At a Glance
- Tasks: Help homeless applicants sustain their tenancies and provide essential support services.
- Company: Join the London Borough of Tower Hamlets, dedicated to improving community welfare.
- Benefits: Enjoy a supportive work environment with opportunities for professional growth and community impact.
- Why this job: Make a real difference in people's lives while developing valuable skills in social services.
- Qualifications: No specific qualifications required; passion for helping others is key!
- Other info: Work closely with various agencies to foster community connections and support.
The predicted salary is between 28800 - 43200 £ per year.
-
To provide a Tenancy Sustainment service to homeless applicants that identifies threats to a tenancy and the measures necessary to preserve it.
-
To ensure excellent customer service standards are maintained for all relevant client groups and contribute to year on year improvement of those standards.
-
Ensure that all enquiries and cases are progressed speedily and efficiently and that all set targets are achieved.
-
To ensure customers receive, either directly or through referral to relevant teams/agencies, appropriate advice on their options.
-
To liaise with organisations and agencies to promote the welfare of residents., 1. Provide an integrated programme of support and advocacy to assist homeless households successfully sustain their tenancies.
-
Complete needs assessments taking into account views of service users and carers, developing and implementing support plans and identifying resettlement needs.
-
Work to support these households to live independently, safely and securely, preventing re-homelessness, exploring training and skill sharing opportunities
-
Work closely with other services, including Health, Social Care, Probation and Third Sector agencies to help households maintain and/or re-establish local links and Community networks, and to address behaviours that may put their tenancies at risk.
-
Foster and maintain connections with other relevant services, contributing to a co-ordinated approach on case work and wider service provision and effective ways of working together.
-
Assess training and employment support needs, providing and/or accessing training in life skills and meaningful occupation designed to assist with tenancy sustainment, including developing resource materials and good practice guides.
-
Assist households with benefits advice and advocacy, debt counselling, benefit claims and budgeting when relevant to Tenancy Sustainment.
-
Refer / sign post vulnerable households to appropriate agencies
-
To contribute to the development and delivery of relevant council plans and strategies so that targets and performance requirements are met.
-
To effectively communicate the Council’s duties and policies to customers and partner organisations directly, in writing and through customer information.
-
To develop and share a comprehensive network of contacts across the public, private and voluntary sectors to improve partnership working.
-
To ensure that all contact with customers and other organisations is fully recorded and where possible confirm advice given in writing.
-
To ensure all case work is clearly and appropriately documented and record data and statistical information accurately and on time.
Recruitment is done in line with safe recruitment practices 4Recruitment Services is an equal opportunities employer.
To discuss this vacancy or other vacancies in your area please contact Liam Heddle on
London Borough of Tower Hamlets - Tenancy Sustainment Officer/Homelessness Asses employer: 4recruitment Limited
Contact Detail:
4recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land London Borough of Tower Hamlets - Tenancy Sustainment Officer/Homelessness Asses
✨Tip Number 1
Familiarize yourself with the local housing policies and tenancy laws in Tower Hamlets. Understanding the legal framework will help you demonstrate your knowledge during the interview and show that you're prepared to tackle the challenges of the role.
✨Tip Number 2
Network with professionals in the homelessness and social care sectors. Attend local events or workshops to connect with people who work in similar roles, as they can provide valuable insights and may even refer you to opportunities.
✨Tip Number 3
Prepare to discuss specific case studies or experiences where you've successfully supported individuals or families in maintaining their tenancies. Highlighting your practical experience will set you apart from other candidates.
✨Tip Number 4
Research the various agencies and organizations that collaborate with the council on tenancy sustainment. Being able to speak about these partnerships and how you can contribute to them will show your commitment to a coordinated approach in your work.
We think you need these skills to ace London Borough of Tower Hamlets - Tenancy Sustainment Officer/Homelessness Asses
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Tenancy Sustainment Officer position. Understand the key responsibilities and required skills, such as providing support to homeless households and liaising with various agencies.
Tailor Your CV: Customize your CV to highlight relevant experience in tenancy sustainment, customer service, and advocacy. Include specific examples of how you've helped individuals or families maintain their tenancies or navigate housing issues.
Craft a Strong Cover Letter: Write a compelling cover letter that addresses your passion for helping vulnerable populations and your understanding of the challenges they face. Mention any relevant qualifications or experiences that align with the role's requirements.
Highlight Collaboration Skills: Emphasize your ability to work collaboratively with other services and agencies. Provide examples of past experiences where you successfully coordinated with different stakeholders to achieve positive outcomes for clients.
How to prepare for a job interview at 4recruitment Limited
✨Understand the Role
Make sure you have a clear understanding of what a Tenancy Sustainment Officer does. Familiarize yourself with the key responsibilities, such as providing support to homeless households and liaising with various agencies. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Your Customer Service Skills
Since excellent customer service is crucial for this role, prepare examples from your past experiences where you provided outstanding service. Highlight how you handled difficult situations and ensured client satisfaction, as this will resonate well with the interviewers.
✨Demonstrate Collaboration Abilities
This position requires working closely with other services and agencies. Be ready to discuss your experience in collaborative environments, emphasizing how you fostered partnerships and coordinated efforts to achieve common goals.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle real-life situations. Think about potential challenges faced by homeless households and how you would address them, showcasing your critical thinking and empathy.