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For Companies At a Glance
- Tasks: Deliver exceptional customer experiences while meeting sales targets and nurturing client relationships.
- Company: Join Selfridges, a renowned luxury department store known for its unique shopping experience.
- Benefits: Enjoy flexible working hours, exclusive discounts, and opportunities for professional growth.
- Why this job: Be part of a vibrant team, engage with high-profile clients, and showcase your style expertise.
- Qualifications: Must have an established client book and a passion for luxury retail.
- Other info: This role requires a collaborative spirit and attention to detail in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
Personal Shopping Consultant (Client book required to apply)
Job Introduction
Job Description
As a Personal Shopping Consultant, you will deliver an extraordinary customer experience while meeting sales and profit targets. Developing a client engagement strategy whilst working cross-functionally to execute this to the highest standard.
In this role you will:
- Nurture and develop relationships to generate new business with a focus on international, high potential and high net worth clients.
- Recognise potential events either in store or offsite to further our client base and pro-actively approach individuals and corporations.
- Generate ideas and implement plans to develop business opportunities and drive productivity, sales, and profit across own bought and concession businesses.
- Demonstrate a commercial mindset and outlook to stay responsive to customer needs, sharing inspiration, and developing a commercial mindset in the immediate & wider team.
- Monitor customer service satisfaction and spend, suggesting improvements where necessary and keeping us ahead of our competitors.
- Partner with key stakeholders at store events and through other commercial opportunities (CNY, Eid, Christmas, Football pop-ups).
- Act as an ambassador for Selfridges Personal Shopping both internally and externally by representing our brand in public/store events to promote our products and services.
- Follow health and safety and security procedures.
- Positively interact with potential and existing clients, answering queries and providing guidance on our services, enabling customers to choose the most suitable option for them, whether that\’s Personal Shopping, Elfridges, or a Stylist appointment.
- Continue to deliver our unique service by maintaining customer care, responding to client enquiries, booking, and following up on deliveries and client alterations to name a few.
- Responsible for prepping the client rooms, you will maintain housekeeping standards, from returning stock from previous consultations to laying out product options for the next client and having refreshments ready for their arrival.
- Work confidently and collaboratively with various departments, from the wider personal shopping team to Fashion Workroom, striving to deliver exceptional service and standards.
- Stay ahead of the latest trends by taking every opportunity to expand your product knowledge and being aware of competitor activity.
A bit about you
- A reputable personal shopper with an established client base.
- Collaborative. Supporting the wider Personal Shopping team, you will help to deliver exceptional service to our customers seeking a unique experience.
- A proud shopkeeper. You understand there are various elements of your role, from maintaining a clean and tidy environment to helping with cashing up and supporting the wider team when needed; you will be flexible in your role.
- Detail-oriented. You notice even the smallest details to ensure an excellent experience and luxury environment for our customers.
- Well informed. You are aware of store events and services that may appeal to the Personal Shopping clients.
- A great communicator. You will adapt your style and service to suit customer needs and preferences, genuinely connecting with your customers while guiding them on the services and support that best suit their needs.
- Known to be a sales and service expert.
- Commercially astute. You are responsive to customer needs as well as market and competitor trends, taking opportunities to improve performance by creating and owning a clear plan to deliver results.
- An example of our values, a trusted and respected colleague.
Selfridges
Apply
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Contact Detail:
Selfridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Personal Shopping Consultant (Client Book Required to Apply)
✨Tip Number 1
Leverage your existing client book to showcase your ability to build and maintain relationships. Highlight specific examples of how you've nurtured these connections in the past, as this will demonstrate your value to potential employers.
✨Tip Number 2
Stay updated on the latest trends in fashion and luxury retail. Being knowledgeable about current styles and market movements will not only impress during interviews but also show that you can provide valuable insights to clients.
✨Tip Number 3
Network with other professionals in the industry, especially those who work in personal shopping or luxury retail. Attend events or join online forums to connect with others, as referrals can significantly boost your chances of landing the job.
✨Tip Number 4
Prepare to discuss your approach to client engagement strategies. Think about how you would tailor your services to meet the needs of high net worth clients, as this will demonstrate your understanding of the role's requirements.
We think you need these skills to ace Personal Shopping Consultant (Client Book Required to Apply)
Some tips for your application 🫡
Highlight Your Client Book: Since a client book is required for this position, make sure to prominently feature your existing client relationships in your CV and cover letter. Detail how you have nurtured these relationships and the impact they have had on your previous roles.
Showcase Your Sales Achievements: In your application, include specific examples of how you have met or exceeded sales targets in the past. Use quantifiable metrics to demonstrate your success, such as percentage increases in sales or number of new clients acquired.
Demonstrate Your Customer Service Skills: Emphasise your ability to provide exceptional customer service. Share anecdotes that illustrate your attention to detail and how you have gone above and beyond to ensure a luxury experience for clients.
Research Selfridges and Its Values: Familiarise yourself with Selfridges' brand values and recent events. Tailor your application to reflect how your personal shopping philosophy aligns with their commitment to delivering extraordinary customer experiences.
How to prepare for a job interview at Selfridges
✨Showcase Your Client Book
Since a client book is required for this role, be prepared to discuss your existing relationships and how you've nurtured them. Highlight specific examples of how these connections have led to successful sales or unique experiences for your clients.
✨Demonstrate Your Commercial Mindset
Be ready to talk about how you stay responsive to customer needs and market trends. Share examples of how you've identified business opportunities in the past and implemented strategies that drove sales and productivity.
✨Emphasise Your Collaborative Spirit
This role requires working cross-functionally, so illustrate your ability to collaborate with various departments. Discuss any past experiences where teamwork led to exceptional service or successful events, showcasing your adaptability and support for your colleagues.
✨Stay Informed About Trends and Events
Research current fashion trends and upcoming store events relevant to the Personal Shopping Consultant role. Being knowledgeable will not only impress your interviewers but also demonstrate your commitment to providing an extraordinary customer experience.
