Solutions Architect

Position Overview:
The Solution Architect identifies, shapes, and builds new business opportunities by leveraging competitive intelligence, business requirements, cost estimates, and solution options across business and technology services and industries. They decide which technologies and capabilities are best suited to a client’s needs, based on deep conversation and the offerings WWT brings to bear. The Solution Architect is responsible for building a collaborative approach across sales and delivery teams. They drive alignment to structure deals and drive the best outcome for the customer, WWT, and our partners. By leveraging their expertise, Solution Architects mitigate engagement risks, articulate the inherent value of WWT services, and fortify client relationships. They work closely with clients, project managers, and delivery teams to ensure the successful delivery of projects. Work is accomplished with moderate supervision. Follows established and detailed directions. Work is reviewed for accuracy and overall adequacy. Up to 25% travel.

Key Responsibilities:

• Serve as a trusted advisor to clients, adeptly understanding their unique needs and crafting tailored recommendations that drive value and positive customer outcomes.
• Champion the integration of WWT’s diverse portfolio of offerings, introducing and promoting cross-business services to enrich client engagements and expand WWT’s market presence.
• Collaborate closely with WWT account teams to align sales and delivery efforts, driving cohesive and effective engagement strategies.
• Build productive solution development teams, leveraging junior team members to support their growth and development.
• Support the evaluation and establishment of project scope, value assessments, and build plans for execution.
• Identify, assess, and support solution design for defined client business problems for area of responsibility to include infrastructure deployment services, multi-site or branch service deployments, and managed service offerings.
• Conduct technology assessments and technology strategy to support future business needs.
• Support project planning and execution including resource management on projects.
• Help define and quantify the value of a transformation, and how to measure and track success, including defining business case and strategy/approach.
• Support thought leadership in a Solution Services capability.
• Successfully present proposed solutions both internally and customer facing.
• Work closely with our OEM’s and partner community in developing end-to-end solutions.
• Work with WWT legal and compliance teams to ensure positive outcomes for both WWT and its clients.

Qualifications:

• Bachelor’s degree in system architecture, computer science, information systems, engineering, or related field; Master’s degree preferred.
• 5 – 7 years of experience in a professional service environment focused on customer engagement, solution design, or technology delivery; leadership experience preferred.
• 3 years minimum in the telecommunications / IT industry with experience creating, defining, selling, or delivering large scale technology services engagements for or with telecommunication carriers and service providers.
• A successful candidate will also be versed in network carrier contracts and pricing constructs with respect to such Network/IT services.
• Track record in creating and closing opportunities in various infrastructure solution areas (Data Center, Digital Workspace, Networking, and Mobility) such as Multi-Site/Branch office deployments, Managed Service offerings, Data Center Transformation, Network Lifecycle Modernization, Digital Workspace Transformation, and/or Wi-Fi Modernization.
• A background focused on Network technology is desired.
• Expert proficiency in financial modeling, including CAPEX/OPEX calculations specific to infrastructure solution proposals.
• Ability to ask the right questions to understand the business problem and identify the measurement or business object.
• Excellent communication and engagement skills; ability to communicate with all levels of management.
• Skilled at multitasking requirements including gathering, testing, troubleshooting, and supporting tasks across multiple user groups in a fast-paced and deadline-driven environment.
• Ability to generate creative solutions to difficult or ambiguous problems in a group setting.
• Proficiency with Microsoft PowerPoint, Excel, and business visualization skills.

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Engineering and Information Technology

Industries

IT Services and IT Consulting

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