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For Companies At a Glance
- Tasks: Provide top-notch tech support and manage helpdesk operations.
- Company: Join Realtime Recruitment, a leader in IT staffing and consulting.
- Benefits: Enjoy a competitive salary, pension plan, and training opportunities.
- Why this job: Be part of a dynamic team improving IT infrastructure and processes.
- Qualifications: Experience with ITSM tools, Windows, Active Directory, and Microsoft 365 required.
- Other info: Full-time position with growth potential in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
IT Recruitment Consultant at Realtime Recruitment
My Client is seeking a highly motivated IT Support Engineer to join our team. You’ll provide exceptional technical support to internal users, manage the helpdesk, and contribute to IT infrastructure improvements.
Key Responsibilities:
- Manage and resolve IT support tickets
- Administer SharePoint Online, Active Directory, and internal phone systems.
- Provide server and desktop support.
- Manage Windows-based IT services and security infrastructure.
- Contribute to IT process improvements.
- Procure and deploy IT hardware/software.
- Collaborate with team members.
Qualifications:
- Experience with ITSM tools
- Experience with Windows 10/11, Windows Server, and Active Directory.
- Experience with SharePoint Online.
- Expertise with Microsoft 365, Azure, and on-premises AD.
- Strong knowledge of Microsoft Office suite, Teams, SharePoint, and OneDrive.
The role comes with a competitive package for an aspiring engineer:
- Pension plan.
- Employee Assistance Programme.
- Annual leave increasing with service.
- Training opportunities.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
Industries: Staffing and Recruiting and IT Services and IT Consulting
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Senior Support Engineer employer: Realtime Recruitment
Contact Detail:
Realtime Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Support Engineer
✨Tip Number 1
Familiarize yourself with ITSM tools, as they are crucial for managing and resolving support tickets efficiently. Consider taking a short online course or certification to boost your knowledge and show your commitment to the role.
✨Tip Number 2
Make sure you have hands-on experience with Windows 10/11 and Windows Server. If you can, set up a home lab to practice troubleshooting and managing these systems, which will give you practical insights that can impress during interviews.
✨Tip Number 3
Brush up on your skills with SharePoint Online and Microsoft 365. Being able to demonstrate your proficiency in these platforms can set you apart from other candidates, so consider creating a small project or portfolio showcasing your work.
✨Tip Number 4
Network with current IT Support Engineers or professionals in similar roles. Engaging with them on platforms like LinkedIn can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Senior Support Engineer
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Senior Support Engineer position. Make sure you understand the key responsibilities and qualifications required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience with ITSM tools, Windows 10/11, Active Directory, and SharePoint Online. Provide specific examples of how you've managed IT support tickets or contributed to IT infrastructure improvements.
Showcase Technical Skills: Make sure to list your technical skills prominently. Mention your expertise with Microsoft 365, Azure, and any relevant certifications. This will demonstrate your capability to handle the technical demands of the role.
Craft a Compelling Cover Letter: Write a personalized cover letter that explains why you're a great fit for the Senior Support Engineer position. Discuss your passion for IT support and how you can contribute to the team’s success at Realtime Recruitment.
How to prepare for a job interview at Realtime Recruitment
✨Showcase Your Technical Skills
Be prepared to discuss your experience with ITSM tools, Windows 10/11, and Active Directory. Highlight specific examples of how you've managed support tickets or improved IT processes in previous roles.
✨Demonstrate Problem-Solving Abilities
During the interview, you may be presented with hypothetical scenarios related to IT support. Practice articulating your thought process and how you would approach resolving these issues effectively.
✨Familiarize Yourself with Their Tools
Research the specific tools and technologies mentioned in the job description, such as SharePoint Online and Microsoft 365. Showing familiarity with these platforms can set you apart from other candidates.
✨Emphasize Team Collaboration
Since the role involves collaboration with team members, be ready to share examples of how you've successfully worked in a team environment. Discuss your communication style and how you contribute to a positive team dynamic.
