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- Tasks: Join our team as an ATM Service Engineer, providing top-notch technical support and troubleshooting.
- Company: Be part of a dedicated operations team focused on exceptional customer service.
- Benefits: Enjoy 21 days annual leave, a company vehicle, and comprehensive job training.
- Why this job: Perfect for tech enthusiasts who love problem-solving and want to make a difference in customer service.
- Qualifications: Experience in Field Service Engineering and a valid UK driver's license are required.
- Other info: Flexible working hours with a 4 on 4 off schedule.
The predicted salary is between 30000 - 42000 £ per year.
We are seeking a friendly and customer-oriented ATM Service Engineer to join our dedicated operations team. In this role, you will be responsible for providing exceptional technical support and troubleshooting services for our customers. If you have a passion for electronics, a knack for problem-solving, and a commitment to delivering top-notch customer service, we want to hear from you! Responsibilities · Perform second-line break-fix and preventive maintenance on our range of ATMs, including Triton, Wincor, and NCR machines. · Collaborate with customers to identify and resolve technical issues in a timely manner · Provide excellent customer service, ensuring that all customers are treated with respect and professionalism · Accurately document all service transactions and keep detailed records of any repairs or replacements performed · Stay up-to-date with the latest product knowledge and industry trends through ongoing training and professional development · Conduct quality control checks to ensure that all repairs and replacements meet company standards Requirements · Experience Field Service Engineering background. experience on ATM’s would be desirable. · Valid UK driver’s license with no more than 6 active points at the time of hire. · Strong technical and problem-solving skills · Excellent customer service and communication skills · Ability to work well independently · Detail-oriented with strong organizational skills · Flexibility to work on weekends and holidays as needed · No live CCJs, IVAs, or bankruptcy declarations. Benefits · Annual leave entitlement of 21 days for 4 on 4 off – this increases with length of service. Full uniform provided. Full Tool Kit provided. Company vehicle provided (small to mid-sized panel van). · Comprehensive job training. · Life insurance scheme (x 3 annual salary). · Sickness insurance after 12 months of service. · Store discounts and cashback with top UK brands after 12 months of service. · Employee wellness programme, including 24hr confidential counselling and more. Working Hours: · 4on 4 off £35,256.00 per year Benefits: Company car Company events Company pension Health & wellbeing programme Life insurance Experience: Electrical: 2 years (required) ATM: 2 years (required) Licence/Certification: FULL, UK CLEAN DRIVING (required) Work Location: On the road
Field Services Engineer employer: NoteMachine UK Ltd - A Brink's Company
Contact Detail:
NoteMachine UK Ltd - A Brink's Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Services Engineer
✨Tip Number 1
Make sure to highlight your technical skills and experience with ATMs during the interview. Be prepared to discuss specific troubleshooting scenarios you've encountered in the past and how you resolved them.
✨Tip Number 2
Demonstrate your customer service skills by sharing examples of how you've successfully interacted with clients. Show that you can maintain professionalism and respect, even in challenging situations.
✨Tip Number 3
Stay updated on the latest trends in the ATM industry and be ready to discuss them. This shows your commitment to professional development and your passion for the field.
✨Tip Number 4
Since this role requires flexibility, be open about your availability for weekends and holidays. Highlighting your willingness to adapt to the company's needs can set you apart from other candidates.
We think you need these skills to ace Field Services Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in field service engineering, particularly with ATMs. Emphasize your technical skills and any customer service roles you've held.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for electronics and problem-solving. Mention specific experiences where you provided exceptional customer service or resolved technical issues.
Highlight Relevant Skills: In your application, clearly outline your strong technical and problem-solving skills. Include examples of how you've successfully handled similar responsibilities in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at NoteMachine UK Ltd - A Brink's Company
✨Show Your Technical Skills
Be prepared to discuss your experience with ATMs and any relevant technical skills. Highlight specific examples of troubleshooting and repairs you've performed, especially on Triton, Wincor, or NCR machines.
✨Demonstrate Customer Service Excellence
Since the role emphasizes customer service, share instances where you went above and beyond for a customer. Emphasize your ability to communicate effectively and maintain professionalism under pressure.
✨Highlight Your Problem-Solving Abilities
Prepare to discuss how you approach problem-solving. Use the STAR method (Situation, Task, Action, Result) to outline challenges you've faced in the field and how you resolved them.
✨Be Ready for Practical Questions
Expect practical questions related to field service scenarios. Think about how you would handle common issues that arise with ATMs and be ready to explain your thought process.
