Group, Conference and Events Manager

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Hello from Edinburgh Marriott Hotel Holyrood!

You deserve a career that fulfils your purpose. You deserve to dream without limits. Be a part of something bigger than yourself. Be inspired by what’s possible and discover your own future. Begin your purpose, belong to a community, and become the best version of you.

Edinburgh Marriott Hotel Holyrood is a busy 160-bedroom hotel in the heart of Edinburgh’s old town & of course near Holyrood!

This is a very exciting time for us as we have recently rebranded to world-wide company, Marriott Hotel. The hotel has gone through extensive refurbishment and is the perfect time for you to jump on board and help us enhance our new structure.

We’ll support you, in and out of the workplace by offering:

• World class training and development, including leadership development.
• Unlimited career opportunities.
• Rooms and Food & Beverage discount with Marriott International.
• Hot meals on duty and unlimited access to tea and coffee.
• Excellent Spa Discounts.
• Free Off-Peak Access to the Gym, because your wellbeing is important.
• Referral bonus programme, rewarding you up to £250 per successful employee.
• A range of team engagement activities throughout the year.
• Perkbox – Free enrolment onto Perkbox which provides you with access to unlimited deals from retailers, restaurants to cinema’s and more…
• Canada Life – You will have access to an employee assistance helpline, which provides you with wellness and mental health programmes.
• Medicash: Medicash provides you with health cover and free GP online video consultations.
• Life Assurance.

What we need from you

The Group, Conference & Events Manager is responsible for leading a high-performing team, driving revenue through efficient bookings, and delivering exceptional guest experiences. This role oversees group sales, conference & event planning, and reservations, ensuring seamless operations, strong client relationships, and optimal revenue generation.

Please see a summary of the responsibilities below. This list is not exhaustive:

• Lead, train, and motivate the Reservations, Groups, Conference & Events team, fostering a high-performance culture and cross-departmental collaboration.
• Convert inquiries, upsell, and cross-sell hotel services (restaurant, bar, spa, meeting space, room upgrades) while strategically managing availability and pricing to maximize revenue.
• Represent the hotel at networking events, trade shows, and promotional activities to generate new business opportunities and expand client relationships.
• Present key performance reports and insights to senior management, track KPIs, and analyse market trends to develop and implement strategies that drive business performance.
• Build and maintain strong relationships with corporate clients, event planners, and key stakeholders, ensuring repeat business and satisfaction.
• Ensure compliance with Marriott brand and operational standards, deliver exceptional service, and oversee the M&E booking process for seamless planning and execution.
• Oversee accurate handling of room and group reservations, ensuring high occupancy rates, guest satisfaction, and that all information entered into Opera PMS is accurate.
• Regularly review reservations, conference, and events strategies to ensure alignment with business objectives and to adjust according to market trends and revenue opportunities.
• Liaise with the Revenue Manager on rate loading, room type availability, and overbooking situations to ensure smooth operations. Participate in hotel strategy setup and its application.
• Ensure timely posting of prepayments and handle special event bookings, ensuring deadlines and company procedures are met.
• Facilitate cross-training for relevant departments on reservations basics, ensuring all teams are equipped to meet guest expectations.
• Ensure the accurate checking, charging, and chasing of no-shows.
• Check the arrival list 30, 14, 7, and 24 hours prior to guest arrival to ensure accuracy.
• Ensure the achievement of satisfactory mystery shopper and call objectives as per company guidelines.
• Ensure all rate issues, rate loading, and room type availability are communicated accurately with the Revenue Manager and properly handled in the system.

We’re Looking For

• Proven experience in group sales, event management, and hotel reservations.
• Strong leadership, sales, and revenue management skills.
• Knowledge of Opera PMS and Opera Sales & Catering.
• Excellent customer service and problem-solving abilities.
• Ability to analyse data and drive business performance.

Be Inspired.

Be Empowered.

Be you.

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