Senior Claims Adjuster - Design & Construction

Senior Claims Adjuster – Design & Construction Professional Indemnity

Senior Claims Adjuster – Design & Construction Professional Indemnity

Apply locations GBR – London time type Full time posted on Posted Yesterday job requisition id 318066

Primary Details

Time Type: Full time
Worker Type: Employee.

Location: London (Hybrid)

Type: Permanent

At QBE, our purpose is to enable a more resilient future.

We are an international insurer and reinsurer with a local presence in 27 countries.

Our Claims team at QBE is not just a department – it’s a powerhouse designed to meet the ever-evolving needs of our business and our customers. With over 500 talented individuals across multiple locations in the UK and Europe, our team is a true reflection of the diversity and strength that drives us forward.

Handling more than 200,000 claims annually, QBE has built a reputation for excellence in the market, recognized far and wide for its technical expertise and industry leadership.

The opportunity

We’re now looking to expand our team by hiring a Senior Claims Adjuster who can help us continue our legacy of excellence and innovation. If you’re ready to take the next step in your career and join a dynamic team that thrives on collaboration, expertise, and exceptional service, we’d love to hear from you!

Your new role

You’ll manage a dedicated portfolio of complex and high value design and construction professional indemnity claims from start to finish. Additionally, you’ll support the Assistant Claims Manager by mentoring junior Claims Adjusters and interns, helping them grow their technical skills. The role will predominantly focus on design and construction claims but if desired, there will be opportunities to handle other PI claims, as well as claims arising from Management Liability, Financial Institutions, Transaction Liability and Cyber policies.

Main Responsibilities:

• Investigate, manage and resolve complex and high value Financial and Specialty Markets claims efficiently and in the timely manner in accordance with policy terms and conditions in line with QBE Claims Philosophy.
• Support the implementation of the Claims strategy to enable delivery of overall business targets.
• Identify and investigate coverage issues so as to ensure that the company’s liability is in line with its contractual commitments.
• Identify subrogation, contribution and other recovery issues and ensure that these are successfully pursued where appropriate.
• Manage disputed Claims and other material Claims issues in order to resolve and settle claims on an economic basis.
• Support the development of relationships with internal stakeholders and external customers to enable the Claims function to fully support their needs.
• Manage external legal providers, analyse coverage and defence reports and be prepared to challenge advice to enable crucial decisions on claims strategy.

About You

• Experience in handling professional indemnity design and construction claims at an insurance company, adjuster, broker or law firm.
• Excellent organisational, investigation, analytical and negotiation skills.
• Great communication skills including experience of presenting.
• Enthusiasm for change and continued development.
• The ability to mentor and build strong relationships with internal and external stakeholders.
• Professionalism and understanding of regulatory and statutory standards and requirements.
• IT skills, including experience with MS Office and London Market claims systems.

Why QBE? At My Best

At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA.

#LI-Hybrid

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.

QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation.

With more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.

To find out more about why you should work for QBE, visit our careers website.

At My Best – QBE Benefits

You are more than your work – and QBE is more than a workplace, which is why we provide you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally. As well as the benefits below we also offer an extensive choice of other options to suit you!

30 days holiday a year with the option to buy up to 2 additional days.

Flexible working – balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.

Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.

Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.

Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.

Short term remote work abroad – you can request up to 20 days per year to work remotely from certain locations abroad.

Sustainable investing – we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet’s future, as well as your own.

Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select and bike and/or accessories up to the value of £5,000.

To find out more visit our Reward Page

QBE Awards

Some of the awards QBE are proud to have won, been a finalist for, and shortlisted for include;

AXCO Global Insurance Awards 2024 Winner: Network Management of the Year

Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer

UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year

Working Dads Employer Awards 2023 Winner: Parental Policies Award

Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employer

You can view all our awards here.

Inclusion of Diversity

We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women’s Empowerment Principles and Race at Work charter helps keep us accountable and transparent.

Accessibility

Here at QBE, we are promoting an accessible workplace for all, which includes supporting candidates to perform at their best during their recruitment process. If you require any accommodations, please make your Talent Acquisition contact aware.

ESG & Sustainability

At QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future.

What next? If you have a passion to contribute to QBE’s vision of enabling a more resilient future for our customers and the community, we encourage you to apply! Simply click the “apply” button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.

We believe this is our moment – what if it was yours too?

APPLY NOW and let’s make it happen!

Skills:

Adaptability, Analytical Thinking, Claims Settlement, Coaching, Communication, Critical Thinking, Customer Value Management, Insurance Claims Processing, Intentional collaboration, Managing performance, Problem Solving, Regulatory Compliance, Risk Management, Standards Compliance, Working Independently

How to Apply:

To submit your application, click “Apply” and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

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