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- Tasks: Lead engaging supporter experiences for our Child Sponsorship product and manage donor relationships.
- Company: Join World Vision, a global charity transforming the lives of vulnerable children for over 70 years.
- Benefits: Enjoy a competitive salary, hybrid working, and a supportive work culture focused on making a difference.
- Why this job: Make a lasting impact while integrating your Christian faith in a diverse and inclusive environment.
- Qualifications: Experience in direct marketing, strong project management skills, and a passion for fundraising are essential.
- Other info: Flexible working policies and commitment to diversity make this an exciting opportunity for all applicants.
The predicted salary is between 42750 - 60000 £ per year.
With over 70 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.
Come join our 34,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!
Key Responsibilities:
PRODUCT EXPERIENCE MANAGER
Salary: £42,750 per annum, depending on experience + good range of benefits
Contract: Permanent – 36.5 hours per week
Based: Milton Keynes with hybrid working
World Vision is an international children’s charity working with children, their communities, and with supporters and partners, in almost 100 countries.
Through long-term development projects, emergency responses and advocacy we’ve helped bring lasting change to millions of children, over more than 60 years. And as a Christian organisation, everything we do is motivated by our faith as we strive to reflect God’s unconditional love.
Work for World Vision UK and you will be part of a truly global Partnership, building brighter futures for vulnerable children.
Job Purpose
Are you an experienced Individual Giving Manager, who has delivered an engaging supporter experience and is passionate about fundraising? Do you want to make a lasting impact for the world’s most vulnerable children? If so, this role is perfect for you!
As the Individual Giving Manager – Product Experience, you’ll be responsible for managing a rich and engaging supporter experience for all our regular giving products – with a key focus on our sector-leading flagship Child Sponsorship product. You’ll lead the development and delivery of inspirational experiences to drive loyalty and satisfaction by bringing to life the impact of our supporters’ generosity.
It’s essential that you have previous experience of working in a fast-paced direct marketing team. You’ll have strong project management skills and a track record of delivering end-to-end donor experiences. You’ll be a self-starter who motivates and inspires those around them. You’ll have exceptional relationship-building skills and experience of managing people and teams. You’ll also be a strategic thinker, with an ability to seize opportunities and shape solutions.
With a number of significant strategic projects underway, this is an exciting time to join the team. You’ll play a crucial role in growing one of our lead products, Child Sponsorship, by increasing retention and loyalty as well as looking for opportunities to promote additional giving. You’ll also play a leading role in the implementation of our new CRM system, Dynamics 365, ensuring the marketing function best supports our fundraising objectives and helping to lead the business transformation that is required for the organisation to adopt new ways of working.
As an active Christian, this role offers you the opportunity to integrate your Christian faith and be sensitive to its various expressions across cultures and denominations.
Please upload your CV of full employment history explaining any gaps of employment and reasons for leaving your previous employer. This must be accompanied with a covering letter stating how you meet the essential criteria given this advert.
**Please note that you MUST have the Right to work in the UK documentation as unfortunately this role is not sponsored and your application cannot be considered any further without it**
Closing Date for applications: 24 March 2025
Interview Dates: TBC
Universal acceptance for everyone, everywhere is at the heart of our Christian organisation. We promote diversity of thought, culture and background, which connects the entire World Vision family. As such, World Vision is proud to be an Equal Opportunity Employer. We value diversity and aspire to reflect this in our workforce. We particularly welcome applications from under-represented sections of the community. World Vision UK also operates flexible working policies and practices.
As a child-focused organisation, World Vision UK is committed to the safeguarding of children, therefore any offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check.
World Vision UK is a registered organisation operating the Misconduct Disclosure Scheme (MDS) and we shall check with your previous employers about your behaviour and conduct. We will be requesting they complete a form known as a Statement of Conduct.
As a Disability committed employer we encourage qualified individuals with a disability to apply and request a reasonable adjustment if you are unable or limited in your ability to use or access as a result of your disability.
By submitting your application, you understand and accept that World Vision UK will process the data you provide for the purposes of your application and in accordance with the World Vision UK – Job Applicant Privacy Notice.
No agencies please.
Applicant Types Accepted: Local Applicants Only
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Product Experience Manager employer: World Vision
Contact Detail:
World Vision Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Experience Manager
✨Tip Number 1
Familiarize yourself with World Vision's mission and values, especially their focus on Christian faith and community support. This will help you align your passion for fundraising with their goals during the interview.
✨Tip Number 2
Highlight your experience in managing donor relationships and creating engaging supporter experiences. Be ready to share specific examples of how you've driven loyalty and satisfaction in previous roles.
✨Tip Number 3
Prepare to discuss your project management skills and any experience you have with CRM systems, particularly Dynamics 365. This will demonstrate your readiness to lead the implementation of new systems at World Vision.
✨Tip Number 4
Showcase your ability to work in a fast-paced environment and your strategic thinking skills. Be prepared to discuss how you've seized opportunities in past roles to enhance fundraising efforts.
We think you need these skills to ace Product Experience Manager
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Product Experience Manager position. Make sure you understand the key responsibilities and how your experience aligns with them.
Craft a Tailored Cover Letter: Write a compelling cover letter that specifically addresses how you meet the essential criteria outlined in the job advert. Highlight your relevant experience in individual giving and project management.
Detail Your CV: Ensure your CV includes a full employment history, clearly explaining any gaps and reasons for leaving previous employers. Focus on your achievements in fundraising and supporter engagement.
Highlight Your Christian Values: Since World Vision is a Christian organization, reflect on how your faith influences your work and how you can contribute to their mission of helping vulnerable children. This can be a unique aspect of your application.
How to prepare for a job interview at World Vision
✨Show Your Passion for Fundraising
Make sure to express your enthusiasm for fundraising and how it can transform the lives of vulnerable children. Share specific examples from your past experiences that highlight your commitment to making a difference.
✨Demonstrate Project Management Skills
Prepare to discuss your project management experience in detail. Highlight any successful campaigns you've led, focusing on how you managed timelines, resources, and team dynamics to achieve your goals.
✨Highlight Relationship-Building Abilities
Since this role requires exceptional relationship-building skills, be ready to provide examples of how you've successfully built and maintained relationships with donors, supporters, or team members in previous roles.
✨Align with the Organization's Values
As World Vision is a Christian organization, it's important to convey how your personal values align with their mission. Be prepared to discuss how your faith influences your work and how you can contribute to their vision of helping vulnerable children.
