logistics. Emphasize any previous roles where you demonstrated excellent customer service and attention to detail, as these are crucial for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for logistics and customer service. Mention specific examples of how you've successfully managed customer relationships or resolved issues in past roles, aligning with CEVA's values of innovation and excellence.
Highlight Relevant Skills: In both your CV and cover letter, make sure to highlight skills that are particularly relevant to the role, such as communication skills, ability to work in a team, and experience with temperature control shipping if applicable. This will help you stand out as a candidate who fits the company's needs.
How to prepare for a job interview at CEVA Logistics AG
✨Show Your Customer-Centric Mindset
Emphasize your commitment to customer satisfaction during the interview. Share specific examples of how you've gone above and beyond to meet client needs in previous roles, as this aligns with CEVA's focus on putting customers at the heart of everything.
✨Demonstrate Attention to Detail
Since the role requires accuracy in processing air shipments and documentation, be prepared to discuss how you ensure precision in your work. Mention any tools or methods you use to maintain high standards of detail.
✨Highlight Your Problem-Solving Skills
Prepare to discuss challenges you've faced in logistics or customer service and how you resolved them. CEVA values individuals who can think critically and find solutions, so showcasing your problem-solving abilities will be beneficial.
✨Familiarize Yourself with Multi-Modal Logistics
If you have experience in multi-modal environments, be ready to talk about it. If not, research the basics of airfreight and other transport modes to show your willingness to learn and adapt, which is crucial for this role.
