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- Tasks: Lead a team, provide top-notch customer service, and drive sales in a dynamic store environment.
- Company: Join Big Yellow, where our employees are the heart of our business and customer experience.
- Benefits: Enjoy competitive pay, quarterly bonuses, extra birthday leave, and wellness perks like gym discounts.
- Why this job: Make a real impact, develop your skills, and thrive in a supportive, fun workplace culture.
- Qualifications: Bring a can-do attitude, management experience, and strong people skills to excel in this role.
- Other info: We celebrate diversity and welcome applicants from all backgrounds; adjustments for interviews available.
The predicted salary is between 23500 - 32500 ÂŁ per year.
Role: Assistant Store Manager (12-month Fixed Term Contract) / Location: Twickenham / Salary: ÂŁ29,530 (OTE ÂŁ32,483) per annum plus benefits / Hours of work: 40 hours per week – any 5 out of 7 days, working a mixture of early and late shifts covering the stores opening and closing times.
About the Job
Are you a people person looking to make a real difference? Do you have a “lead by example” management style? Are you driven to exceed targets? At Big Yellow, our employees are the face and heart of our business. When customers visit a store, their experience starts with you. It’s crucial that you’ll have the eagerness to be warm and welcoming, making them feel looked after as soon as they walk in the door.
Using your brilliant people skills, you’ll determine what our customers’ situation is and provide the relevant solutions and support they need. Whether it be putting your cracking sales skills to use by promoting our products or using your initiative to ensure services and standards are well maintained. With full training provided right from the start, once you step through our door you will be fully supported in your career.
What we would like from you
We love a bit of get up and go, so don’t be afraid of getting stuck into your work with passion and enthusiasm. As an Assistant Store Manager, your main role is to support your Store Manager in all aspects of running your store, in order to grow and develop your business.
Below are some of the key areas you will be required to fulfil:
- Provide the highest standards of customer service, in person, via email, or phone.
- Maximise sales at every opportunity through promoting the products and services available.
- Be confident and comfortable negotiating day to day.
- Complete daily health and safety walk-arounds and help maintain the general cleanliness of the site.
- Propose ideas for local marketing and assist with recruitment where necessary.
- Carry out general administration tasks on our database (i.e., set up customer contracts and debt management).
- Take a flexible approach to working as part of a team or individually.
- Take an equal share of responsibility by being a key holder and opening/closing your store.
- Coach and develop your sales advisors.
- Support your store manager in all aspects of running your store.
- Support your store manager to grow and develop your business.
Our ideal Assistant Store Manager will demonstrate:
- A “can do” attitude, not afraid of getting stuck into your work.
- Management experience demonstrating a lead by example attitude.
- Strong listening skills with a genuine desire to help others and learn.
- The ability to problem solve whilst building rapport with customers and colleagues.
- Excellent prioritisation skills and ability to make decisions.
- Enthusiasm and consistency with the ability to work alone or within a team.
- Hunger to improve and learn new skills and a flexible approach to your working hours.
If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply. You may be just the right candidate for this or other roles we may have.
What we give back to you
At Big Yellow, we believe in a good work-life balance, and promoting health and wellbeing is vital to the happiness of our employees. Some of our excellent benefits include:
- Competitive rates of pay reviewed on an annual basis.
- Quarterly bonuses averaging around 10-12% (up to a maximum of 25%).
- Additional day off for your Birthday.
- Holiday entitlement increasing with service.
- Training and support to help you develop a great career with us.
- Great pension and sharesave scheme.
- Social events throughout the year.
- Family friendly policies to include enhanced maternity, paternity, and adoption packages.
- Free on-site parking.
- Cycle to work scheme and gym discounts.
- Vouchers for life events.
- Day off to volunteer for one of our charity partners.
At Big Yellow, we are dedicated to building a diverse, inclusive, and authentic workplace. We welcome applications from people from all walks of life regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical/mental disability, or offending background. If you require us to make any adjustments to our interview process, then please let us know.
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Assistant Store Manager employer: Big Yellow Group plc
Contact Detail:
Big Yellow Group plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager
✨Tip Number 1
Show your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this aligns perfectly with what Big Yellow values.
✨Tip Number 2
Prepare to discuss your management style and how you lead by example. Think of instances where you've successfully coached team members or improved team performance, as this will resonate with their expectations.
✨Tip Number 3
Familiarize yourself with local marketing strategies that could benefit the store. Be ready to propose a few ideas during your interview to demonstrate your proactive approach and understanding of the role.
✨Tip Number 4
Highlight your flexibility and willingness to work varied shifts. Since the role requires working any 5 out of 7 days, showing that you're adaptable will make you a more attractive candidate.
We think you need these skills to ace Assistant Store Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant management experience and customer service skills. Use specific examples that demonstrate your ability to lead by example and exceed targets.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your 'can do' attitude and problem-solving skills align with the job requirements.
Showcase Your People Skills: Emphasize your strong listening skills and genuine desire to help others. Provide examples of how you've built rapport with customers and colleagues in previous roles.
Highlight Flexibility and Teamwork: Discuss your ability to work both independently and as part of a team. Mention any experiences where you took on responsibilities like opening/closing a store or coaching team members.
How to prepare for a job interview at Big Yellow Group plc
✨Show Your People Skills
As an Assistant Store Manager, your ability to connect with customers is crucial. Be prepared to share examples of how you've provided excellent customer service in the past and how you can make customers feel welcomed and valued.
✨Demonstrate Leadership Qualities
Highlight your management experience and your 'lead by example' approach. Discuss specific instances where you've coached or developed team members, showcasing your ability to inspire and motivate others.
✨Be Ready to Discuss Sales Strategies
Since maximizing sales is a key part of the role, come equipped with ideas on how to promote products and services effectively. Share any successful sales techniques you've used in previous roles.
✨Emphasize Flexibility and Teamwork
The job requires a flexible approach to working hours and being part of a team. Be ready to discuss how you've adapted to changing situations in the past and how you contribute to a positive team environment.
