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For Companies At a Glance
- Tasks: Lead the concierge team and ensure top-notch service for residents and visitors.
- Company: Join a high-end residential organization focused on delivering exceptional guest experiences.
- Benefits: Enjoy a competitive salary, annual bonus, and excellent benefits.
- Why this job: Be part of a dynamic team creating innovative community events and enhancing resident satisfaction.
- Qualifications: Experience in a similar role with strong leadership and communication skills required.
- Other info: Immediate interviews available; flexible start date for the right candidate.
The predicted salary is between 32000 - 48000 £ per year.
Job Description
Head Concierge / Assistant Residents Manager – £40,000 plus excellent benefits to include and annual bonus \\nAn amazing opportunity to join a high-end Residential organisation for a successful business has landed! You will be joining a senior leadership team driven to deliver an impeccable guest experience to the residents. The role offers the opportunity for someone to add value to the service offered to the residents as well as the opportunity to engage with the local community to deliver a program of innovative pop-up events on an annual basis.
\\nYou will be sharing the role with one another leader splitting your time with a shift pattern of four-on-four off. The role will involve the following:\\n* The day-to-day management for the day concierge team – leading from the front \\n* Ensuring that the service levels that are in place are exceeded and that the residents, visitors and external partners are taken care of \\n* Implementing ongoing training plans to include upskilling the team \\n* Performance management of your team ensuring that reviews, appraisals and training plans are in place and followed \\n* Forging strong relationships with the residents to include attending monthly resident's meetings \\n* Interacting closely with the residents through internal social platforms with upcoming events / general concierge information \\n* Preparation and planning of pop-up events throughout the year which will include creating partnerships with local businesses \\n* Ensuring that all compliance checks, health and safety and fire safety checks are carried out and documented accordingly \\n* Responding to any urgent matters regarding the building in a timely fashion ensuring the appropriate actions take place and communication happens \\nIdeally you will have the following background and attributes \\n* Previous residential Head Concierge experience from a Prime residential location / Private Members Club / Quality Hotel \\n* Line management experience to include the implementation of performance plans, team motivation \\n* A desire to work within a Five Star environment with best-in-class service standards\\n* Ideally exposure to the delivery of a program of events and pop ups \\n* Ability to communicate with stakeholders to include residents, external partners \\n* You will enjoy delivering exceptional service and this will come naturally to you \\n* Immaculate presentation \\n* Excellent IT skills \\nIf this is of interest then please reach out with a copy of your cv for an immediate interview. \\nThe client is looking to appoint by March but will happily wait for the right candidate should you have a notice period.
\\n\\nSearch is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Head Concierge employer: Search
Contact Detail:
Search Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Concierge
✨Tip Number 1
Make sure to highlight your previous experience in high-end residential settings or similar environments. This will show that you understand the expectations and standards required for a role like Head Concierge.
✨Tip Number 2
Demonstrate your leadership skills by sharing specific examples of how you've successfully managed teams in the past. This could include details about performance management, training initiatives, or team motivation strategies.
✨Tip Number 3
Show your passion for delivering exceptional service by discussing any relevant events or programs you've organized. This will illustrate your ability to engage with residents and create memorable experiences.
✨Tip Number 4
Familiarize yourself with the local community and potential partners for pop-up events. Being able to discuss ideas for collaboration during your interview can set you apart as a proactive candidate.
We think you need these skills to ace Head Concierge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience as a Head Concierge or in a similar role. Emphasize your leadership skills, ability to manage a team, and any relevant experience in delivering exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing top-notch service and your desire to work in a five-star environment. Mention specific examples of how you've exceeded service levels in the past.
Highlight Event Management Experience: Since the role involves planning pop-up events, be sure to include any relevant experience you have in event management. Discuss how you've successfully created partnerships with local businesses or organized community events.
Showcase Communication Skills: The job requires strong communication with residents and external partners. Provide examples in your application of how you've effectively communicated in previous roles, especially in a residential or hospitality setting.
How to prepare for a job interview at Search
✨Showcase Your Leadership Skills
As a Head Concierge, you'll be leading a team. Be prepared to discuss your previous experiences in managing teams, implementing training plans, and motivating staff. Share specific examples of how you've successfully led a team in a high-pressure environment.
✨Demonstrate Exceptional Service Standards
This role requires a commitment to five-star service. During the interview, highlight your understanding of what exceptional service looks like and provide examples of how you've gone above and beyond to ensure guest satisfaction in past roles.
✨Engage with Community and Event Planning
Since the position involves planning pop-up events and engaging with the local community, be ready to discuss any relevant experience you have in event planning or community engagement. Share ideas you might have for innovative events that could enhance the resident experience.
✨Prepare for Compliance and Safety Discussions
Understanding compliance checks and safety protocols is crucial. Be prepared to talk about your experience with health and safety regulations, and how you've ensured compliance in previous roles. This will demonstrate your ability to manage urgent matters effectively.
