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- Tasks: Lead a team to engage customers and drive sales in a vibrant retail environment.
- Company: Join a growing mid-sized furniture retailer in Central London with a focus on customer relationships.
- Benefits: Enjoy a full-time role with opportunities for personal growth and team leadership.
- Why this job: Be part of a dynamic team that values personality and customer connection in retail.
- Qualifications: Retail experience at Assistant Manager or Manager level is essential, along with strong sales skills.
- Other info: Must have the right to live and work in the UK.
The predicted salary is between 36000 - 60000 £ per year.
Our client are a mid sized furniture retailer with a handful of stores in Central London. They are growing their portfolio in a considered manner.
The now look to secure a Store Manager for one of their Central London stores.
We are looking for an individual who LOVES operating the fundamental techniques that sales people have used for decades to engage customers, build relationships and close sales.
We look for an individual who has led small teams, from the front and intensively trained in the various stages of selling.
You will have retail experience, at Assistant Manager or Manager level and have operated in environments that require extensive product knowledge and sales skills. These product areas may be furniture, bedding, electrical equipment, luggage, home goods, cars or jewellery.
This is a role, that will not appeal to everybody in retail. We value personality.
You must be obsessive about:
1.Personalised Customer Service
- Greeting customers warmly as they enter YOUR store. We expect you to treat is as your space!
- Remembering repeat customers and their preferences.
- Engaging in friendly small talk to build rapport.
2.The Art of Suggestive Selling (Upselling & Cross-Selling)
- Recommending complementary products
3. Reading Customer Body Language
- Identifying signs of interest or hesitation.
- Adjusting the sales approach based on non-verbal cues.
4. Storytelling & Product Knowledge
- Sharing interesting facts about the brand or product to make it more desirable.
- Demonstrating how a product solves a problem or enhances the customer’s life.
5. Creating a Sense of Urgency
- Highlighting limited stock or exclusive deals.
6. Handling Objections Gracefully
- Addressing concerns with confidence and product knowledge.
- Offering solutions instead of just accepting a “no.”
7. Closing the Sale with Confidence
8. Providing After-Sales Service
- Following up with customers to thank them for their custom.
Above all, you will be passionate about installing the above principles in your team!
You must have the rights to live and work in the UK.
Store Manager employer: HGA Group
Contact Detail:
HGA Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager
✨Tip Number 1
Familiarize yourself with the specific furniture and home goods products that the retailer offers. Understanding the unique selling points of these items will help you engage customers effectively and demonstrate your expertise during the interview.
✨Tip Number 2
Prepare to discuss your previous experiences in leading teams and how you've successfully trained them in sales techniques. Be ready to share specific examples of how you’ve implemented upselling and cross-selling strategies in past roles.
✨Tip Number 3
Practice your storytelling skills! Think of engaging ways to present product benefits and how they can enhance a customer's life. This will not only showcase your product knowledge but also your ability to connect with customers on a personal level.
✨Tip Number 4
Demonstrate your passion for customer service by preparing to discuss how you create a welcoming atmosphere in a retail environment. Share examples of how you’ve built rapport with customers and handled objections gracefully in the past.
We think you need these skills to ace Store Manager
Some tips for your application 🫡
Show Your Passion for Sales: In your application, emphasize your love for engaging customers and building relationships. Share specific examples of how you've successfully used sales techniques in previous roles.
Highlight Relevant Experience: Make sure to detail your retail experience, especially in leadership roles. Mention any specific product knowledge you have that aligns with the furniture or home goods industry.
Demonstrate Team Leadership Skills: Discuss your experience in leading and training teams. Provide examples of how you've instilled sales principles in your team members and improved their performance.
Personalize Your Application: Since personality is valued, let your unique voice shine through. Use a friendly tone and include anecdotes that reflect your approach to customer service and sales.
How to prepare for a job interview at HGA Group
✨Show Your Passion for Customer Engagement
Make sure to express your enthusiasm for greeting customers and building relationships. Share specific examples of how you've created a welcoming atmosphere in previous roles.
✨Demonstrate Your Sales Techniques
Be prepared to discuss the fundamental sales techniques you’ve used, such as upselling and cross-selling. Highlight any successful strategies you've implemented to enhance customer experience and increase sales.
✨Exhibit Your Product Knowledge
Research the company’s product range and be ready to discuss how you would use storytelling to make products more appealing. Show that you understand how to connect products to customer needs.
✨Prepare for Scenario Questions
Anticipate questions about handling objections and closing sales. Think of examples where you successfully addressed customer concerns and turned them into sales opportunities.
