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For Companies At a Glance
- Tasks: Engage customers with luxury products and provide exceptional service in our Wimbledon store.
- Company: Join Molton Brown, a part of Kao, dedicated to quality and sustainability since 1887.
- Benefits: Enjoy £13.85/hour, 50% staff discount, 22 days holiday, and a birthday day off!
- Why this job: Be the face of luxury, enhance your skills, and work in a purpose-driven environment.
- Qualifications: Excellent communication skills and a passion for luxury are essential; team players welcome!
- Other info: Diversity is celebrated here; we want your unique voice to shine!
Overview
Born on South Molton Street, London in 1971, Molton Brown is an icon of uniquely British style. Today, Molton Brown is one of the leading global brands in Kao’s global cosmetics portfolio. Growing from small-scale artisans into the international fragrance brand it is today, its pioneering presence is felt in our stores and websites, travel retail, luxury department stores and the most esteemed hotels around the world. Expertly blended in London, Molton Brown’s signature fragrances, bath and shower gels, home and hand care luxuries have claimed iconic status. Kao and Molton Brown have a passion for integrity, for craftsmanship, for artistry and for giving our consumers the ultimate, quality experience.
The Opportunity
We are looking for a dedicated individual, with a passion for luxury to join us as Sales Consultant at Heathrow Airport. This is a full time opportunity, working 37.5 per week.
Responsibilities
As the face of our brand, you will provide excellent customer service and detailed product knowledge to our customers. Using a personalized selling approach, you will see the customer journey from start to finish, including providing sensorial customer experiences through our signature services such as fragrance consultations or hand and arm massages. Alongside this, you will assist the team with general store related tasks, including stock management, cleaning and replenishment.
What We Are Looking For
We are looking for people with excellent communication skills, who can demonstrate confidence and the ability to approach any task with a positive, can-do attitude. With a high level of personal grooming standards, you will have a passion for luxury and champion our brand values. You must be able to work well in a team, having the drive and motivation to achieve both store and personal KPI’s and have flexibility in your working arrangements to be able to suit business requirements.
What We Can Offer You
A salary of £27,690
A 50% staff discount to use on all of your favourite Molton Brown products
22 days holiday +
Sales Consultant employer: MOLTON BROWN
Contact Detail:
MOLTON BROWN Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Consultant
✨Tip Number 1
Familiarise yourself with Molton Brown's product range and brand values. Understanding the luxury market and being able to discuss specific products will show your passion and knowledge during the interview.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in role-play scenarios. This will help you demonstrate your ability to provide a personalised selling approach and create memorable customer experiences.
✨Tip Number 3
Showcase your teamwork abilities by discussing past experiences where you've successfully collaborated with others. Highlighting your positive attitude and flexibility will resonate well with the hiring team.
✨Tip Number 4
Prepare thoughtful questions about the company culture and development opportunities at Molton Brown. This shows your genuine interest in the role and aligns with their commitment to employee growth.
We think you need these skills to ace Sales Consultant
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Molton Brown's values and product offerings. This will help you convey your passion for luxury and align your application with their brand ethos.
Tailor Your CV: Highlight relevant experience in customer service and sales, particularly in luxury retail. Emphasise your communication skills and any previous roles that demonstrate a positive, can-do attitude.
Craft a Compelling Cover Letter: Use your cover letter to showcase your enthusiasm for the role and the brand. Mention specific experiences that relate to providing excellent customer service and your ability to work well in a team.
Prepare for the Interview: Anticipate questions about your approach to customer service and how you would create a sensorial experience for customers. Be ready to discuss your flexibility and motivation to meet store KPIs.
How to prepare for a job interview at MOLTON BROWN
✨Show Your Passion for Luxury
Make sure to express your enthusiasm for luxury products during the interview. Share any personal experiences or knowledge you have about high-end brands, as this will demonstrate your genuine interest in the role and the company.
✨Demonstrate Excellent Communication Skills
Since the role requires strong communication abilities, practice articulating your thoughts clearly and confidently. Be prepared to discuss how you've successfully interacted with customers in the past, showcasing your ability to provide excellent service.
✨Prepare for Personalised Selling Scenarios
Think of examples where you've used a personalised approach to sales or customer service. Be ready to role-play scenarios, such as conducting a fragrance consultation or providing a hand and arm massage, to illustrate your skills in creating memorable customer experiences.
✨Emphasise Teamwork and Flexibility
Highlight your ability to work well within a team and your willingness to adapt to changing business needs. Share examples of how you've collaborated with colleagues to achieve goals, as this aligns with the company's values and expectations.
