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- Tasks: Help manage recovery processes and assist customers with payment arrangements.
- Company: Join Spinwell, a leader in public sector recruitment.
- Benefits: Enjoy hybrid work options and competitive pay at £25 per hour.
- Why this job: Make a real impact by helping people manage their finances while gaining valuable experience.
- Qualifications: No specific qualifications required; just a willingness to learn and help others.
- Other info: This is a temporary role for 3-6 months, perfect for students seeking flexible work.
Role: Recovery Officer REF 18424 Contract Length:3 – 6 months Location : Hybrid/ Benfleet – 1 day per week in office IR35: Inside Pay Rate to Intermediary: £25 per hour Spinwell is recruiting for a Recovery Officer for an excellent opportunity within the public sector. RESPONSIBILITIES OF THE RECOVERY OFFICER To assist with the administration of systems reports and a wide range of recovery methods, including reminders, Final notices, Summonses, 14 day notices, enforcement, charging orders, and insolvency. Assessing customers income/expenditure, make special payment arrangements at all stages of recovery, reviewing and monitoring as necessary. Liaise with other stakeholders such as Peabody, Stepchange and CAB. Responding to enquiries by letter, email, and in person, as required with a preference to digital communications where available. Instigating and reviewing Attachment of Earning Orders and deductions from Income Support, Job Seekers Allowance, Earnings Support Allowance or Universal Credit, ensuring payments are received and allocated correctly. Providing support bo…
Recovery Officer employer: Spinwell Careers
Contact Detail:
Spinwell Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Recovery Officer
✨Tip Number 1
Familiarize yourself with the various recovery methods mentioned in the job description, such as reminders and enforcement. Understanding these processes will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Network with professionals in the public sector, especially those who work in recovery roles. This can provide you with insights into the role and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss your experience with customer income/expenditure assessments. Be ready to share specific examples of how you've handled similar situations in the past.
✨Tip Number 4
Highlight your communication skills, particularly in digital formats. Since the role prefers digital communications, showcasing your proficiency in this area can set you apart from other candidates.
We think you need these skills to ace Recovery Officer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Recovery Officer position. Understand the responsibilities and required skills, as this will help you tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience related to recovery methods, customer income assessment, or working with stakeholders. Use specific examples to demonstrate your expertise.
Showcase Communication Skills: Since the role involves responding to enquiries via various channels, highlight your communication skills. Provide examples of how you've successfully handled customer inquiries or collaborated with other organizations.
Tailor Your Application: Customize your CV and cover letter to reflect the specific requirements mentioned in the job description. Use keywords from the listing to ensure your application stands out to recruiters.
How to prepare for a job interview at Spinwell Careers
✨Understand the Recovery Process
Make sure you have a solid understanding of the recovery methods mentioned in the job description, such as reminders, final notices, and enforcement. Being able to discuss these processes confidently will show your expertise and readiness for the role.
✨Familiarize Yourself with Stakeholders
Research the organizations you'll be liaising with, like Peabody and Stepchange. Knowing their roles and how they interact with recovery processes can help you answer questions about collaboration and stakeholder management effectively.
✨Prepare for Customer Interaction Scenarios
Since the role involves responding to enquiries through various channels, think of examples from your past experiences where you've successfully handled customer inquiries or complaints. This will demonstrate your communication skills and ability to manage sensitive situations.
✨Highlight Your Analytical Skills
The role requires assessing customers' income and expenditure. Be prepared to discuss your analytical skills and any relevant experience you have in financial assessments or budgeting. This will show that you can handle the responsibilities of the position.
