Supvr - Production

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Responsibilities:

1. Supervise one or more teams engaged in production activities, such as colour & retouching, assembly, production art or quality control.
2. This role partners with all relevant stakeholders to ensure projects remain on schedule and on budget.
3. Manage and adjust schedules, workloads, and resourcing as needed to ensure deadlines are met and the optimal performance of the team.
4. Responsible for resolving the most complex production problems using strong technical expertise and a broad perspective to identify innovative solutions.

DISPLAY Behaviours:

• Focuses on Service – Does things right the first time. Delivers high-quality on time.
• Acts with Courage and Integrity – Operates with honesty and without compromising Matthews/SGK’s core values. Maintains confidence, delivers on promises, and does what is right.
• Demonstrates Accountability – Takes ownership of work and outcomes, makes sound decisions, and follows through with commitments. Provides accurate, quality work consistent with standards.
• Builds Collaboration Through Trust – Involves and engages with others, working cooperatively and building collaborative solutions.
• Creates Value Through Improving Continuously – Looks for ways to drive efficiency, creative thinking, or operational excellence. Initiates opportunities to learn, shows curiosity, and develops professional skills that add value to the business.
• Drives Results – Consistently achieving results, even under tough circumstances.

Technical Capabilities:

• Optimizes Work Processes – Knowing the most effective and efficient processes to get things done, with focus on continuous improvement.
• Build Effective Teams – Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
• Decision Quality – Making good and timely decisions that keep the organizations moving forward.
• Premedia and Print Services Technical Know-how – Significant understanding of effective Pre-media, Print Services, Photo Studio and/or Digital production, processes, roles, tools (digital and conventional) and workflow practices and trends.

DELIVER:

• Attends any pre-production meetings and/or interacts with customers directly as necessary.
• Ensures high quality standards in all production client deliverables.
• Works closely with project team and client contacts as needed, to ensure production deliverables within specific area of expertise to follow project specifications and meet client needs.
• Maintains a good understanding of market and competitor trends for assigned clients and communicates details with project team.
• Develops knowledge base for client categories and keeps team up to speed on consumer insights, trends, etc. Leverages knowledge to strengthen client relationships.
• Develops sound and effective production solutions to issues that impact a department or client.
• Creates strong and effective internal partnerships to ensure client needs are met and projects stay within scope, budget, timeline, quality and other Key Performance Indicators (KPIs).
• Proactively leads the development of improved production processes to better serve clients and achieve financial targets.
• Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors.
• Follows up with direct reports to ensure jobs are on target for established hours and deadlines and adhering to company policies and procedures.
• Plans, directs, and coordinates activities of employee(s) to ensure goals or objectives are accomplished. Mentors, coaches, trains and develops team.

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