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For Companies At a Glance
- Tasks: Lead visitor services at a historic site, ensuring top-notch customer experiences and smooth operations.
- Company: Join the London Borough of Harrow, dedicated to preserving heritage and enhancing community engagement.
- Benefits: Enjoy a dynamic work environment with opportunities for personal growth and community impact.
- Why this job: Perfect for those passionate about history and customer service, making a real difference in visitor experiences.
- Qualifications: Experience in facilities management, strong communication skills, and a love for heritage are essential.
- Other info: Ideal for self-motivated individuals who thrive in team settings and enjoy working with diverse communities.
The predicted salary is between 36000 - 60000 £ per year.
Overview
The London Borough of Harrow is seeking a dedicated Visitor Services Manager to join the team at Headstone Manor & Museum. Reporting to the Deputy Operations Manager, the successful candidate will fulfil an important role maximising visitor enjoyment by maintaining excellent customer service levels and ensuring the smooth and safe operation of the site on a day to day basis, with a particular focus on the maintenance of four historic listed buildings, front of house delivery and income generation.
We are looking for a person who is self-motivated and organised, with excellent communication skills and a love of working with people. It is also important that the appointed candidate has a keen interest and background knowledge of working within the heritage sector.
About You
The successful candidate will have:
- Experience of facilities management within the arts/heritage/hospitality industry along with skills to carry out basic repairs and maintenance.
- High level of written and verbal communication skills for working with diverse communities.
- Knowledge and experience of working in compliance to licensing and health and safety procedures and legislation including food hygiene and accessibility.
- Experience of managing a small team of people including the ability to organise rotas and shift systems.
- Experience of managing front of house operations including café and retail offers.
- Demonstrate an awareness of the importance of customer care, being responsive and considerate of customer needs and dealing effectively with a wide range of clients, partners and other stakeholders.
- An interest in the heritage sector and knowledge of running historic buildings.
- Meeting tight deadlines and prioritising workloads along with demonstrable skills in successful project planning.
- Intermediate/advanced level experience of word processing, spreadsheets and database systems alongside software packages for room/resource hire and point of sales or equivalent.
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Visitor Services Manager employer: Harrow Council
Contact Detail:
Harrow Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Services Manager
✨Tip Number 1
Familiarize yourself with the specific heritage sites and their unique features in Harrow. This knowledge will not only help you stand out during interviews but also demonstrate your genuine interest in the role and the local community.
✨Tip Number 2
Network with professionals in the heritage and visitor services sectors. Attend local events or join online forums to connect with others who can provide insights or even referrals for the position.
✨Tip Number 3
Showcase your customer service skills by sharing specific examples of how you've successfully managed visitor experiences in previous roles. Highlight any initiatives you've implemented that improved customer satisfaction.
✨Tip Number 4
Prepare to discuss your experience with compliance and health and safety regulations. Be ready to explain how you've ensured safety standards in past positions, as this is crucial for managing a public-facing site.
We think you need these skills to ace Visitor Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in facilities management, particularly within the arts, heritage, or hospitality sectors. Emphasize any relevant skills related to customer service and team management.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the heritage sector and detail your understanding of the importance of customer care. Mention specific experiences that demonstrate your ability to manage front of house operations and maintain high service levels.
Showcase Communication Skills: Since excellent communication is key for this role, ensure your application reflects your written and verbal communication abilities. Use clear and concise language, and consider including examples of how you've effectively engaged with diverse communities.
Highlight Relevant Experience: Be sure to include any experience you have with compliance to health and safety procedures, as well as your ability to manage a small team. Mention any specific projects where you successfully planned and executed tasks under tight deadlines.
How to prepare for a job interview at Harrow Council
✨Show Your Passion for Heritage
Make sure to express your genuine interest in the heritage sector during the interview. Share any relevant experiences or projects that highlight your passion for historic buildings and how you can contribute to enhancing visitor experiences.
✨Demonstrate Customer Service Skills
Prepare examples of how you've successfully managed customer interactions in previous roles. Highlight your ability to respond to diverse community needs and how you ensure high levels of customer satisfaction.
✨Discuss Team Management Experience
Be ready to talk about your experience managing a small team. Discuss how you organize rotas, handle shift systems, and motivate your team to deliver excellent front-of-house operations.
✨Highlight Compliance Knowledge
Familiarize yourself with licensing, health and safety procedures, and food hygiene regulations. Be prepared to discuss how you have ensured compliance in past roles and how you would apply this knowledge at Headstone Manor & Museum.
