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For Companies At a Glance
- Tasks: Join our team to manage grants and optimize Salesforce processes.
- Company: We're a city-based charity focused on impactful funding programs.
- Benefits: Enjoy hybrid work options and a supportive team environment.
- Why this job: Make a difference while enhancing your Salesforce skills in a dynamic role.
- Qualifications: Experience with Salesforce or CRM systems is essential; strong communication skills are a must.
- Other info: Flexible hours and a chance to coordinate events for meaningful causes.
The predicted salary is between 30000 - 42000 £ per year.
We are excited to be partnering with a city based charity who is looking to recruit a Grants Operation and Data Officer. Working as part of a team, the purpose of this role is to ensure the smooth operation of the Grants Department and its funding programmes. With a special focus on Salesforce, to help improve processes and data received.
Supporting this busy department the role covers both the financial and operational administration. As such there will be a strong emphasis on administration using grants database, Salesforce. Projects will include the running and updating of reports, updating of dashboards, assisting with grants enquiries, offers and processing of payments, and the organising of events related to the funding programmes, the right person will be a Salesforce Superuser. This role will involve a high volume of people contact.
As well as this you will also support with:
Operations (particularly CRM)
- End-to-end data management of team functions using CRM System Salesforce, to include data entry, report and dashboard creation, and general record and data maintenance/ cleaning.
- Enable the smooth processing of grant-funding applications and relationship management, through use of software packages such as Form Assembly, SAGE, Members and more.
- Liaise with external support agencies and software providers to resolve any operational issues
- Proactively seeking to optimise the processes and systems in place, keeping up to date with Salesforce releases and ensuring all technology is fully aligned. You will monitor system performance to ensure the system is efficient and suggest improvements. .
Communications (Foundation)
- To be the first point of contact for the Grants Department, answering enquiries via phone, email, letter and social media. Ensures applicants are dealt with compassionately and professionally.
- To monitor, maintain and improve the Foundation’s online presence for grant applicants. This will include ensuring clear and relevant information is available on the website and beyond. Includes writing and updating content for web pages and mailings internally and externally.
Event Co-ordination
- To assist in administering arrangements for a small number of events.
Grant /Committee Administration
- To assist with the preparation of meeting papers for circulation before board meetings.
- To ensure all systems, databases and hard copy files are kept up to date, remove duplicates and allow for timely processing and payment of grants.
Additional Information
- The post holder may also be expected to carry out other duties, as reasonably requested.
The person
The ideal person will have;
- Proven organisational and administrative capabilities
- High level of attention to detail
- Salesforce or other CRM experience (ideally Administrator level)
- Excellent communication skills both written and verbal to support applicants/grantees from a wide range of organisations and backgrounds
- Proactive and organised team-player, with a can-do approach to challenges
- Ability to effectively manage workload, adjust to changing requirements and deliver to deadlines
- Computer skills including Microsoft Office at highly proficient level
Full time: 5 days per week, 8 hours a day including 1 hour lunch (hours to be performed between 8am – 6pm with core hours of 10am – 4pm).
Hybrid working available 1 day working from home per week
Salesforce Administrator employer: KMK Recruitment
Contact Detail:
KMK Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce Administrator
✨Tip Number 1
Familiarize yourself with Salesforce's latest features and updates. As a Salesforce Superuser, being knowledgeable about the platform will not only help you in your role but also impress the hiring team during interviews.
✨Tip Number 2
Network with professionals in the charity sector who use Salesforce. Engaging with others in similar roles can provide insights into best practices and may even lead to referrals or recommendations.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved processes using Salesforce in previous roles. Highlighting your problem-solving skills and proactive approach will resonate well with the hiring team.
✨Tip Number 4
Showcase your communication skills by practicing how you would handle inquiries from grant applicants. Being able to demonstrate empathy and professionalism in your responses will be key in this role.
We think you need these skills to ace Salesforce Administrator
Some tips for your application 🫡
Highlight Salesforce Experience: Make sure to emphasize your experience with Salesforce or other CRM systems in your application. Detail specific projects or tasks where you utilized Salesforce, especially in data management and reporting.
Showcase Organizational Skills: Demonstrate your organizational and administrative capabilities. Provide examples of how you've managed workloads, maintained databases, or coordinated events in previous roles.
Tailor Your Communication Style: Since the role involves a high volume of people contact, highlight your excellent communication skills. Use clear and professional language in your application, and consider including examples of how you've effectively communicated with diverse groups.
Express a Proactive Approach: Convey your proactive nature in your application. Discuss instances where you've identified areas for improvement in processes or systems, particularly in relation to CRM usage or data management.
How to prepare for a job interview at KMK Recruitment
✨Show Your Salesforce Expertise
Make sure to highlight your experience with Salesforce during the interview. Be prepared to discuss specific projects where you've utilized Salesforce, including any reports or dashboards you've created.
✨Demonstrate Strong Communication Skills
Since this role involves a high volume of people contact, practice articulating your thoughts clearly and compassionately. Prepare examples of how you've effectively communicated with diverse stakeholders in previous roles.
✨Emphasize Organizational Skills
The job requires strong organizational capabilities. Share examples of how you've managed multiple tasks or projects simultaneously, especially in a fast-paced environment.
✨Be Ready for Problem-Solving Scenarios
Expect questions that assess your problem-solving skills, particularly related to CRM systems. Think of instances where you've identified issues and implemented solutions to optimize processes.
