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- Tasks: Lead a dynamic team of 150+ in delivering top-notch business support services.
- Company: Join Plymouth City Council, a diverse and inclusive employer committed to equality.
- Benefits: Enjoy a permanent full-time role with a competitive budget management responsibility.
- Why this job: Make a real impact by driving change and enhancing service delivery in a fast-paced environment.
- Qualifications: Proven experience in managing large teams and complex budgets is essential.
- Other info: This role requires on-site presence across various locations in Plymouth.
The predicted salary is between 43200 - 72000 £ per year.
- Sector: Administration, Executive Positions
- Job Type: Full Time
- Duration: Permanent
Job Description
We are looking for a Head of Business Support ready to lead impactful change, drive service excellence, and thrive in a fast-paced, dynamic environment. This is a hands-on role where you will be responsible for guiding the strategic and operational direction of our Business Support Service, overseeing a team of over 150 staff and managing a budget of £4.5 million. You will be at the heart of everything, constantly on the move—working directly with people, navigating conflicting demands, and ensuring that service delivery is seamless.
Your expertise in digital transformation, particularly with AI, automation, and digital platforms, will be key in streamlining processes, enhancing efficiency, and ensuring customer satisfaction. As a natural leader, you’ll motivate and energise your teams, foster a culture of continuous improvement, and drive performance through engaging workshops and collaborative efforts. You will not only manage service delivery within budget but will also be the driving force behind improvements, constantly pushing for better results across all areas of the service.
We’re looking for someone with a proven track record in managing large teams and complex budgets, and who thrives in managing change. Your ability to inspire others, lead by example, and make data-driven decisions will be essential in achieving the service’s goals and maintaining high performance in a busy and ever-evolving environment. If you have the energy, passion, and drive to lead a thriving team, we want to hear from you.
This role will work from various sites across the City to include Ballard House, Council House, and Crownhill Court in Plymouth to support staff and the Leadership Team.
Please note, this position is not suitable for flexible working due to the needs of the service.
Plymouth City Council is an equal opportunities employer. We welcome applicants from all backgrounds and will consider all candidates fairly, regardless of age, disability, gender reassignment, marriage/civil partnership, pregnancy/maternity, race, religion/belief, sex, or sexual orientation.
As part of our commitment to promoting equality, we offer guaranteed interviews to applicants who meet the essential criteria and are disabled, have been in care with Plymouth City Council, or are Armed Forces Service Leavers within the last two years.
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Head of Business Support employer: PLYMOUTH CITY COUNCIL
Contact Detail:
PLYMOUTH CITY COUNCIL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Business Support
✨Tip Number 1
Familiarize yourself with the latest trends in digital transformation, especially in AI and automation. This knowledge will not only help you understand the role better but also allow you to speak confidently about how you can implement these technologies to enhance service delivery.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed large teams and complex budgets in the past. Be ready to discuss specific challenges you faced and how you overcame them to drive performance and improve service quality.
✨Tip Number 3
Network with professionals in similar roles or industries. Engaging with others who have experience in business support services can provide valuable insights and may even lead to referrals or recommendations for the position.
✨Tip Number 4
Prepare to discuss your approach to fostering a culture of continuous improvement within a team. Think about specific strategies you would implement to motivate and energize your staff while ensuring high performance in a dynamic environment.
We think you need these skills to ace Head of Business Support
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Head of Business Support position. Understand the key responsibilities, required skills, and the impact this role has on the organization.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in managing large teams and complex budgets. Provide specific examples of how you've led change and driven service excellence in previous roles.
Showcase Leadership Skills: Demonstrate your leadership abilities by sharing instances where you motivated teams, fostered a culture of continuous improvement, or implemented successful workshops. Use metrics to illustrate your impact.
Tailor Your Application: Customize your application materials to reflect the values and goals of Plymouth City Council. Mention your commitment to equality and diversity, aligning with their mission as an equal opportunities employer.
How to prepare for a job interview at PLYMOUTH CITY COUNCIL
✨Showcase Your Leadership Skills
As a Head of Business Support, your ability to lead and inspire a large team is crucial. Prepare examples of how you've successfully managed teams in the past, highlighting your approach to motivating staff and fostering a culture of continuous improvement.
✨Demonstrate Your Expertise in Digital Transformation
Given the emphasis on digital transformation in the job description, be ready to discuss your experience with AI, automation, and digital platforms. Share specific instances where you've implemented these technologies to enhance efficiency and service delivery.
✨Prepare for Budget Management Questions
With a budget of £4.5 million at stake, it's important to show your financial acumen. Be prepared to discuss your experience managing complex budgets, including how you've made data-driven decisions to optimize resources and improve service outcomes.
✨Emphasize Your Change Management Experience
This role requires someone who thrives in managing change. Prepare to share examples of how you've successfully navigated conflicting demands and led teams through transitions, ensuring seamless service delivery while pushing for better results.
