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- Tasks: Support enterprise customers with technical issues and ensure seamless service delivery.
- Company: Focus Group delivers bespoke tech solutions for large UK customers.
- Benefits: Enjoy a collaborative environment, recognition for achievements, and opportunities for growth.
- Why this job: Gain hands-on experience with top technologies in a supportive team culture.
- Qualifications: Basic networking knowledge and a passion for continuous learning are essential.
- Other info: Remote work options available; entry-level position with potential for career advancement.
The predicted salary is between 29000 - 40600 £ per year.
Join our growing Network Service Team, supporting UK-wide enterprise customers.
Job Title: Network Service Desk Engineer
Salary: £29,000
Location: Ideally Shoreham-by-Sea but can be Remote UK
The Focus Enterprise team delivers complex and bespoke technical solutions for Focus Group’s large customers, as part of Focus Group’s major customer revenue stream.
The Service Desk Engineer provides proactive and reactive post-installation technical support directly to our valued customers.
You will contribute to the delivery and achieved outcome of our Service Desk across the portfolio of Enterprise customers, ensuring that services are being seamlessly delivered.
This is an entry-level position that will provide the successful applicant the opportunity to learn hands-on, a wide variety of technologies and skills with some of the top vendors in the industry.
Principal Responsibilities/Duties
- Build and maintain strong customer relationships and improve services to maintain customer satisfaction and retention.
- Own the resolution of all reactive tickets passing through your personal queue in the Enterprise support Incident management system.
- Implement and deliver all assigned proactive tasks as identified by the Service Delivery Operations Manager and in Service Descriptions.
- Centralise technical support for Field Engineers when requested (providing technical support for onsite incidents and problems, prestaging, configuration of cloud elements, etc.).
- Provide escalation to other lines of support group-wide (e.g., 1st and 2nd line Telco, IT Support), gathering information and demonstrating excellent troubleshooting acumen.
- Assist in the creation and delivery of local support processes (reactive alerting mechanisms, proactive scheduling systems, database management, spares holdings, lab builds, escalations, etc.).
- Complete out-of-hours support as part of the on-call rota.
Requirements
Essential Skills & Experience
- Have a sound understanding of networking and cyber security concepts (LAN, WLAN, WAN, Firewalls).
- Adopt a continuous learning mentality and maintain up-to-date working knowledge of the Enterprise portfolio.
- Attain and maintain appropriate certifications across the Enterprise portfolio.
- Be independently motivated and a solid team player.
- Communicate natively and fluently (in English), orally and in writing, and present complex information to both technical and non-technical audiences (internal and external).
- Be punctual and responsible with excellent time management.
- Possess the ability to grasp technical concepts from the perspective of ensuring successful Service Delivery.
- Be resilient and highly results-oriented.
- Show ability to work in a fast-paced deployment and operational services environment.
- Work collaboratively to achieve results within agreed timeframes.
- Be commercially and financially astute.
- Be able to work flexibly when needed onsite with clients, home or from the office.
Desirable Skills
- Have worked in a similar position, or as a trainee, or have demonstrable knowledge in Technical Service Delivery (networking, security, and cloud).
- Have exposure to some of the following vendors (Cisco, Meraki, Fortinet, Microsoft, Palo Alto, ZScaler, or CloudFlare).
- Entry-level vendor or general certifications (e.g., CCNA, CompTIA Network, Security).
- Certification or demonstrable experience working within ITIL methodologies.
- Demonstrate experience in managing third-party suppliers within budget and agreed SLAs.
Benefits
At Focus Group, you can be proud of what you do, how you do it, and feel a true part of the team. We work hard to create an inclusive, collaborative, and rewarding environment where you are inspired to achieve brilliant things and really make a difference to the future of our business.
We’re proud to have built an outstanding place to work where people thrive and are recognised for their achievements.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Information Technology
- Industries
- IT Services and IT Consulting
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Network Service Desk Engineer employer: Focus Group
Contact Detail:
Focus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Service Desk Engineer
✨Tip Number 1
Familiarize yourself with the specific networking and cybersecurity concepts mentioned in the job description, such as LAN, WLAN, WAN, and Firewalls. This knowledge will not only help you during the interview but also demonstrate your commitment to understanding the role.
✨Tip Number 2
Consider obtaining entry-level certifications like CCNA or CompTIA Network. These credentials can significantly enhance your profile and show that you're serious about a career in network service delivery.
✨Tip Number 3
Network with professionals in the industry, especially those who have experience with vendors like Cisco, Meraki, or Fortinet. Engaging with them can provide insights into the role and potentially lead to referrals.
✨Tip Number 4
Prepare to discuss your problem-solving skills and how you've handled technical issues in the past. Being able to articulate your troubleshooting process will be crucial in demonstrating your fit for the Service Desk Engineer position.
We think you need these skills to ace Network Service Desk Engineer
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities and requirements of the Network Service Desk Engineer position. Tailor your application to highlight how your skills and experiences align with the job description.
Highlight Relevant Skills: Emphasize your understanding of networking and cyber security concepts, as well as any relevant certifications you may have. Mention specific technologies or vendors you are familiar with, such as Cisco or Fortinet.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your motivation for applying and your eagerness to learn. Discuss how you can contribute to customer satisfaction and service delivery, which are key aspects of the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Focus Group
✨Show Your Networking Knowledge
Make sure to brush up on your understanding of networking and cyber security concepts. Be prepared to discuss LAN, WLAN, WAN, and firewalls, as these are crucial for the role.
✨Demonstrate Your Problem-Solving Skills
During the interview, be ready to showcase your troubleshooting abilities. You might be asked to solve hypothetical technical issues, so think through your approach to resolving incidents effectively.
✨Highlight Your Teamwork and Communication Skills
Since this role involves working closely with both technical and non-technical teams, emphasize your ability to communicate complex information clearly and work collaboratively to achieve results.
✨Express Your Willingness to Learn
As this is an entry-level position, show your enthusiasm for continuous learning. Mention any relevant certifications you have or are pursuing, and express your eagerness to grow within the company.
