UX Researcher - Payouts

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one.

We’re looking for a Snr UX Researcher to join our ever-evolving Payouts UX team to help us unleash the potential of every business.

Are you ready to make your mark? Then you sound like a Worldpayer.

About the team

Positioned within the centralized UX Team, you’ll join the Payouts UX Team, reporting to our Payouts UX Manager, working alongside 2 UX/UI Designers. We are focused on envisioning and creating best-in-class experiences for our customers, partners and developers around the world. We value great attitudes, creative thinking and a user-centric approach to problem solving.

What you’ll own

1. Partner with UX, Product, and Technology to design research approaches for the Payouts customer ecosystem to uncover user needs and evaluate in-flight ideas and prototypes.
2. Synthesize your research findings into actionable insights and specific product recommendations that your Design, Product, and Technology partners can put into action.
3. Use your research insights to become expert on customer needs in the payouts domain.
4. Create compelling research readouts and presentations that influence product design vision, roadmaps, content, and feature-level interactions.
5. Liaise with the centralized UXR team to align on strategies and best practices.
6. Mentor and educate Product Designers, Product Managers, and other stakeholders on research approaches and methods.
7. Partner with and seek out team members who can help you triangulate your qualitative findings with product usage data, user data, or any other relevant analytics to help paint complete picture of how the products are working for our end-users and clients.
8. Help establish and maintain a panel of user research participants to streamline user recruiting efforts.

Where you’ll own it

You’ll own it in our thriving London Walbrook hub. Our sites are hubs of activity, conversation, and openness. With inspiring, stylish workspaces we want people to feel excited to come and do their best work.

What you bring

1. 5-7 years working experience with a position on a UX Team with the title of User Researcher or UX/Product Designer running research studies and uncovering insights that directly influenced features within software/web-based applications. Examples of research readouts/reports are required for consideration for this position.
2. Demonstrated experience selecting the right research approach for a given context within the wide spectrum of research methods from generative to evaluative.
3. Experience helping teams establish and articulate the right research objectives to focus on before jumping into research activities.
4. Strong analytical and synthesis skills with examples of research results that have turned into product insights, feature enhancements, and/or new product/feature opportunities.
5. A pragmatic approach to doing just enough research to get the job done and make a positive impact on the work, even if sometimes that means recommending no research until later in the product lifecycle in the interest of time.
6. Experience with remote testing tools and conducting in-person studies.
7. Ability to get very close to the work to understand the products and the target audiences’ workflows – we are looking for more than high-level or thematic results.
8. Working knowledge in usability and interface principles – understands user-centered design process.
9. Excellent verbal and written communication skills – this position requires the ability to present research readouts to internal audiences, ask the right questions, and clearly communicate next steps so that everyone has a shared understanding.

Worldpay perks – what we’ll bring for you

We know it’s bigger than just your career. It’s your life, and your world. That’s why we offer global benefits and programs to support you at every stage. Here’s a taste of what you can expect:

1. A competitive salary and benefits.
2. Time to support charities and give back to your community.
3. Parental leave policy.
4. Global recognition platform.
5. Virgin Pulse access.
6. Global employee assistance program.

What makes a Worldpayer

At Worldpay, we take our Values seriously, and we live them every day. Think like a customer, Act like an owner, and Win as a team.

Curious. Humble. Creative. We ask the right questions, listening and learning to get better every day. We simplify the complex and we’re always looking to create a bigger impact for our colleagues and customers.

Empowered. Accountable. Dynamic. We stay agile, using our initiative, taking calculated risks to progress. Never standing still, never settling, we work at pace to achieve our goals. We champion our ideas and stay flexible to make them happen. We know that every action adds up.

Determined. Inclusive. Open. Unlocking potential means working as one global community. Our work spans borders, and we stay united by our purpose. We collaborate, always encouraging others to perform at their best, welcoming new perspectives.

Does this sound like you? Then you sound like a Worldpayer.

Apply now to write the next chapter in your career. We can’t wait to hear from you.

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