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- Tasks: Lead and develop a high-performing team of Field Engineers for seamless installations and fault resolutions.
- Company: Convergence Group is redefining connectivity with over 20 years of innovation and exceptional service.
- Benefits: Enjoy a salary of £60,000 - £70,000, 33 days off, enhanced perks, and a dog-friendly office!
- Why this job: Join a dynamic team driving bold innovation in the Networking industry and make a real impact.
- Qualifications: 5+ years managing Field Engineering teams, strong LAN/WAN background, and proficiency in Microsoft 365.
- Other info: Flexible hybrid working with core hours and a chance to work in a supportive, innovative environment.
The predicted salary is between 48000 - 56000 £ per year.
Field Engineering Manager – Powering the Future of Connectivity!
At Convergence Group, we’ve spent over 20 years redefining industry-leading connectivity through innovation, continuous improvement, and exceptional people. We’re looking for a Field Engineering Manager to take our field operations to the next level. You’ll lead and develop a high-performing team of Field Engineers, ensuring seamless installations, fault resolutions, MACs (Moves, Adds & Changes), and site surveys across the UK. You’ll work closely with the NOC Manager and Head of Delivery & Projects to drive operational excellence and continuously improve service levels, all while making sure our engineers have everything they need to thrive.
A day in the life of our Field Engineering Manager:
- Lead & Develop – Coach, develop, and upskill our team of Field Engineers, ensuring they’re set up for success.
- Operational Efficiency – Streamline processes, reduce inefficiencies, and make sure our resources are in the right place at the right time.
- Drive Performance – Use data & analytics to boost efficiency, cut out wasted effort, hit KPI’s and deliver real results.
- Service Excellence – Keep our customers happy with Right First Time (RFT) execution, smooth workflows, and lightning-fast issue resolution.
- Own the On-Call Schedule – Ensure 24/7 national coverage with a well-structured regional rota and prioritise work effectively to maintain high SLA performance service standards.
- Driving Continuous Improvement – Challenge the status quo, streamline processes, and implement best practices across field operations.
- Prioritise Like a Pro – Juggle commercial and customer needs to get the most out of every day.
What You’ll Bring:
- 5+ years’ experience managing national Field Engineering teams.
- Strong background in LAN/WAN Networking & infrastructure.
- Proven ability to manage resources effectively.
- Experience leading technical teams of 15+ people.
- Proficiency in Microsoft 365, ServiceNow, PowerBI and Excel.
- Certifications in CCNA, Lean Six Sigma or ITIL would be beneficial.
- Ability to cover out-of-hours on-call commitments.
- Security Clearances: BPSS, SC (required).
What’s in It for You:
- Salary: £60,000 – £70,000 + car allowance.
- Time Off: 33 days of holiday (including bank holidays)—and it only gets better!
- Perks: Enhanced pension, medical insurance, and life assurance.
- Flexibility: with core hours and hybrid working with 3 days a week in our Shirley office.
- Dog-Friendly Office: Yes, you can bring your furry friend!
Why Convergence Group?
At Convergence Group, we break free from corporate red tape as a privately-owned company, driving bold innovation without the constraints of private equity or external bankers. Experts in WAN, LAN, Wi-Fi, and Security solutions, we stand out by revolutionising infrastructure management—making it seamless so our customers can focus on what matters most. With our business booming and poised for significant growth, we’re searching for top-notch people to help us expand and deliver exceptional customer service.
Ready to Shape the Future?
If you’re customer-focused, driven by innovation, and ready to lead with passion, this is your chance to make a lasting impact in the Networking industry. Ready to lead the future of connectivity? Apply now!
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Field Engineering Manager employer: The Convergence Group
Contact Detail:
The Convergence Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Engineering Manager
✨Tip Number 1
Familiarize yourself with the latest trends in LAN/WAN networking and infrastructure. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in a rapidly evolving field.
✨Tip Number 2
Highlight your experience in managing large technical teams effectively. Be prepared to discuss specific examples of how you've developed team members and improved operational efficiency in previous roles.
✨Tip Number 3
Showcase your proficiency in tools like Microsoft 365, ServiceNow, PowerBI, and Excel. Consider preparing a brief case study or example of how you've used these tools to drive performance and improve service levels.
✨Tip Number 4
Be ready to discuss your approach to continuous improvement and how you've challenged the status quo in past positions. This will resonate well with Convergence Group's focus on innovation and operational excellence.
We think you need these skills to ace Field Engineering Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing Field Engineering teams, particularly focusing on your background in LAN/WAN Networking and infrastructure. Use specific examples to demonstrate your leadership skills and operational efficiency.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for innovation and customer service. Mention how your experience aligns with the responsibilities of the Field Engineering Manager role and how you can contribute to Convergence Group's mission.
Highlight Relevant Certifications: If you have certifications like CCNA, Lean Six Sigma, or ITIL, make sure to mention them prominently in your application. These qualifications are beneficial for the role and can set you apart from other candidates.
Showcase Data-Driven Achievements: In your application, include examples of how you've used data and analytics to drive performance improvements in previous roles. This will demonstrate your ability to meet KPIs and deliver results effectively.
How to prepare for a job interview at The Convergence Group
✨Showcase Your Leadership Skills
As a Field Engineering Manager, you'll be leading a team. Be prepared to discuss your experience in coaching and developing teams, and share specific examples of how you've successfully upskilled your team members in the past.
✨Demonstrate Operational Efficiency Knowledge
Familiarize yourself with strategies for streamlining processes and reducing inefficiencies. Be ready to provide insights on how you have previously improved operational performance and met KPIs in your past roles.
✨Highlight Data-Driven Decision Making
Since the role emphasizes using data and analytics, come prepared with examples of how you've utilized these tools to drive performance improvements. Discuss any experience you have with PowerBI or similar platforms.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to prioritize tasks and manage resources effectively. Think of scenarios where you had to balance commercial and customer needs, and be ready to explain your thought process and outcomes.
