MangoDB Support Engineer

Employment type: FTC (Fixed Term Contract)

Responsibilities:

• Customer Support: Provide advanced technical support to customers using MongoDB v6 and v7, addressing complex issues and ensuring customer satisfaction.
• Technical Expertise: Maintain deep knowledge of MongoDB architecture, configuration, and best practices for versions 6 and 7.
• Problem Resolution: Troubleshoot and resolve issues related to performance, replication, sharding, and data integrity.
• Best Practices: Advise customers on best practices for database design, performance tuning, and query optimization.
• Documentation: Create and maintain comprehensive documentation for troubleshooting procedures, best practices, and customer solutions.
• Collaboration: Work closely with development teams to identify and resolve bugs, and contribute to product improvements.
• Training: Provide training and mentorship to junior support engineers and customers on MongoDB features and best practices.

Requirements:

• Experience: 7 to 9 years of experience in database administration, with a focus on MongoDB.
• Technical Skills: Proficiency in MongoDB v6 and v7, including experience with replica sets, sharding, and backup solutions.
• Scripting: Knowledge of scripting languages such as Python, Bash, or PowerShell for automation and troubleshooting.
• Operating Systems: Strong experience with Linux-based systems and familiarity with cloud environments (AWS, Azure, Google Cloud).
• Problem-Solving: Excellent problem-solving skills and the ability to think critically and creatively to resolve complex issues.
• Communication: Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders.
• Certifications: MongoDB certification is a plus and cloud experience is an additional advantage.

Preferred Qualifications:

• Additional Databases: Experience with other NoSQL databases or RDBMS.
• Monitoring Tools: Familiarity with monitoring tools like Nagios, Prometheus, or Grafana.
• Configuration Management: Experience with configuration management tools such as Ansible, Puppet, or Chef.
• Team Collaboration: Collaborative team environment with opportunities for professional growth and development.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Information Technology

Industries: IT Services and IT Consulting