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- Tasks: Help clients with debt and welfare benefits advice, both remotely and in person.
- Company: Join Citizens Advice Hounslow, a charity making a real difference in the community.
- Benefits: Enjoy a competitive salary, flexible work options, and generous annual leave.
- Why this job: Be part of a supportive team that values your input and fosters professional growth.
- Qualifications: Experience as a debt caseworker is essential for this role.
- Other info: Work in a friendly environment with opportunities for career development.
The predicted salary is between 29500 - 31500 £ per year.
Salary £29,500 to £31,500 (depending on experience)
Citizens Advice Hounslow is a well-established charity operating in the London Borough of Hounslow. We work to make a difference to the lives of people coming to us for support. We deliver a high quality, agile advice service which reflects community issues and needs. We operate a service which puts people first. Thanks to our amazing team of staff and volunteers, we support over 10,000 clients a year through our face to face, phone and digital services.
We are seeking to appoint an experienced full time Money Adviser to meet the ever-growing demand on our service in to these challenging times to deliver debt and welfare benefits advice to our clients both remotely (by phone and email) and in person.
As an experienced debt caseworker, you will be able to guide and empower clients as well as negotiate with creditors on their behalf. You will evaluate the best options and strategies that apply to the client’s debt problem, looking for ways to maximise income while providing budgeting advice. Your expertise in negotiating with bailiffs, landlords and lenders, will be key in preventing possession action for rent and mortgage arrears.
We will offer the right candidate a generous salary with other benefits such as annual season ticket loans, cycle to work scheme, generous Annual leave and the opportunity to develop yourself professionally and career development within the organisation as well as many more benefits. You will be part of a warm and friendly work culture where opinions are valued. We will also offer a flexible working environment where you can work some days from home.
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Money Adviser employer: Citizens Advice BANES
Contact Detail:
Citizens Advice BANES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Money Adviser
✨Tip Number 1
Familiarize yourself with the specific debt and welfare benefits advice that Citizens Advice Hounslow provides. Understanding their approach and the common issues faced by clients will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Highlight any previous experience you have in negotiating with creditors, landlords, or bailiffs. Be prepared to share specific examples of how you've successfully helped clients in similar situations, as this will showcase your expertise.
✨Tip Number 3
Research the local community issues in Hounslow that may impact clients seeking financial advice. Showing that you understand the unique challenges faced by the community can set you apart from other candidates.
✨Tip Number 4
Be ready to discuss your approach to providing a client-centered service. Emphasize your ability to empower clients and tailor your advice to their individual needs, as this aligns with the organization's mission.
We think you need these skills to ace Money Adviser
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Money Adviser position. Understand the key responsibilities and required skills, especially in debt casework and welfare benefits advice.
Tailor Your CV: Customize your CV to highlight relevant experience in debt management, client negotiation, and budgeting advice. Use specific examples that demonstrate your ability to empower clients and navigate complex financial situations.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for helping others and your understanding of the challenges faced by clients. Mention your experience with creditors and your approach to providing effective solutions.
Highlight Your Soft Skills: In your application, emphasize soft skills such as empathy, communication, and problem-solving. These are crucial for a role that involves direct client interaction and support.
How to prepare for a job interview at Citizens Advice BANES
✨Show Your Empathy
As a Money Adviser, you'll be working closely with clients who may be facing difficult financial situations. Demonstrating empathy and understanding during the interview will show that you can connect with clients on a personal level.
✨Highlight Your Negotiation Skills
Since negotiating with creditors is a key part of the role, be prepared to discuss your past experiences in negotiation. Share specific examples where you've successfully advocated for clients or resolved conflicts.
✨Understand the Community Needs
Research the specific financial challenges faced by the community in Hounslow. Showing that you understand local issues will demonstrate your commitment to providing tailored advice and support.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Practice how you would handle various client situations, focusing on your approach to maximizing income and providing budgeting advice.
