Client Services Director

We are recruiting for our client, a leading B2B tech marketing agency, looking for a Client Services Director to drive exceptional client relationships, deliver high-impact campaigns, and lead a high-performing team.

This is a senior leadership role for someone who thrives on building strong partnerships, shaping strategic direction, and driving both organic and new business growth. You’ll have a sharp commercial mindset, a deep understanding of integrated marketing, and a passion for delivering outstanding results in B2B tech.

WHAT YOU’LL BE DOING

• Act as the trusted adviser for senior clients, helping them navigate business challenges with smart, insight-led marketing strategies.
• Oversee a portfolio of high-value accounts, ensuring seamless execution of campaigns across media, content, digital, and social.
• Work closely with internal strategy and creative teams to drive integrated, effective work that delivers measurable results.
• Take a data-driven approach, using insights to refine strategies and unlock new opportunities.
• Own the revenue pipeline, identifying opportunities for account growth and ensuring client satisfaction leads to long-term partnerships.
• Lead new business pitches, helping to shape compelling proposals and win new clients.
• Balance big-picture strategy with the detail of forecasting, budgets, and profitability.
• Lead, mentor, and inspire a talented client services team, ensuring they are motivated and delivering at their best.
• Foster a culture of innovation, collaboration, and excellence, setting the bar high for both client servicing and creative output.
• Work closely with agency leadership to shape overall business direction and growth.

WHAT WE’RE LOOKING FOR

• Proven experience in a client services or leadership role within a B2B agency environment.
• A track record of building strong client relationships at senior levels and delivering commercially successful campaigns.
• Deep understanding of integrated marketing – from media and content to digital, social, and creative.
• Experience managing and growing high-value accounts, driving both retention and new business.
• Strong team leadership skills, with the ability to inspire and develop talent.
• Commercially astute, results-driven, and confident navigating complex client challenges.

THE SETUP

• Hybrid working – 3 days per week in the office.
• Competitive salary + benefits package.

This is a fantastic opportunity to shape the future of a growing agency and make a real impact in the world of B2B tech marketing.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Marketing

Industries

Marketing Services

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