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- Tasks: Support Council Tax and NNDR recovery, represent in court, and manage debt referrals.
- Company: Join a dedicated council team focused on efficient revenue recovery and community support.
- Benefits: Enjoy mainly remote work, flexible hours, and competitive pay at £28.30 per hour.
- Why this job: Make a real impact in your community while developing valuable skills in a supportive environment.
- Qualifications: Experience in council tax recovery is essential; IRRV qualification is a plus.
- Other info: This is a 3 to 6 month contract with potential for ongoing opportunities.
Recovery Officer Monday to Friday 9am to 5pm (Mainly remote) Initial 3 to 6 month ongoing contract £28.30p/hr umbrella rate Role Purpose To undertake recovery functions in respect of Council Tax and National Non-Domestic Rates (Post Enforcement Agency), including representing the Council in Court proceedings and the referral of debt to external agencies and internal departments (including the Council’s Legal Services). Responsibilities To support the Council Tax and NNDR Debt Managers in providing an efficient enforcement and recovery service for the authority. To update, investigate and reconcile Council Tax & NNDR accounts and take appropriate further recovery action where necessary in line with section guidelines to maximise revenue for the authority and ensure that targets are met within the department. To promote and implement the Council’s Policies, particularly in relation to service provision and with due regard to customer care. To effectively utilise such IT systems as required during the course of duties. To interrogate and update appropriate systems and procedures in assisting to achieve Divisional and Council objectives and make sure the section meets its procedural obligations. To liaise and action information/enquiries from other sections, departments and outside agencies as necessary (e.g. DWP, collection agencies, employers and citizen’s advice bureau), including maintaining accurate records of debt with external collection agencies and to allocate and process payment schedules and raise invoices as necessary. To process and log all cases returned uncollected by the Enforcement Agencies and take appropriate action as defined by procedures and the Enforcement Agents reports. Requirements IRRV qualification desirable, you must have experience within the council tax & business rates sector and a good understanding of the relevant legislation. Experience working in councils or housing associations Experience of the Academy system for council tax and NNDR (business rates) Able to use Word, outlook and excel spread sheets PLEASE NOTE: only apply if you are currenntly working as a current working as a COUNCIL TAX RECOVERY OFFICER for a council
Contact Detail:
Vox Network Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Recovery Officer
✨Tip Number 1
Make sure to highlight your current role as a Council Tax Recovery Officer in your conversations. Networking with professionals in the field can help you gain insights and potentially get referrals, which can significantly boost your chances of landing the job.
✨Tip Number 2
Familiarise yourself with the specific IT systems mentioned in the job description, especially the Academy system for council tax and NNDR. Being able to demonstrate your proficiency in these systems during interviews will show that you're ready to hit the ground running.
✨Tip Number 3
Prepare to discuss your experience with relevant legislation and how it applies to council tax and business rates. Having concrete examples of how you've navigated these regulations in your previous roles will make you stand out as a knowledgeable candidate.
✨Tip Number 4
Since the role involves liaising with various departments and external agencies, practice articulating your communication skills. Be ready to share examples of how you've effectively collaborated with others to resolve issues or improve processes in your past positions.
We think you need these skills to ace Recovery Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience specifically in council tax and business rates. Include any relevant qualifications, such as the IRRV qualification, and detail your familiarity with the Academy system.
Craft a Strong Cover Letter: In your cover letter, emphasise your understanding of the relevant legislation and your experience in recovery functions. Mention how you can support the Council Tax and NNDR Debt Managers in achieving their objectives.
Showcase Relevant Skills: Highlight your IT skills, particularly your proficiency in Word, Outlook, and Excel. Provide examples of how you've effectively used these tools in previous roles to manage accounts or process payments.
Follow Application Instructions: Ensure you follow all application instructions carefully. If the job specifies that only current Council Tax Recovery Officers should apply, make sure to clearly state your current position in your application.
How to prepare for a job interview at Vox Network Consultants
✨Know Your Legislation
Make sure you brush up on the relevant legislation surrounding Council Tax and National Non-Domestic Rates. Being able to discuss specific laws and how they apply to recovery processes will show your expertise and confidence in the role.
✨Familiarise Yourself with IT Systems
Since the role requires effective use of IT systems, particularly the Academy system, ensure you are comfortable discussing your experience with these tools. Highlight any specific instances where you've successfully used technology to improve efficiency in recovery processes.
✨Demonstrate Customer Care Skills
The role emphasises customer care, so be prepared to share examples of how you've handled difficult situations or provided excellent service in past roles. This will illustrate your ability to promote and implement the Council's policies effectively.
✨Prepare for Court Representation Questions
As you'll be representing the Council in court proceedings, anticipate questions about your experience in this area. Be ready to discuss any previous court cases you've been involved in and how you approached them, showcasing your understanding of the legal process.
